Customer Service Supervisor

Keiyanna M Chisom

*** ***** ***** ******

Apt **

Inglewood, CA 90302

Day Phone: 702-***-****

Email: *********@*******.***

WORK EXPERIENCE Transportation Security Administration 2/2008 - 11/2009

Fresno, Ca US

Hours per week: 25

TSO

I assist the supervisor in the closing of the checkpoint and checked baggage screening areas on a regular basis including performing daily calibration of equipment, operational maintenance on machines, and making sure all of the equipment is shut down properly and securely locked up. Also I insure maintenance and calibration records are current and accurate and I have experience filling out and submitting supply order forms. Often I assist ATI’s (Assistant Training Instructors) in training new hires, and assist TSOs in practicing for testing and yearly recertification. I have experience in coordinating with Supervisors and LEO’s after the discovery of prohibited item and fill out the required documentation also I have extensive experience in proactively handling confrontations with passengers regarding compliance of the Standard Operational Procedures. I assist in the implementation of the aviation direct access screening program (ADASP).I am apart of a council called The Advisory Team whose main objective is to get all questions, comments, and concerns address by our FSD Manager. (Contact Supervisor: Yes, Supervisor's Name: Rusty Worstein, Supervisor's Phone: 559-***-****)

Kentucky Fried Chicken 12/2004 - 11/2005

Los Angeles, California US

Hours per week: 20

Cashier

Implemented standards of performance for training new employees, review and assisting customers with the product. Was held accountable for cashiering and cash register accuracy. Assisting the customers when questions or problems arose and maintaining customers satisfaction. Review all inventories to insure that all requirements were met and provided a comfortable environment for the customers.

EDUCATION Westchester High School

Los Angeles, California US

High School or equivalent - 6/2006

GPA: 3.0 out of 4.0

California State University Fresno

Fresno, California US

Some College Coursework Completed

121 units

Major: Criminology

Minor: Family Consumer Sciences

GPA: 2.6 out of 4.0

Relevant Coursework, Licensures and Certifications:

Spring 2008 Dean's List.

REFERENCES Lori Head BMG Recordings

Phone Number: 310-***-****

Reference Type: Professional

Brittney Thompson Aetna Insurance Customer Service Representative

Phone Number: 559-***-****

Email Address: ********@*****.***

Reference Type: Personal

Kara Reid TSA Supervisor

Phone Number: 559-***-****

Reference Type: Professional

Corrine Gambino Trasportation Security Administration Supervisor

Phone Number: 559-***-****

Reference Type: Professional

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