Customer Service Medical Assistant

Ashley L. Miller

**** *******

Grand Prairie, TX 75054

Phone: 214-***-****

************@*****.***

OBJECTIVE: To obtain a challenging position that will allow growth in the business field, and allow me to use my

acquired skills, knowledge, and abilities.

EDUCATION:

Remington College – Dallas Campus Mar.2005-Oct.2005

Medical Assistant

GPA 3.8

*College Dean’s List and Perfect Attendance Awards

WORK HISTORY:

QBE First April 2011-Oct 2011

Production Specialist I

Research position performed routine item processing such as; contacting insurance carriers or agents to obtain policy information.

Utilizes several business applications and used appropriate technology to perform routine activities.

Maintained internal, operational, and financial controls and ensures they met company standards.

Ensured a high quality of service and effective and efficient operations support for the assigned area’s internal business partners and/or external clients.

The position required extensive research of insurance related information to perform daily processing of business unit’s work queues.

Required the ability to work independently in a team environment

Mortgage Contracting Services July 2010-Jan 2011

Asset Preservation Coordinator

• Worked as a liaison between MCS’ clients and their vendor network to ensure that work is done timely and in accordance with HUD allowables and guidelines.

• Worked within a specified portfolio of loans to assign work orders, review photos, follow up with vendors on missing/tardy work, process completions, and review/submit invoices.

• Provided superior customer service to MCS’ clients and vendors in order to build strong working relationships.

Safeguard Properties June 08-Aug 09

Liason

• Run and Analyze Inspection and P&P reports and updates. Review client account and Safeguard update to determine if new/additional P&P work or bids are needed based on determined policy, procedure and business rules. Place orders via web and note clients system. Set applicable follow-ups for work completion.

• Review account to determine if in need of securing, grass cutting, boarding in spring to summer, in fall to winter winterizations, heat turn on to prevent property from freezing, boarding, securing, etc.

• QC over-allowable bids provided by contractor. Submit over-allowable bids to specific investors. Provide investor with photos from web site. Send complete/cancel order to Safeguard according to investor instructions and note client system.

• When in pre-foreclosure make sure property is being maintained and secure

• Seek approval from client (Collections, Loss Mitigation, Bankruptcy, Foreclosure) on accounts where business rules may not apply or be easily identifiable.

• Cancel orders, work, and bids with Safeguard when client account is conveyed, reinstated or paid off.

• Act as a go-to person for our client with regard to questions on proper procedures, timeframes, invoicing, work completed, and specific issues that arise on a daily basis.

Sonic Drive-In 2001-2005

Wait Staff

Handled fast-paced position that utilized customer service, money-handling, and problem-solving skills. Also helped manager with clerical work.

TRAINING AND EXPERIENCE:

Externship Site:

Heritage Injury and Rehab, North Dallas

Dr. Bill Pestinger, D.C.

• Helping the patients to the rolling table and hooking them up to stamina and heat

• Assisting the front desk with patient charting and records, filing, insurance, answering the phones, and scheduling appointments

• Assisting the doctor with physical therapy and completed projects when given

ADMINISTRATIVE SKILLS:

Microsoft Word Bookkeeping Typing

AS400 Microsoft Excel Microsoft Outlook

LPS(formally Fidelity) Insurance Authorization Data Entry

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