Administrative
Resume:
Rockford, IL *****
Cell: 815-***-****
***********@*******.***
SHIREEN D. MCCOMB
Career Summary Self-motivated with experience in a variety of areas including customer service, title escrow processing, receptionist and telephone switchboard. Quick learner with ability to adapt to rapidly changing situations solving problems quickly and effectively.
Employment
12/2007 – Present Lowe’s Distribution Center, Rockford, IL
Receiving
• Unload product from trucks using forklift and squeeze equipment
• Scanning and receiving product off trucks
• Making sure vendors sent correct amount of product as well as correct product by referencing purchase order or DMS computer system
3/2006 – 09/2007 United Airlines, Sky Harbor International Airport, Phoenix, AZ
Customer Service Representative
• Processed check-in of passengers and baggage for scheduled flights
• Rescheduled passenger flights using “Fastair” software
• Responsible for knowing country travel regulations and ensuring passengers have appropriate documentation for international travel
Flight Baggage Handler
• Loading passenger baggage to and from air craft for each flight within required time limits
• Operated vehicles and baggage loading equipment to air craft
6/2005 – 11/2005 (Temp Position)- Grand Canyon Title, Mesa, AZ
Assistant Escrow Officer
• Responsible for explaining lender and seller/buyer documentation at customer real estate closing
• Data input of title order information into “Impact” software
• Ordered mortgage pay-offs
• Back-up Receptionist
4/2005 – 6/2005 (Temp Position)- Nations Title of Arizona, Tempe, AZ
DHI Title, Mesa, AZ
Escrow Officer/Closer
• Responsible for explaining lender and seller/buyer documentation at customer real estate closing
• Coordinated funding and closing between lenders and other parties
• Prepared settlement statement utilizing “Title Trax” and “Soft Pro” software
02/2005 - 04/2005 (Temp Position) - Maslonka & Associates, Mesa, AZ
Administrative Assistant – Human Resources
• Responsible for up-dating CDL records using company internet and Excel
• Maintained employee fees
• Data input of benefit information via email and internet web sites
• Booked flights, hotel reservations and rental cars for employees traveling to job sites
01/2002 – 01/2005 Metropolitan Title Company, Rockford, IL
Policy Examiner (4/2004 -01/2005)
• Update files using “Land Access” software, county web sites and microfilm
• Served as backup receptionist and responded to customer service inquiries
Closing Processor (4/2003 – 04/2004)
• Responsible for explaining lender and seller/buyer documentation at customer real estate closing
• Prepared closing settlement documents and lender closing package
• Communicated settlement information to real estate brokers, lenders, realtors and attorneys
Order Entry/Typist (9/2002 – 4/2003)
• Entered title orders using company software and prepared files
• Prepared title commitments and forwarded to appropriate parties
• Responded to customer service inquiries
Receptionist (1/2002 – 9/2002)
• Administered thirteen line switchboard
• Directed customers to closing rooms
• Assisted with assigned secretarial tasks
1998 – 11/2001 Nexus Office Systems, Rockford, IL
Administrative Assistant
• Administered thirteen line switchboard
• Generated all contracts and quotes for six person sales department
• Coordinated and filled customer supply orders
• Maintained office supplies
• Prepared and made daily bank deposits
• Supported Accounts Payable and Order Administration
1996 - 1999 American TV and Appliance, Rockford, IL
Customer Service
• Resolved customer billing disputes
• Processed credit card applications
• Balanced and maintained cash drawers
• Provided customer support for customers on returns and exchanges
• Assisted internal sales staff
• Served as back-up for front door greeter and telephone operator
Education Boylan Central Catholic High School, Rockford, IL
Certification in Microsoft Word, Excel, Works, Outlook and Power Point
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