Customer Service Manager

ASHLEY A. JENNINGS

**** ******* **** • Lonedell, Missouri • 63060

Cell: 573-***-**** ***************@*****.***

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Qualifications

• A self motivated personality

• Strong organizational and communication skills

• The ability to achieve results

• Strong ability to present information and respond to questions effectively

• Participant in numerous municipal conferences, Missouri Municipal League events, and City events

• Worked with elected and government officials in local, state, and federal government since 2001

• Proficient with Microsoft Office, Windows, Internet Explorer, Office 2003, Power Point, Quicken, Checkbook Solutions, Data Technologies Summit System Software, AS400, TC WIN, ten key, and typing over 60 words per minute

Education

• Graduated in 2001 from South Callaway High School in Mokane, MO with the completion of college preparatory classes.

• Attended Lincoln University and Columbia College in Jefferson City, MO. Major course concentration was in the area of Business Administrations and minor focus in Business Management.

Professional Experience

Missouri Farm Bureau Insurance, Union, Missouri

Multi Line Insurance Agent, July 2011 to Present

• Responsible for managing, maintaining and servicing an entire book of business.

• Developing and maintaining relationships and contacts with brokerage companies and business owners.

• Sell and advise clients on all lines of business, annuities and other company products.

• Contact policy holders to deliver and explain policies, suggest additions or changes in coverage and to discuss the advantages of various policies and products.

• Obtain necessary information from clients to evaluate degree of risk involved and acceptance of applications.

• Responsible for all sales activities from prospecting to close.

• Submit appropriate documentation to home office, binds coverage, collect premium and establishes client's method of payment.

State of Missouri, Union, Missouri

Deputy Court Clerk, April 2010 to July 2011

• Responsible for processing all garnishments, releases, and answers to interrogatories

• Accountable for providing quick, perfect and friendly customer service

• Responsible for being on call two weekends a year for emergency orders of protection.

• Taking payments and basic accounting

The City of Holts Summit, Holts Summit, Missouri

City Clerk, Office Manager and Municipal Court Clerk, March 2009 to April 2010

• Accountable for purchasing, budgeting, financial reports, annual reports, city council agendas, ordinances, resolutions, bid specifications, state and federal aid programs, and limited grant writing

• Attend all City Council meetings and present information to the board and general public

• Safely and properly keep all records and papers belonging to the City of Holts Summit

• Responsible for being the general accountant to the City

• Assist with the planning and execution of all social events

• Attend social functions and events on behalf of the City and Board of Aldermen

• Responsible for being the public information officer for the City

• Identifying the needs of the City and budgeting appropriately

Office Manager and Municipal Court Clerk, November 2007 to April 2010

• Supervising the duties and performance of the city hall administrative staff and other such duties that maybe assigned by the City Administrator

• Responsible for performing quarterly performance evaluations

• Responsible for processing all applications and interviewing all applicants for the city hall administrative staff

• Responsible for approving purchases, processing employee time sheets and approving time off for the city hall administrative staff

• Work with the department heads to compile a budget for the next fiscal year

Municipal Court Clerk, April 2004 to April 2010

• Responsible for working effectively with the Municipal Judge, prosecuting attorney, and attorneys representing clients on municipal court cases

• Responsible for processing tickets, monthly case actions, monthly reports, surety bonds, cash bonds, entries of appearances, request for recommendations and reconcile all bank statements for the court and bond account

• Accountable for the collection of all fines paid to the Holts Summit Municipal Court

• Responsible for the preparation of daily deposits for the general court account and the cash bond account

• Responsible for the issuance of all bond refunds

Clerical Technician, December 2001 to April 2004

• General office duties as directed by the office manager

• Assisting the public with various issues and quality customer service

• Responsible for assembling, addressing and mailing all correspondence

• Taking payments, writing receipts, updating ledgers, balancing drawers, making deposits for all accounts, data entry, office errands, typing correspondence, answering multi line telephones, aiding the community with various forms, and operating standard office equipment

• Assembled and administered new hire employee information and insurance packets

• Responsible for ordering all supplies and materials for the City Hall administrative office

• Schedule appointments

• Accountable for the day-today clerical operations of the City of Holts Summit

Achievements and Other Interest

• Member of the Missouri Rodeo Cowboys Association since 2003

• Missouri Rodeo Cowboys Association barrel racing champion 2006-2009

• Barrel racing director for the Missouri Rodeo Cowboys Association 2006-2008

• Member of the Women’s Professional Rodeo Association since 2007

• Member of the United Rodeo Association since 2005

• Provide barrel racing lessons to local clientele

• Buy, train, and sell proven barrel horses to prospective buyers

References available upon request

Contact this candidate