Human Resources Customer Service

Delia Zapata

*** *********** *****, *** *******, Tx 78218

512-***-**** (mobile), *********@*******.***

** ***** ***** ********* **********

Experience Employee Relations, Benefits, Worker's Compensation, Recruitment & Retention, Training, Orientation, Performance Management, Report Management, Safety/OSHA Compliance, Payroll, and Interviewing

Experience in the health care industry and a non-profit organization

5+ yrs Management experience; bilingual in English and Spanish

Proficient with HRIS, Banner, PeopleSoft, Word, PowerPoint, Outlook, Excel, and Kronos

Works in a fast paced environment with the ability to meet deadlines and flexibility to accept repeated interruptions

Experience working with individuals with significant disabilities (i.e. NISH/Ability One)

Extensive knowledge of employment laws (FMLA, FLSA, USERRA, HIPAA, ADAAA, EEO,FMCSA/DOT etc).

Manage hiring/selection process, disciplinary actions, coaching/counseling, terminations

Oversee HR operations of Corporate office and two manufacturing companies the includes developing and implementing new and revised policies, procedures and S.O.P.'s

PROFESSIONAL EXPERIENCE

Human Resources Manager

American GI Forum, San Antonio, Texas, 1/2011 to 8/2012

A highly responsible Management position that solely oversees the HR Departments that provides upper management with a clear picture of employee related issues and decisions. Responsible for all aspects of HR that includes Benefits, Employee Relations, Worker’s Compensation, New Hire Orientation & Onboarding, Interviewing/Selection, E-Verify/I-9 Compliance, OSHA Compliance & Recordkeeping, Performance Management, Training and Report Management. The HR Manager worked closely with Executives and Directors with ensuring compliance with Company policies, procedures, State/Federal employments laws.

Summary:

Policy development, implementation and interpretation for the corporate office and two manufacturing companies

Manage new hire and separations locally and State wide

Develop and revise job descriptions for employees

Manage all employee benefits including COBRA

Maintain OSHA logs, ensures OSHA compliance

Manage unemployment claims and appeals; and responds to EEOC charges.

Recruiting, interviewing and new hire processing and orientation, development and training

Manage evaluation and compensation processes

Coaching and counseling

Human Resources Administrator

The Scooter Store, New Braunfels, Texas, 8/2009 to 1/2011

A Management position that supervised Employee Relations, Safety/Risk Management and Benefits. This position works closely with the Director of Human Resources ensuring that each Department is in compliance with corporate policies, procedures state and federal laws. The Administrator works with other departments to ensure Company products and services are delivered and followed through with the utmost excellent customer service. Ensures employees are provided the support to foster a healthy working environment and ensure compliance with federal, state, local laws and regulations and keeps abreast local, state and federal employment laws and advised upper management of the impact to the organization.

Summary:

Managed human resources staff, scheduled, assigned tasks of employees

Interview, hire and oriented new staff, and manage separations

Supervised or conducted training and development

Conducted performance reviews.

Liaison for payroll issues and concerns when needed

Investigate employee related issues and administer disciplinary actions including terminations

Keep abreast of new, revised and changes to state, federal and local employment laws

Monitored key departments to ensure compliance with Benefits, Employee Relations and Risk Management/Safety

Human Resources Manager/Payroll Administrator

Sava Senior Care, Bastrop, Texas, 2/2008 to 6/2009

Supervise human resources problems, issues and investigates them; worked with Managers and Supervisors to recruit, interview and retain high-quality employees; conduct on-boarding, orientation and training. Managed training tracking system; leave management; Benefits; Employee Relations; Performance Management, Training & Tracking, Program Management, Worker's Compensation/OSHA logs, and disciplinary actions; HRIS system, Safety/Risk management and Payroll Administration. Conducted market study, write job descriptions, exit interviews, counseling and coach employees; and I-9 compliance monitoring employee timekeeping, leave, generate payroll reports, check registry and distribute payroll checks.

Summary:

Program Management with managing Employee Recognition Program and Keep In Touch Program.

Administered disciplinary actions, coaching/counseling and/or terminations.

Managed new hire process with conducting on-boarding and orientation.

Risk & Safety Management that related to transitional duty and/or return to work; and OSHA reporting.

Managed Training & Tracking System in identifying and determining training trends and/or deficiencies.

Managed Benefits Program enrollment, changes; FMLA, STD/LTD, COBRA, deductibles, copay, etc

Managed Payroll for all employees including disbursement of checks, correcting discrepancies, etc

Monitored labor metrics and generated reports; develop labor cost management reduction strategies, and made staffing decisions to minimize and/or reduce overtime.

Managed certifications/licenses of nursing staff to ensure State compliance; monitored training and/or licensing expirations and worked with nursing staff to ensure certifications were renewed.

Additional 10 years general HR experience, Austin, Texas 10/1998 to 1/2008

Employee Relations, Drug & Alcohol Testing, Employment, Benefits, Performance Management, Training, Orientation, Worker's Compensation Managed worker's compensation claims, unemployment claims and/or EEOC complaints; customer service desk, compliance; leave management, provided guidance to managers and supervisors with administering disciplinary actions and/or terminations. Conducted new hire orientation, interviews, and investigations that included developing investigation plan, interviews, investigation report and conducting investigation interviews; assisted with developing and implementing new training modules and conducted training. Managed performance reviews and appeals. Administered and interpreted personnel policies and procedures, FMCSA/DOT rules and regulations and State and Federal employment laws.

EDUCATION

Park University, On-line

Business Administration continuing education, B.A. Degree

Bee County College, Beeville, Texas

Business Administration A.A.S. Degree

Pleasanton High School, Pleasanton, Texas

Academics & Vocational/Office Education Diploma

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