Quality Assurance Customer Service
Resume:
Mark J. Bartley
Tompkinsville, Ky. 42167
Home 270-***-****
Cell 270-***-****
*********@**********.***
OBJECTIVE:
Challenging position allowing utilization of strong organizational, interpersonal and team working skills.
PROFESSIONAL EXPERIENCE:
Apace Packaging LLC, Fountain Run, KY. May 2012 to June 2012
Quality Assurance Technician
• Responsible for providing direction and instruction to bottling rooms.
• Responsible for all pharmaceuticals being correct before entering rooms for processing.
• Responsible for all raw material being correct before entering rooms for processing.
• Responsible for auditing finished and in-process material.
• Responsible for all shippers being correct before being shipped.
• Ensuring all batch records are correct and signed off before shipping.
• Responsible for issuing all labels, outserts, and med-guides to rooms.
Save-A-Lot Foods, Tompkinsville, KY. March 2010 to November 2011
Meat Manager
• Responsible for providing direction and instruction to Meat Cutter Trainees.
• Engage and interact with customers to create a positive shopping experience.
• Provide friendly, courteous and prompt customer service.
• Process fresh meats and smoked meats to all production standards.
• Wrap and weigh meats when necessary to achieve proper conditions in department.
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
• Maintain sanitation of the entire department.
• Assisting customers during the checkout process, performing all cash register functions.
• Tabulating and collecting customer accounts for payment.
Nestle Waters North America, Red Boiling Springs, Tenn. January 2007 to March 2010
Quality Systems Specialist
• Management of the Nestle sensory program and the training of all employees.
• Responsible for auditing of the quality system.
• Responsible for auditing of all quality SOP’s for accuracy.
• The organization of all production records for the purpose of traceability.
• The collecting and shipment of all samples for licensing purposes.
• HACCP inspection for any possible contaminants.
• Microbiology testing and reading of plates for contaminants such as e-coli.
• Training of employees in performing proficiency testing and the use of test equipment.
• Responsible for the maintenance and calibration of all test equipment.
• Responsible for all packaging research and development projects.
• Knowledge of cGMP’s
Belden Wire and Cable, Tompkinsville, Ky. June 1984 to December 2006
Lead Technician / Quality Assurance Auditor
• Leading other quality personnel in the daily assignments.
• The incoming inspection of all raw materials for supplier certification.
• Responsible for all facets of fiber optic inspection.
• Responsible for auditing finished and in-process material.
• The maintenance and calibration of sophisticated test equipment.
• To input and analyze all data collected using statistical process control (SPC).
• Internal auditing to assure that all ISO 9001 and ISO 9001-2000 requirements are in place.
• Working closely with engineering on all product research and development.
• The training of all shop floor employees on the implemented quality systems and test equipment.
• Company representative during Underwriters Laboratories weekly and CSA quarterly field inspections.
• To analyze all customer complaints.
• The maintenance and creation of quality assurance test procedures as required.
Rush and Isenberg Cee Bee Food Store Tompkinsville, Ky. 42167 September 1976 to 1984
Assistant Manager
• Responsible for tabulating daily receipts, accounts receivable/accounts payable, inventory, payroll/payroll taxes, sales tax, and financial statements.
• The scheduling of all employees for regular and any overtime hours.
Training:
Windows
Excel
Lotus
Word
ISO 9001 and 9000-2000 Auditor Training
Team Building Skills
Eight Disciplines of Problem Solving
Statistical Process Control Sensory Training
HACCP Training
Career References:
Available upon Request
Contact this candidate