Medical Computer Technician

David Harper

P.O. Box ***

Lincolnton, GA *****

678-***-**** ● ********@*****.***

Objective

To obtain a technical position with a company that will benefit from computer and project management skills.

Qualifications

PC Technology

• CompTIA A+ certified

• CompTIA Net+ certified

• CompTIA Security+ certified

• TBA MCDST and CCNA

• Software

• Microsoft FrontPage

• Macromedia Dreamweaver

• Install, Configure and maintain

• Microsoft Project

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Access Project Management

• Project Management Life Cycle

• Time and Risk Management

• Procurement

• Needs Assessment

• Cost and Budget Analysis

• Resource Management

• Vendor Relations

• Technical Writing

Customer Service

• Strong written and oral communication skills

• Constructive problem resolution

• Ability to develop strong rapport and retain customer loyalty

Education

2006 – 2008 ITT Technical Institute Duluth, GA

Bachelor of Science Degree in Technical Project Management

Graduation Date: June 2008

• Graduated with Highest Honors – GPA 3.5

2002 Gwinnett Technical College Lawrenceville, GA

Organizational Leadership Certificate

Human Resource Specialist Certificate

Experience

2011-Present Total Technology Solutions for Athens Orthopedic Clinic Athens, GA

Medical Computer Technician (March to Present)

• Answer the Athens Orthopedic Clinic / Urgent Care / MRI help desk phone

• Make tickets using the Connec+ Wise system

• Remote into users’ computers to fix problems through the portal

• Troubleshoot SRS, A4, Fujitsu scanners, ScanShell, Ricoh printers, Speech Mike Dictation, Nortel IP phones, Wi-fi, Cedara, Outlook, Fujitsu Tablets, Paperport, Citrix, GFI Faxmaker, Trend Micro, 7 remote sites

• Set up corporate email sync with iphones / Droids / ipads

• 50% of time spent on-site at Athens Orthopedic Clinic server room and 50% of time spent at TTS base prepping and post-prepping new systems for the hot spare rack and testing all apps for proper install.

• Work under the rule of 15 minutes to resolve a problem on-site.

• Put in tickets with the NOC, SRS and A4 support making ticket status (Waiting on 3rd Party)

• Set up new User accounts / Disable in the Active Directory

• Reset VM passwords in the Call Pilot using Avaya BCM

• Unblock sites in the Barracuda

• HP Printers 2300 to 2500 Series, Ricoh MP 5001 to 6001, Lanier 161

• Junior Account Rep

1998 – 2010 Merial Gainesville, GA

Master Tissue Culture Lab Technician (2003 – 2010)

• Obtained training certificates in Effective Project Management, Excellent Decision-Making, Leveraging

You’re Potential, Effective Problem-Solving, Juggling Priorities, Attitude: Little Things Makes a Difference, Dream Big Dreams, and Be a Better Communicator

• Selected to train new employees in lab procedures

• Perform all duties and maintain the work environment according to SOPs (government regulations)

• Maintain the supply inventory for three labs and manage the supply orders

• Maintain accurate and timely manufacturing records

• Selected to oversee the Athens Cellstart / Australia campaign

Technologist (1998 – 2003)

• Assisted scientists with vaccinations, serology, and lab work

• Reported daily observations and equipment failures to the floor manager

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