RESUME

Emad S. Odeh

Poblado Rd, Apt. ****

San Diego, Ca 92127

USA.

Cell: +1-312-***-****

Email: obj13j@r.postjobfree.com

ROFESSIONAL PROFILE:

Multi disciplined professional with national background in the Hospitality Industry (24 years), Hotels Management experience. Highly effective in developing, implementing, Integrating and maintaining customer service. Highly skilled in staff managed and support; able to anticipate needs and communicate effectively at all levels. Skills in market analysis and research, highly skilled in hotel renovation and Preopening Projects.

CAREER OBJECTIVE:

To secure a top-level management position in a Hospitality Industry that will afford an opportunity to utilize my Education, Experience & Skills throughout my career to lead and motivate team towards a successful operation.

TEAM MANAGEMENT SALES & MARKETING SKILLS PROMOTIONS

TEAM PLAYER CULTURAL SENSITIVITY NEW BUSINESS DEVELOPMENT

RELATIONSHIP BUILDING NEGOTIATION SKILLS COMMUNICATION SKILLS

BUDGETING & FORCASTING EMPLOYEE DEVELOPMENT MARKETING STRATEGIST

PUBLIC SPEAKING TIME MANAGEMENT INTERPERSONAL SKILLS

COMPUTER SKILLS (I.C.D.L) DEVELOPING PRESENTATION BASIC ACCOUNTING SKILLS

CONTINGENCY PLANNING LABOR LAW/ UNIONS SERVICE LEADERSHIP

CRISIS COMMUNICATION PLANS PRE OPENING TASK FORCE DEVELOP/MAINTAIN POLICIES & PROCEDURES

REFURBISHMENT PLANS PRE OPENING PROJECTS COMPLIANCE WITH SAFETY REGULATIONS

PROFESSIONAL SKILLS SUMMARY & GLOBAL EXPOSURE:

EDUCATION:

Master Certificate of Management in Hospitality (MMH), Cornell University - the School of Hotel Administration at - Ithaca, New York.

USA

Bachelor Degree in Business Administration. Al Zaytounah Jordanian University

(The First Student Grade in “University Qualification Exam” with rate of 99%).

Jordan

General Managers Program (GMP), Cornell University - the School of Hotel Administration at - Ithaca, New York.

USA

Diploma Degree in Banking and Finance Science- Iben Khaldoun College Jordan

CAREER EXPERIENCE:

Chief Executive Officer: Hotels Global Group Company- Golden Tulip Hotels Chain:

Owned by:

Abu Dhabi Investment Company "Invest AD" and Noor Jordan Kuwait Financial Investment Company "Noor Jordan". August 1ST- 2008- April 2012.

General Manager: Airports Hotels Company- Golden Tulip Airport – Amman Hotel:

Owned by:

Royal Jordanian Airlines “RJ” and Jordan Investment Corporation “JIC". July 2001-

August-2008.

Chairman of the Board of Directors:

Joined the Alia Tourism Services Company in year (2001).

Owned by:

Royal Jordanian Airlines “RJ”, Royal Tours “RT”, Jordan Investment Corporation “JIC” & Airports Hotels Company “AHC”. Nov 2001-

April 2007

Assistant General Manger:

Reporting direct to the Operation Manager of Jordan- ACCOR (3 Resorts in Jordan):

- Mercure Spa Hotel & Resort.

(4 Stars).

- Sofitel Petra Taybet Zaman.

(5 Stars).

- Sofitel Petra Beit Zaman.

(5 Stars).

ACCOR- Regional Office in Jordan. Mercure Ma’in Spa Hotel & Resort – ACCOR:

Owned by:

Jordan Tourism Company. Mar 1999-

July 2001.

Rooms Division Manger:

Rooms Division position including: Front Office, Reservations, House Keeping, Public Relation and Laundry). Ma’in Spa Village & Resort– Ashtar Hotel:

Owned by:

Jordan Tourism and Spa Complex Company.

Managed now by the famous Hotel chain: EVASON- Six Senses. Sep 1987-

Mar 1999.

Member of Technical Committee:

Established by Prime Minister’s Council–Jordan for Privatization of Airports Hotels Company (The Committee Reporting to Prime Minister’s Council – Jordan) Executive Privatization Commission:

Owned by:

The Government of Jordan “GoJ”.

