*** ******** ***

Rockford, IL *****

Cell: 815-***-****

oap9zu@r.postjobfree.com

SHIREEN D. MCCOMB

Career Summary Self-motivated with experience in a variety of areas including customer service, title escrow processing, receptionist and telephone switchboard. Quick learner with ability to adapt to rapidly changing situations solving problems quickly and effectively.

Employment

12/2007 – Present Lowe’s Distribution Center, Rockford, IL

Receiving

• Unload product from trucks using forklift and squeeze equipment

• Scanning and receiving product off trucks

• Making sure vendors sent correct amount of product as well as correct product by referencing purchase order or DMS computer system

3/2006 – 09/2007 United Airlines, Sky Harbor International Airport, Phoenix, AZ

Customer Service Representative

• Processed check-in of passengers and baggage for scheduled flights

• Rescheduled passenger flights using “Fastair” software

• Responsible for knowing country travel regulations and ensuring passengers have appropriate documentation for international travel

Flight Baggage Handler

• Loading passenger baggage to and from air craft for each flight within required time limits

• Operated vehicles and baggage loading equipment to air craft

6/2005 – 11/2005 (Temp Position)- Grand Canyon Title, Mesa, AZ

Assistant Escrow Officer

• Responsible for explaining lender and seller/buyer documentation at customer real estate closing

• Data input of title order information into “Impact” software

• Ordered mortgage pay-offs

• Back-up Receptionist

4/2005 – 6/2005 (Temp Position)- Nations Title of Arizona, Tempe, AZ

DHI Title, Mesa, AZ

Escrow Officer/Closer

• Responsible for explaining lender and seller/buyer documentation at customer real estate closing

• Coordinated funding and closing between lenders and other parties

• Prepared settlement statement utilizing “Title Trax” and “Soft Pro” software

02/2005 - 04/2005 (Temp Position) - Maslonka & Associates, Mesa, AZ

Administrative Assistant – Human Resources

• Responsible for up-dating CDL records using company internet and Excel

• Maintained employee fees

• Data input of benefit information via email and internet web sites

• Booked flights, hotel reservations and rental cars for employees traveling to job sites

01/2002 – 01/2005 Metropolitan Title Company, Rockford, IL

Policy Examiner (4/2004 -01/2005)

• Update files using “Land Access” software, county web sites and microfilm

• Served as backup receptionist and responded to customer service inquiries

Closing Processor (4/2003 – 04/2004)

• Responsible for explaining lender and seller/buyer documentation at customer real estate closing

• Prepared closing settlement documents and lender closing package

• Communicated settlement information to real estate brokers, lenders, realtors and attorneys

Order Entry/Typist (9/2002 – 4/2003)

• Entered title orders using company software and prepared files

• Prepared title commitments and forwarded to appropriate parties

• Responded to customer service inquiries

Receptionist (1/2002 – 9/2002)

• Administered thirteen line switchboard

• Directed customers to closing rooms

• Assisted with assigned secretarial tasks

1998 – 11/2001 Nexus Office Systems, Rockford, IL

Administrative Assistant

• Administered thirteen line switchboard

• Generated all contracts and quotes for six person sales department

• Coordinated and filled customer supply orders

• Maintained office supplies

• Prepared and made daily bank deposits

• Supported Accounts Payable and Order Administration

1996 - 1999 American TV and Appliance, Rockford, IL

Customer Service

• Resolved customer billing disputes

• Processed credit card applications

• Balanced and maintained cash drawers

• Provided customer support for customers on returns and exchanges

• Assisted internal sales staff

• Served as back-up for front door greeter and telephone operator

Education Boylan Central Catholic High School, Rockford, IL

Certification in Microsoft Word, Excel, Works, Outlook and Power Point

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