Manager Customer Service
Resume:
Luis A. Velázquez
Humacao, P.R. 00791
***************@*****.*** ***************@*******.***
Professional Profile
Goal-driven senior production manager with broad experience in fast-paced, high-tech environments requiring expertise in production scheduling, quality management, team building, training, cost control and troubleshooting. Effective in utilizing resources, improving processes, increasing quality and reducing costs. Strong problem solving under high pressure. Active, hands on and committed. Everything is possible attitude. Career minded. Fully bilingual, Spanish and English.
• Directed research, development and implementation of new packing lines layouts and S.O.P.’s on over 50 products increasing productivity by 100% and reduced man power 30% while maintaining quality standards.
• Dedicated team leader with well-developed communication skills. Able to build motivated teams that consistently exceed production goals.
• Computer literate. Experienced with Excel, Word, Power Point, Symix Manufacturing software.
• Thoroughly familiar with a broad range of manufacturing protocols, including GMP’s, SOP, GFSI, HACCP, BRC.
• Directed research, development and implementation of decreasing bake times for over 25 products while maintaining quality standard increasing make-up and oven lines 10% to 20% productivity. Coordinated with sales department, production scheduling department, master schedules two weeks in advance in a team effort to ensure work flow accuracy and production department’s efficiency, proposing action plans.
Experience
Owner/General Manager
Velazquez & Company Construction. Humacao, P.R. (2003-Present)
Lead and supervise all production operations for structure building construction.
• Providing full service of remodeling small structures, houses, etc...
• Responsible for all the contract services, prices, guaranties, customer services.
• Responsible for total coordination, hiring, payroll, administrative duties...
Operations Manager
Sky Park Corp. San Juan P.R. (2001-2003)
Managed operations in the Palmas Del Mar vacation complex. A 24/7 operation. Maintained an excellent record of customer service while servicing hotel guest, casino clients, visitors and complex employees. An average of 2,000 visitors on our facility daily.
• Picked up and delivered over 2 million dollars worth of luxury cars during golf tournaments.
• Zero insurance claims on 2002 – 2003. Zero damage or loss of any type on any vehicle on 2002 – 2003. Zero employee accidents on 2002 – 2003.
• Performed interviews, hiring, training, disciplinary actions on all employees. Cashier balance, cash handling, accounting aspects, daily and monthly closing reports. Performed payroll administrative functions.
Assistant Shift Supervisor
Universal Security/BBC Security Consultants San Juan P.R. (2000-2001)
Coordinated security services for 25 + guard’s stations including, Marina, Villas, Houses, Beaches, Restaurants, Clubs, Golf Course, Hotel, Casino, Stores and School.
• Inspected, documented and verified all items and cargo leaving the complex and ensuring all vehicles entering had been registered.
• Patrolled 3,000 acres with over 1,500 homes, villas and apartments with over 10,000 daily visitors and residents.
Manufacturing Production Supervisor
Sweet Street Desserts Inc. Reading, PA. (1990-1999)
Over the years worked as a supervisor of assembly make up lines, oven room supervisor, finishing assembly line supervisor, slicing and packing lines supervisor.
- Directed research, development and implementation of new packing lines layouts and S.O.P.’s on over 50 products increasing productivity by 100% and reduced man power 30% while maintaining quality standards.
- Directed research, development and implementation of decreasing bake times for over 25 products while maintaining quality standard increasing make-up and oven lines 10% to 20% productivity.
- Coordinated with sales department, production scheduling department, master schedules two weeks in advance in a team effort to ensure work flow accuracy and production department’s efficiency, proposing action plans.
- Reduced overall production downtime by 30% and achieved aggressive production downtime goal.
- Worked closely with R and D department on new products test for implementation on large scale production.
- Directed research, development, approval and implementation on new equipment {X ray machine} witch detected foreign materials on any product at the packaging lines reducing costumer complains and earning customers trust in our product name.
- Reported directly to V.P. of Operations and CFO.
- Held up status meeting on every shift change with supervisors, management, scheduling department, making adjustments on schedule to ensure customer demand and sales department special request were meted for customer deadlines.
- Thoroughly familiar with a broad range of manufacturing protocols, including GMP’s, SOP, GFSI, HACCP, BRC
Education
High School Equivalent. Fundamentals of Supervision of Manufacturers Association of Berks County Certification of training management for Terrorism Threat from B.C. Security Consultant Services.
Other Information
Married. Birthday: April 1, 1973
Contact this candidate