August 2004-

June 2006

Member of the Permanent Coordinating Technical

Committee for Privatization of Three Real Estate Holding Companies:

- Airports Hotels Company

- Jordanian Real Estate Complex Limited / Shabsough Complex.

- Jordanian Real Estate Building Company Limited / Tower Building.

This Created by Executive Privatization Commission and Reporting to Prime Minister’s Council - Jordan) Executive Privatization Commission:

Owned by:

The Government of Jordan “GoJ”.

Jan 2005-

June 2006.

Member of the Permanent Tender Committee: Assigned by The Board of Directors of Airports Hotels Company. Airports Hotels Company:

Owned by:

Royal Jordanian Airlines “RJ” and Jordan Investment Corporation “JIC". 2002-

July 2008.

Owner:

Private Business. Bellissima Spa and Salon:

Health and Beauty Females Retreat.

Physiotherapy Treatments, Turkish Bath & Beauty Salon. April 2005-

December 2007.

DUTIES & RESPONSIBILITIES:

A full knowledge dealing with Board of Directors, General Assembly Meetings, Internal and External Auditors, Hotel Managers “Operators”, Point Of Sales & Outlet Operation, Finance Reports, Budgets, Plans, Sales, Marketing, Purchasing, Rooms Division, Maintenance & Renovations, HR, Controlling of Food & Beverage Cost, Analyzing Sales & Costs, KPI’s, Sanitation, Cash Control, Quality Assurance, Storage Control and Designing Menus.

KEY RESPONSIBILITIES

- Planning: Overall Company Strategic and Operational Plans and pre opening tasks.

- Organization: Organization chart; Job descriptions, Authority levels.

- Managing and Monitoring recruitment and development: Succession planning, in-house training, outside training, promotion from within, human resource plan, new positions & vacancies, active recruiting.

- Policy: Corporate policies (bylaw), memorandum of association, new policies, management input, review.

- Adopting Standards of performance and performance reviews: performance and incentive improvement plans

- Controls and Deadlines: Monthly reports, KPI reports, quarterly reviews, supplemental action programs

- Management morale: Involvement in planning and developing salary scale.

- Product development: Overall strategy, quarterly priority meetings, status reports, new products, development expense

- Community relations: CSR (corporate social responsibilities), public relations, community participation and social activities

- Profitability and growth: Profit objectives, results compared with industry, sales objectives and targets, dependency on single product/customer, market share, profitability by product line and analytical reviews

- Relationship with board of directors: Communications, Reports by executive managers, Board requirements, preparing agendas and meetings, taking of minutes of meetings, follow-up and implementing the BOD’s resolutions.

- Relationship with Companies Control Department at the ministry of Industry and Commerce: prepare for general assembly meetings, filing the resolutions of the BOD and the annual financial statements, issuance of certificates of registration; assuring the compliance with CCD’s laws.

- Overseeing & directing all aspects of all Hotels’ Departments.

- Assuring the departments are working in an effective and proper way within the policy & procedure of the Hotel.

- Assuring the staff is provided with necessary training sessions and courses.

- Highly sensitive responding to guest comments or complaints.

- Visually monitoring the operation.

- Controlling and analyzing on an on-going basis the following:

Quality levels of product and service.

Guest satisfaction.

Sales & marketing.

Operating outlets revenue and controlling cost.

- Established & maintained effective employee relations and healthy atmosphere.

- Conduct functions as hiring and employee orientation.

- Compilation of new Menus and Beverage lists.

- Participate and discuss the preparation of the Hotel’s strategic plan, marketing plan, goals program and the Hotel departmental budget.

- Assuring the departments is working and committed within the Annual Budget Plan.

- Perform related duties and special projects as assigned.

- Promotions, Appraisals & evaluation for head of departments and supervisory & non-supervisory levels.

- Established the employee handbook, hotel finance and personnel policies.

- Refurbishment and Renovation: prepare plans, secure funding “loans”, follow-up the renovation works, contracts review, implement the tendering policy, bank relationship, .

- Banks: managing the treasury cash operations including dealing with banks/financial institutions for, loans, advances, deposits, etc.

