Customer Service Data Entry
Resume:
Tiffany Childress
*******@*****.***
Objective:
To obtain a position utilizing my skills and abilities in a professional environment
Profile:
Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment includes and phone presentations in a professional manner. Trained in various emergency responses
Education:
PVCC General Studies Present
Charlottesville High School -Graduated 1996
Work Experience:
Receptionist at Westminster Canterbury ( December 2006 – August 2009)
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling transportation.
Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
Hear and resolve complaints from customers and public.
File and maintain records.
Schedule appointments, and maintain and update appointment calendars.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Office Assistant at Blue Ridge Rehab(May 2006- August 2006)
Answer phones, file patient charts, help schedule appointments, provides customer service, add new material to file records, and create new records as necessary. And also did some auditing.
Receptionist/ File Clerk at Region Ten (July 2005 – January 2006)
Processes incoming and outgoing materials such as mail
Operates agency telephone system/switchboard to receive and connect incoming and outgoing calls
Ability to communicate effectively other than in writing
Knowledge clerical practices and office routines
Ability to provide customer service
Add new material to file records, and create new records as necessary.
Answer questions about records and files
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
Find and retrieve information from files in response to requests from authorized users
Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
Design forms related to filing systems
Assist walk in clients and notify appropriate personnel
Police Records Specialist at Charlottesville Police Department(May 2000 - August 2004)
The Police Record Clerk provides administrative services primarily to officers, along with providing a range of services to the public and other agencies.
Provide customer assistance to division and other department members, other public officials, insurance companies, news media and citizens with reports, records and information as appropriate.
Answer multiple line phone system, take messages and direct calls
Input records into departments record management system and state system
Use of Internet for searches Court data base and other searches
File hard copies of records after computer entry
Assists officers as requested, or walk in individuals as needed, by contacting appropriate social and community services to arrange for shelter, assistance or whatever can be provided for distressed, dislocated, deranged or victimized citizens
Preparing, metering, sorting and distribution of mail
Available to work any shift or hours
Records Clerk at Albemarle County Police Department(July 1998 – July 1999)
Data entry
Customer service
Filing, scan documents
Answering main phone line
Assist officers and citizens in the lobby
Reference:
Echo Carey
Westminster Canterbury
Ronelia Smith
Region Ten and City Police
Bobby Sipe
Westminster Canterbury
Contact this candidate