Insurance Project
Resume:
Deola R. Sanders
Euless, Texas 76040
SUMMARY OF QUALIFICATIONS
Thorough knowledge and experience in business analysis procedures, including documentation, user testing and implementation in an Information Technology setting. Extensive mortgage servicing experience in property insurance, tax and default. Excellent communication and management skills.
EXPERIENCE
Saxon, Fort Worth, Texas 07/07 – 12/10
• Business Analyst
o Stakeholder/IT Liaison for system enhancements and long term projects
o Define and document business requirements
o Establish good working relationships with all stakeholders
o Coordinate development and user testing
o Ensure adequate test scripts and process flows
o Facilitate project meetings and status updates
o Adherence to desired business timelines
o Ensure project development from the beginning to implementation
TekSystems, Hurst, Texas 01/07 – 07/07
• Business Analyst
o Stakeholder/IT Liaison for system enhancements and long term projects
o Define and document business requirements
o Establish good working relationships with all stakeholders
o Coordinate development and user testing
o Ensure adequate test scripts and process flows
o Facilitate project meetings and status updates
o Adherence to desired business timelines
o Ensure project development from the beginning to implementation
Adecco Staffing, Irving, Texas 04/06 – 11/06
• Insurance/Claims Supervisor
o Supervision of Insurance on-site staff
o Management of Insurance and Claims outsourcing vendor
o Monitored outsource vendor’s performance
o Ensured processing of all Hazard Insurance policies
o Loss Drafts and Claims issues resolution
o Assisted Claims Administrator in obtaining maximum insurance benefits
First American Field Services, Property and Casualty Division, Las Colinas, Texas 8/01 – 10/05
• Property and Casualty Processing Supervisor
o Supervision the Property & Casualty processing functions
o Daily review of department performance
o Interviews for potential new hires
o Provided training in a classroom setting.
o Performed annual employee performance evaluations
o Administered disciplinary counseling and follow-up.
• Property and Casualty Application Administrator –
o Assisted developers with testing and implementation of enhancements
• Property and Casualty Website Administrator –
o Testing for subsequent enhancements and operation upgrades.
o New users and customers additions
o Updates to headlines to include company news.
First American Tracking and Insurance Services, Las Colinas, Texas 7/00 – 7/01
• Data Entry Supervisor
o Supervised work on Hazard Insurance functions
o Maintained daily, weekly and monthly reports on employee productivity
o Provided annual employee performance evaluations
o Administered employee disciplinary counseling and follow-up.
o Provided training on various functions for new employees
o Conducted interviews for potential new employees and subsequent training
o Assisted other departments and clients to ensure timely payment processing
First Horizon Home Loan Corporation (Formerly FT Mortgage Companies)
Dallas, Texas 8/98 – 6/00
• Business Analyst
o Liaison for the Escrow Department for mortgage servicing systems’ company.
o Performed needed research to resolve department system related issues.
o Worked with escrow departments in requirements gathering, documentation, testing and implementation
o Systems Administrator for establishing new user access and access updates
• Hazard Insurance Supervisor
o Supervised work in all units of the Insurance Department
o Maintained daily, weekly and monthly reports on employee performance
o Performed annual employee performance evaluations
o Administered employee disciplinary counseling and follow-up
o Ensured the timely processing of Hazard, MIP/PMI and Optional Insurance payment requests, loss drafts processing and the resolution of escalated issues to avoid coverage cancellations.
o Contact with other departments, branches, agents and borrowers
EDUCATION/COURSE WORK COMPLETED
• University of Phoenix – 09/08 – 03/10
Masters in Business Administration
• University of Phoenix – 12/05 - 08/08
Bachelors of Science/Business Administration
JOB RELATED SKILLS
• Excelis Information Systems, Fidelity Information Systems, CPI (currently known as MSP), Fiserv
• Microsoft Word, Excel, Power Point, Visio and Project in addition to Brio (database query and reporting)
• Knowledge of mortgage banking industry including familiarity with mortgage loan documents and loan servicing procedures.
• Knowledge of Property and Casualty Insurance coverage for residential and commercial properties.
• Knowledge of MIP & PMI Insurance coverage and Optional Insurance.
• Knowledge of mortgage insurance claims process.
• Knowledge of Property & Casualty home inspections, replacement cost determination procedures and appraisals.
Contact this candidate