Customer Service Manager

Objective Entry level position which requires expertise in Warehouse, Mortgage service, Home Foreclosure, sales, customer service, communication, and project management skills proven by 10 years of successful leadership with quantifiable results.

Profile

Team player with proven ability to lead a team as well as follow directions from upper management. Skilled in Micro Soft Word, Excel, and Internet. Proven ability to learn and implement new procedures and relay information to management. Talent for prioritizing and multi tasking to ensure deadlines are met. Flexible and versatile, able to maintain a sense of humor under pressure. Excellent team building skills.

Professional Experience

MORTGAGE SERVICING SPECIALIST

Analyzed and determined the best course of action on delinquent mortgage loans

I was able to perform all related tasks within high volume production environment

Ability to multitask and prioritization a heavy workload

Skilled in AS400, FRQ, Iportal , LMA and other mortgage system’s

SPECIAL EDUCATION COUNSELOR

Assist Special Education Teachers in preparation of class work and classroom materials

Adjust on the spot instruction when necessary

Assist students with physical needs according to their disabilities

Manage behavior of students, including crisis intervention

Maintain administrative records and required reports

Participated in staff development training

MENTAL HEALTH CASE WORKER

Coordinated all group activities for summer program.

Counseled youths with behavior and social problems.

Assisted Therapist, Case Managers, and educators in ensuring clients were in compliance with treatment plans.

Provided transportation for clients and parents

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Review and finalize documents needed to fulfill shipping assignments.

Prepared class work and class materials for employee training.

Processed necessary reports to review budget.

Maintained highly sensitive administrative records and reports.

Communicate company expectations using layman’s terms to facilitate understanding.

CUSTOMER SERVICE/SALES/PROBLEM SOLVING

Oversee overnight operations and reduced operating budget.

Researched and created new sales leads.

Managed staff of over 20 employees.

Improved building condition to exceed company expectations in artistry.

Improved efficiency of staff and reduced budget by 15%

Maintained administrative records and required reports

Employment History

Addeco- Bank of America - Richardson, TX

Mortgage Servicing Specialist, March – July 2011

RISD - Richardson, TX

After school Instructor, 2009-present

GPISD – GRAND PRAIRIE, TX

Special Education counselor, 2007-2008

LIFE STRATEGIES – WEST MEMPHIS, AR

Case Manager, 2006-2007

WEYERHAUSER – WEST MEMPHIS, AR

Shipping Manager, 1997-2006

Education

Arkansas Baptist University – Little Rock, AR

Business Management, 1993- 1995 GPA: 3.2/4.0

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