WORK SHOPS & COURSES:

a. General Managers Program – Cornell University school of hotel administration- NY, USA, including:

1. Creating sustainable competitive advantage.

2. Leadership: Motivating managers to high performance.

3. Hotel asset management.

4. Strategic marketing.

5. Managing change.

6. Competing in a service economy.

7. Ethical dilemmas and decision-making.

8. The critical connection: self-awareness and successful leadership.

9. Financial management for value creation.

10. Human resources: Strategy.

11. HR metrics and analytics.

12. Distribution channel management.

13. Strategic leadership: Role of the GM in the 21st century.

14. Action planning for the future.

b. Basic Management Skills / ACCOR

c. Hospitality Professionalism / ACCOR.

d. Complaints Handling / ACCOR.

e. Communication Skills / ACCOR.

f. Being a Manager / ACCOR.

g. Train the Trainers / ACCOR.

h. Being a Guest / ACCOR.

i. Night Management / Intercontinental Hotel - Jordan.

j. Hotel Project - Jordan.

k. Etiquette and Protocol - Jordan.

l. Successful Management and Successful Manager / Jordan.

m. I.C.D.L /Five Universities Jordanian Government.

n. Excel Begin Level / Jordan.

o. Excel Intermediate Level / Jordan.

p. Excel Advanced Level / Jordan.

INTERNATIONAL AWARDS:

22nd INTERNATIONAL AWARD FOR TOURIST: HOTEL AND CATERING INDUSTRY SPAIN 1997

INTERNATIONAL GOLDEN AWARD FOR COMMERCIAL PRESTIGE NEW MILLENNIUM AWARD SPAIN 2000

AFFILIATIONS:

School of Hotel Administration – Cornell Hotel Society, Cornell University

Cornell Hotel School Executive Education Alumni.

CORNELL HOTELIERS

eCornell Alumni

eCornell Alumni of Hospitality Management

International Hotels & Restaurant Association – France.

Jordanian Hotels Association.

Mercure Hotels - ACCOR (French Hotel Chain Company).

Hotel and Resort Investor

American Hotel and Lodging Association

Boutique Hotel News

CXO Community

Executive Suite

Executive and Managers

General Managers of Hotel Industry

Global Executive Search for Luxury Hotels - Red Kite

Hilton Garden Inn

Hospitality Group

HOSPITALITY SUPERSTARS

Hotel Dealmaker Network

Hotel Directors

Hotel General Managers

Hotel General Managers (GM)

Hotel Group Network Worldwide

Hotel Human Resources

Hotel Industry Professionals Worldwide

HOTEL INTERIOR ARCHITECTURE

Hotel Investors

Hotel Managers Worldwide

Hotel Operations and Sales Professionals

Hotel Pre Opening

Hotel Profitability & Asset Management (Worldwide)

Hotel Sales & Marketing

HOTEL SUPPLIERS AND BUYERS

Hotel Technology & Software

HoteLIers

Hotels Development

HOTELS magazine hotel industry discussion group

InterContinental Hotel Group - Current and Former Employees

Luxury Hoteliers hospitality group for hotel professionals

Makarim Hospitality Group

MANAGERS OF HOTEL

Resort, Hotel, Island, Land Owners, Developers and Investors Group

Starwood Hotels & Resorts Worldwide, INC.

The Real Estate Networking Group

The Tourism Society

Top Hoteliers

TOPHOTELCHAINS.com (online hotel chains database)

TOPHOTELPROJECTS.com (online hotel projects database)

Travel and Tourism Research Association (TTRA)

Turkish Hotel Professionals Network

UAE Hotel Professionals

THANKING LETTERS:

- Jordanian Minister of Tourism and Antiquities.

- Jordan Radio and Television Corporation.

- USAID.

- UNRWA.

- Red Cross.

- Jordan River Foundation.

- Travel and Tourism Agencies.

- ACCOR Management. (French Hotel Company).

- Diplomatic Missions.

REFERENCES:

1- Eng. Samer Al-Majali: C.E.O and President of the Gulf Air.

Cell: +973-***-**-***.

2- Dr. Nabih Salameh: Chairman of the Arab Potash Company Limited.

Cell: + 962 (79) 547 77 79.

3- Mr. Mohammad Al-Jazi: Chairman of Noor Jordan Kuwait Financial Investment Company.

Cell: + 962 (79) 549 99 94

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