Manager Sales
Resume:
Patricia S. Llamas
Huntington Beach, CA 92646
***********@*****.***
Work history
**/** – 06/10 Catering Sales Manager Embassy Suites - OC Airport North
• Recruited by DOS to represent a full service, 300 all-suites property in an industrial location of Santa Ana
• Scheduled events and catering for 8,000 sq. ft. banquet space with focus on wedding market, SMERF and all related duties including site tours, weekly sales calls, in house meetings and off site presentations. Direct liaison from client’s vision to back of the house with specific directions
• Simultaneously managed multiple wedding ceremonies and receptions. Worked alongside vendors, designers and purveyors. I Maintain ability to surmise a plan of action, solution and determined alternatives with utmost professionalism
• I have the passion and drive contributing in the hospitality industry for over 23 years and revel in successful executed events
• Ability to identify and maximize opportunities, produce positive results and to promote innovative concepts to management & associates. Strong communicational, organizational and time-management skills
• Participated in Bridal trade show staging vendor exhibit at various venues with profitable results.
08/08- 02/10 Catering Sales Manager The Queen Mary Hotel - Long Beach
• Represented a distinguished icon in the City of Long Beach. 90,000 sq. ft. of unique banquet and attraction space, including exhibit halls and 317 staterooms. Successfully strived to meet and exceed monthly goal of $80K a month during downfall of recession. Submitted weekly sales reports, monthly pace reports with forecasts. Excellent relations with Executive chef, Banquet Managers, Servers and crewmembers
• Have committed an on-going relationship with the AOCVCB attending monthly “Breakfast Club” meetings and various mixers, along with the Santa Fe Springs Chamber and Long Beach CVB
• I possess the ability to think on my feet, improvise, go above and beyond the call of duty to achieve customer satisfaction and delight guests with the history and insight of the majestic vessel and an avid volunteer for major annual events and attractions.
04/07- 01/08 Catering Sales Mgr/Event Mtg. Mgr. Hilton Suites Anaheim - Orange
• Solicit effectively to a variety of market segments for new and existing accounts for a full service 230 all suite property 5,000 sq. ft. of banquet and meeting space, marketing to compact meetings, seminars and intimate wedding receptions and holiday functions. Primary liaison with banquet and culinary departments
• Responsible for creating 2007 Holiday Package resulting in history making revenue for hotel, All-day meeting package featuring a 3-tier price options with special break selections. Revised and implemented 2008 banquet menus.
• Implemented daily change notice form distributed each day to Chef and Banquets, which reduced possibility for error in service quality. Conduct daily BEO and weekly F&B meetings.
08/05 – 01/07 Director of Catering Holiday Inn - Costa Mesa
• Recruited by acting HICM GM; Responsible for both social and corporate markets for 7,000 sq. ft. of banquet space
• Promoted to DOC; reporting weekly revenue activity, forecasts and EOM reports. In additional to all related departmental duties, successfully exceeded monthly F&B budget. Revised/updated all corporate, holiday and social menu packages
• Knowledge of fire and health department regulations and guidelines, the principles of wine pairing and culinary presentation
• Assertively focused on new corporate accounts and managed all details of catering and convention services assuring “over communication” among all related departments
• Responsible to up-sell catering, outside sales and all DOC related duties. Acknowledged for being result driven with excellent management and diplomacy skills.
09/04 – 08/05 Senior Catering Manager Wyndham Hotel – Commerce
• Represented the social market for full service hotel with 5,800 sq. ft. of banquet and meeting space
• Promoted to Sr. Catering Manager. Single handedly generated banquet/catering business during takeover negotiations and transition with new hotel owners, new management company, policies and procedures
• Participated in Chamber trade shows and seasonal Bridal Shows. Attended monthly breakfast card exchange for Santa Fe Springs Chamber.
03/03 – 01/04 Catering & Convention Service Manager Sheraton Hotel -Concord
• Recruited by former Radisson Hotel GM to represent a full service, 364 guest room (Union) hotel. Scheduled events and catering for 38,000 sq. ft. banquet space and all relative duties, from site tours through billing
• Promoted to Sr. Convention Manager, to oversee all convention services, conference, seminars and training sessions. I maintained ability to surmise a plan of action, solution and determine successful alternatives with utmost professionalism. Included on MOD schedule
11/02 – 02/03 Catering Sales Manager Radisson Hotel – Union City
• Long distance recruitment to represent a 271 guest room, full service hotel with 12,000 sq. ft. meeting space
• Booked, scheduled and orchestrated all details for bridal and fashion show event to 900+
• Participated in Bridal shows throughout the year staging vendor exhibitor at various venues with profitable results
Patricia S. Llamas
***********@*****.***
11/99 – 12/01 Catering Sales The Grand at Willow Street Centre
• Represented sales in this 40,000 sq .ft. convention and wedding facility suited for corporate and SMERF accounts alike. Facility occupied five uniquely designed banquet rooms. I Simultaneously managed multiple wedding ceremonies, subsequent receptions and numerous celebrations
• Unique venue with major focus on local Long Beach, high profiled social and political events.
05/97 – 05/99 Catering Sales Manager Long Beach Convention Center
• Recruited by Director of F&B to represent this multi-faceted property of event space to 300,000 sq. ft., multiple major national conventions and trade show to 10,000+. Promotional events, i.e. circus, ice skating, ice hockey, rodeo, LB Grand Prix and theater. Scheduled, customized and coordinated concession services for Arena, Exhibit halls, and Theatres. Department successfully exceeded F&B expectations over $8 million. Individual success; coordinated Rexall Pharmaceutical Conference generating an excess of $600K in revenue
• Liaison to national and regional conventions as well as local arts community with production and special city events.
Education, Training and Skills
• Whittier College – Business Management, Cypress College – Hospitality Mgmt/Creative Catering. NACE member, Orange County chapter; MPI member, So. California Chapter. CalSAE member. Seminars: Conflict Mgmt. Interpersonal Communication Skills, Concession Mgr. Certification Course, Certified Food Safety Course, Serv-Safe Certification, HiltonOnQ Certifications and Kendal Jackson Education Series Pairing Concepts
• Microsoft Works and related applications. Eatec, Salespro and Delphi. Excellent communications skills, letter composition and attention to detail.
07.12
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