Customer Service Years Experience

Erin S. Arnold

***** ****** ***** **.

Houston, TX 77066

Phone: 254-***-****

Email: ********@*****.***

OBJECTIVE: Seeking a position in the office administration field in which solid work ethic, dependability, and initiative will add to the success of the company

EDUCATION

International Business College, Indianapolis, IN

Associates Degree-Office Administration

SUMMARY OF QUALIFICATIONS

Experience working with Microsoft Word, Excel, PowerPoint, Outlook Express, and Access

-Worked Call Center with heavy-call merits

-5 years experience in Customer Service

-11/2 years experience of Administrative Assisting

-1 year experience in Assistant Management/Management

EMPLOYMENT HISTORY

Stoney’s Liquor 11/10-1/12

Title-Manager

Gained experience managing others, ordering products as

needed, creating work schedules, maintaining files, maintaining

overall quality and cleanliness of the store, and sending payroll

reports to main office. Gained problem solving experience.

Veterans of Foreign Wars Post 1853 Canteen 11/09-11/10

Title- Bar Tender

Provided friendly customer service to veterans and their guests. Gained experience working in a high-stress and fast-paced place of business. Responsible for count down of money drawer.

River City Grille-Marble Falls, TX 03/09-11/09

Title: Waitress

Provided excellent customer service as a waitress. Efficiently took

and delivered customers’ orders in a timely manner. Gained

experience working in a fast-paced place of business.

ProCLAD, Inc.-Noblesville, IN 09/07-02/09

Title: Receptionist

Performed secretarial and administrative duties as required. Answered multi-line phones and greeted customers in a courteous and timely manner. Filed paperwork, opened and distributed mail, cleaned up office area, set up new job files, and requested proper documents requires by contract.

EMPLOYMENT HISTORY CONTINUED:

Sallie Mae Servicing-Fishers, IN 10/06-08/07

Title: Loan Due Diligence

Assisted customers with their delinquent federal and private student loan accounts. Gained experience working with a multi-line phone.

Miller’s Merry Manor-Tipton, IN 07/06-10/06

Title: Dietary

Provided hydration and a friendly companion for the residents. Gained the ability to work with the elderly generation. Maintained a friendly, caring, and positive atmosphere.

Fast Lane Foods-Windfall, IN 07/04-07/06

Title: Cashier

Provided excellent customer service as a cashier in a timely manner. Maintained an accurate cash drawer. Displayed a courteous problem resolution. Gained the ability to work under pressure and with aggravated customers in a polite manner.

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