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Customer Service Data Entry

charlottesville , Virginia, 22901, United States
March 29, 2011

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Tiffany Childress

**** ************ **



To obtain a position utilizing my skills and abilities in a professional environment


Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment includes and phone presentations in a professional manner. Trained in various emergency responses


PVCC General Studies Present

Charlottesville High School -Graduated 1996

Work Experience:

Receptionist at Westminster Canterbury ( December 2006 – August 2009)

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling transportation.

Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.

Hear and resolve complaints from customers and public.

File and maintain records.

Schedule appointments, and maintain and update appointment calendars.

Collect, sort, distribute and prepare mail, messages and courier deliveries.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Office Assistant at Blue Ridge Rehab(May 2006- August 2006)

Answer phones, file patient charts, help schedule appointments, provides customer service, add new material to file records, and create new records as necessary. And also did some auditing.

Receptionist/ File Clerk at Region Ten (July 2005 – January 2006)

Processes incoming and outgoing materials such as mail

Operates agency telephone system/switchboard to receive and connect incoming and outgoing calls

Ability to communicate effectively other than in writing

Knowledge clerical practices and office routines

Ability to provide customer service

Add new material to file records, and create new records as necessary.

Answer questions about records and files

Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

Find and retrieve information from files in response to requests from authorized users

Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information

Design forms related to filing systems

Assist walk in clients and notify appropriate personnel

Police Records Specialist at Charlottesville Police Department(May 2000 - August 2004)

The Police Record Clerk provides administrative services primarily to officers, along with providing a range of services to the public and other agencies.

Provide customer assistance to division and other department members, other public officials, insurance companies, news media and citizens with reports, records and information as appropriate.

Answer multiple line phone system, take messages and direct calls

Input records into departments record management system and state system

Use of Internet for searches Court data base and other searches

File hard copies of records after computer entry

Assists officers as requested, or walk in individuals as needed, by contacting appropriate social and community services to arrange for shelter, assistance or whatever can be provided for distressed, dislocated, deranged or victimized citizens

Preparing, metering, sorting and distribution of mail

Available to work any shift or hours

Records Clerk at Albemarle County Police Department(July 1998 – July 1999)

Data entry

Customer service

Filing, scan documents

Answering main phone line

Assist officers and citizens in the lobby


Echo Carey

Westminster Canterbury


Ronelia Smith

Region Ten and City Police


Bobby Sipe

Westminster Canterbury


Contact this candidate