Project Manager, Call Center Manager, Behavioral Analyst

(See Contact Info)

OBJECTIVE

- Award Winning Virtual Assistant. Project Management. Customer Service Excellence email and chat support. Quality Assurance with education in Human Behavioral Studies. Telecommute or Remote Positions only, please.

WORK EXPERIENCE

Quality Assurance Manager and Corporate Behavioral Studies | Big "3" Telecom | Virtual Positions and Telecommute | From 2003 to 2011

I have a Bachelors Degree in Business Psychology, finishing a masters in Corporate Psychology and Behavior. My minor is in Computer

Graphics and Design, which is my love. .

With over 10 years experience as business manager, I am a seasoned pro who has proven that results are acquired from an intense focus on

details and satisfaction.

My expertise lies in Technology Administration, Website and Graphic design, Business Consulting, and Project Management. I have a

background in many different organizations. I specialize in Wordpress.

I have worked as a project manager for Fortune 500 companies, local businesses, and individuals alike. I have managed a seven figure

Insurance business. I have taught technology courses at a local community college. I have also worked in the health care field doing behavior

research.

The essence of true success is clear communication, so I get to know my clients well, in order to best express their messages and distinct

identities. Great customer service is key for me, and no project is completed until you’re satisfied.

Feb 2003 - Present

Virtual Service Providers, United States - Jonesboro, AR

Owner

WORK EXPERIENCE

2003-

Systems Administrator Virtual Service Business Solutions

Walnut Ridge, AR

Manager of Chat and Customer Email Support Protocol Division.

• Supported Development a Program used in the launch of a Fortune 500 company with over 1000 @home agents.

• Created and deployed the Q-Card structure for a major Online community.

• Consult with the “Big 3” in telecommunication for database needs.

EDUCATION

Arkansas State University | Jonesboro, AR | From 2001 to 2006

Area of Study/Major: Bachelor of Science: Psychology and Human Behavior

Capella University | Jonesboro, AR | From 2009 to 2011

Area of Study/Major: Masters of Science: Mental Health Therapy

SKILLS

Chat Support and Email Customer Service Programs Proficency: Expert

Project Management Proficency: Advanced

HR and Employee Retention Programs Proficency: Advanced

Quality Assurance and Analytics Proficency: Advanced

Wordpress Design Proficency: Advanced

SEO and Social Marketings Proficency: Proficient

Adsense and Google Products Proficency: Advanced

Client Services, Virtual Admin, Call Center, Computer & IT, Customer Service

Freelance, Seasonal, Full-Time, Part-Time, Occasional, Temporary, Alternative Schedule

All Telecommuting

Flexible

Flexible

Flexible

Flexible Schedule, Part-Time Schedule, Telecommuting, Freelancing Job

Maybe

15 USD / Hourly or flexible

Manager (Supervisor role)

Contact this candidate