Customer Service Sales

DESIREE LANSDOWNE

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**** ******* **** **. ***.C, Pensacola, Florida 32541

Home: 850-***-**** - Cell: 919-***-****: *******.*********@*****.***

Summery:

Highly enthusiastic teaching professional seeking to leverage experience in presentation, communications, problem solving, and creative skills, in order to make a positive contribution to an organization.

Highlights:

- Florida/Maryland teaching credentials - Excellent communication skills

- Great customer service skills - Competent in Microsoft applications

- Experience in coordination/implementation - Strong Collaborator

- Ability to type 60 wpm - Product Awareness

- Experience working with special needs students

Professional Experience

Teacher

October 2010 to January 2011

A.A. Dixon Charter School – Pensacola, Florida

Instruct reading/language arts to 33 students of a departmentalized second grade class using the curriculum of Hartcourt and Florida state standards. Assess students progress by creating and administering benchmark tests to ensure student competency and analyzing RTI baseline data in order to plan lessons that can reach students maximum success rate. Coordinated after school tutoring hours with other teachers to help students in need of extra attention.

Teacher

July 2009 to October 2010

James Ryder Randall – Clinton, Maryland

Lead instruction and develop appropriate lessons, utilizing both the Maryland state curriculum and Scott Foresman teaching tools to meet the diverse needs of 21 students in all subject areas: reading, writing, math, science, social studies, and health. Administer assessments including: kindergarten emergent literacy assessment, DRA's, chapter pre and post tests in areas of reading, math and science. Assess student’s progress through MMSR data analysis and input.

Serve as grade-level coordinator, planning field trips to curriculum-aligned venues such as Green Meadows Pumpkin Farm and Children's Science Museum.

Teacher

August 2008 to May 2009

North Polk Elementary – Fort Polk, Louisiana

Instruct pre-kindergarten curriculum to a class of 20 students designed and implemented by both teacher directed lessons and student-initiated activities to meet academic, intellectual, and social needs of students at varying learning levels. Utilized a variety of instructional methods including: cooperative learning, games, discovery, and discussion. Assess student performance through anecdotal notes, checklists, and student portfolios.

Certified Framing Specialist

January 2005 to December 2005

Michael's – Goldsboro, North Carolina

Presented and assisted customers in framing production options including frame size, style, glass quality to ensure quality framed pieces of artwork. Gathered and recorded measurements of artwork in order to successfully produce finish piece. Assisted in production of quality finished custom framed artwork by cutting glass, mounting the artwork, and packaging the completed product. Managed inventory, materials, and assisted in ordering supplies. Educated customers about proper artwork handling and preservation. Utilized various framing methods such as: fabric wraps and shadowboxes.

Sales Associate

February 2002 to October 2002

Proffitts – Goldsboro, North Carolina

Assisted other colleagues in all cash register responsibilities including balancing, handling customer purchases, and organizing cash register. Organized floor displays to maximize space and call attention to latest merchandise. Utilized strong interpersonal and communication skills to serve customers. Recommended, selected, and helped located or obtain merchandise for customers. Assisted in inventory stock and requisition of new stock.

Sales Associate

June 2001 to February 2002

Mcraes – Ft. Walton Beach, Florida

Ensured open/close procedures of cash register were implemented efficiently. Ensured highest level of customer care by assisting customers with product related question and concerns. Handled ordering, checked deliveries and restocked shelves. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items.

Education:

East Carolina University May 2008

Greenville, North Carolina

Elementary education/reading

B.S. degree

Wayne Community College 2005

Goldsboro, North Carolina

Elementary Education

AA

Chancellor's List, Fall 2007 - Spring 2008

Magna cum Laude, Graduation 2008

Certifications:

• Florida Standard Professional Certificate, 2011-present

• Maryland Standard Professional Certificate I (SPC I) – 2, 2009-present

• Certified-framing specialist, 2005-present

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