Customer Service Quality Control

ALBERT D. JOHNSON JR

**** **** ***

DETROIT, MI *8224 313-***-****

E-MAIL ******@*****.***

CAREER SUMMARY

A Quailty Inspector specialist with particular experience in automotive and retail sales and

a qualified customer service specialist in both warehouse distribution and retail.

Stong knowledge in all aspects of warehouse operations with strong focus on detail and

quality control. Knowledge in all aspects of customer service in a retail setting.

Excellent communication skills, both written and oral. Able to acquir new knowledge and

skills quickly required to preform job functions properly. Very Energetic, persistent and

thorough in all activities whether as a team-player or individually.

PROFESSIONAL EXPERIENCE

FAMILY DOLLAR Mt. CLEMENS, MICHIGAN 08/2008-11/2008

Retail store offering a full range of household accessories.

Store Clerk

Responsible for assisting customers with purchasing clothing and accessories that best

suited them.

Reconciled register with 100% accuracy of cash on a regular basis.

Recognized for ability to organize store according to company standards.

Developed a repeat customer base who sought advice in clothing and accessories.

MORENIKE SERVICES DETROIT, MICHIGAN 01/2008-04/2008

Local phone book company providing phone book directories.

Material Handler

Responsible for packaging material and delivering product to customers homes.

Packaged and moved inventory for distribution.

Delivered phone directory house to house.

Recorded data to show product shipment.

PRODUCT ACTION INC PLYMOUTH, MICHIGAN 02/2002-05/2002

Regional distribution warehouse for automotive equipment and supplies.

Quality Inspector

Responsible for ensuring customer orders were correctly inspected and shipped to customer.

Followed strict quality inspector procedures to meet company standards.

Achieved high accuracy in materials management by correctly identifying mistakes with

inventory control.

Recorded and discarded damaged products for data.

DURA AUTOMOTIVE LIVONIA, MICHIGAN 05/2001-02/2002

Automotive distribution warehouse.

Machine Operator

Responsible for operating machine to increase production.

Operated multiple machines for daily production.

Packaged and prepared inventory for distribution.

Supported management by ensuring company's code of ethics was strictly adhered to

inventory control.

EDUCATION

Diploma, Frank Cody High School Detroit, Michigan 2000

General Studies

TRAINING

Warehouse training- Quality Inspector, Safety, operation, HazMat.

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