Customer Service Administrative Assistant

Sara Freeborn

*** ********** ****** ****: 613-***-****

Ottawa, Ontario K2P 0A9 Mobile: 613-***-****

************@*****.***

OBJECTIVE

To contribute in a position working in the customer service feild

Language

French - Intermediate

SKILLS

• Exceptional organizational skills

• Good knowledge of time/work/resource management

• Able to work under pressure and successfully meet deadlines

• Computer Literacy: Microsoft Outlook, MS Word, Excel, PowerPoint, WordPerfect, CCM Mercury, Internet Explorer

• Proficient and capable of typing 40-50 WPM

• Enthusiastic problem-solver with ability to rapidly assess issues, and develop an action plan to meet goals and needs

• Able to provide strong leadership skills as well as work in a team environment to effectively achieve a common purpose and goal

• Experienced in listening and participating when collaborating with others

• Outstanding skills working within the customer service fields

EDUCATION

• Certificate in Office Administration - General: Algonquin College: Ottawa, Ontario

(September 2008-December 2009)

• Secondary School Diploma: Immaculata High School, Ottawa, Ontario

(September 1999-June 2004)

Sara Freeborn

WORK EXPERIENCE

Industry Canada – Telecom Policy Branch: Administrative Assistant

(June 2010 – Current)

.

• Manage two directors calendars including a senior director

• Make national/international travel arrangements for senior officers

• Make meeting arrangements on behalf of 15-20 Branch officers

• Prepare various forms including training forms, travel claims, overtime, hospitality as well as to ensure proper approvals and tracking

• Prepare federal/provincial meeting documents in a timely fashion

• Create PowerPoint presentations on various issues for senior officers

• Handle the movement of information to and from the organization such as traditional correspondence, emails, and telephone calls

• Daily use of CCM system of correspondence tracking

• Triage of incoming consumer complaints and inquiries to appropriate officers

• Responsible for ongoing maintenance and inventory of office supplies

• use of Excel spreadsheets to create charts tables and formulas for co-workers

Industry Canada – Office of Consumer Affairs: Administrative Assistant

(April 2009 – April 2010)

With the Senior Executive Assistant, provide administrative support for the Branch which reports directly to the Deputy Minister.

• Manage two directors calendars

• Make national/international travel arrangements for senior officers

• Make meeting arrangements on behalf of 15-20 Branch officers

• Prepare various forms including training forms, travel claims, overtime, hospitality as well as to ensure proper approvals and tracking

• Prepare federal/provincial meeting documents in a timely fashion

• Create PowerPoint presentations on various issues for senior officers

• Handle the movement of information to and from the organization such as traditional correspondence, emails, and telephone calls

• Daily use of CCM system of correspondence tracking

• Triage of incoming consumer complaints and inquiries to appropriate officers

• Responsible for ongoing maintenance and inventory of office supplies

• use of Excel spreadsheets to create charts tables and formulas for co-workers

ThinkMcMillan: Administrative Assistant/Secretary: Volunteer (March 2009 - April 2009)

Provided administrative assistance directly to the owner of a graphic design office

• Responsible for the telephones and referred callers appropriately

• Organized the office supplies

• Arranged package pick-up and delivery online through Internet Explorer

• Prepared meetings for senior managers

• filing

Neon Clothing: Assistant Manager (April 2006 - September 2008)

Worked in a retail establishment as assistant to the manager

• Promoted from sales associate to assistant manager

• Responsible for monthly reports on sales, accounts receivable and payable

• Prepares daily reports on sales

• Managed six employees, including staffing scheduling, HR development and resolution of interpersonal concerns

• Responsible for Shipping/Receiving and computerized inventory control

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