Administrative Assistant Customer Service

DONNA T. FROEHLICH

***** *********

FRASER, MI **026

(H) 586-***-**** / E-mail – ************@***.***

Career Objective:

I am seeking a long-term/permanent assignment that will utilize my administrative and people skills to enhance the organization.

I have the ability to effectively support and improve the effectiveness of the organization by utilizing my administrative,

organizational and technical skills.

Career Profile:

Evaluated as being industrious, thorough, flexible, inquisitive, very friendly and always willing to support any type of assignment. Office Management, excellent typing skills (65 wpm), proofreading, ability to maintain confidentiality with discretion and tact, calendar scheduling, customer service skills, accounts receivable and billing, purchasing/order entry, domestic/international travel arrangement including passport and visa preparation, coordinate meetings/events/trade shows, high-level organizational and administrative skills.

Various Contract Houses 1/2009 to 4/2012

Executive Administrative Assistant

• Greeted customers as they walked in the door and directed them to their location.

• Microsoft Word, Excel, Microsoft Powerpoint, Outlook, Peoplesoft

• Scheduled all meetings for five conference rooms.

• Responsible for ordering the food and helping prepare meetings.

• Phone, faxing, mail, copier

• Matching p.o.’s, invoices and shippers. Entering into Peoplesoft

• Responsible for setting up video conferences.

• Data Entry into St. Johns Providence Ecare and Common Access Electronic patient information system.

• Typing, filing, phone, data entry

• Lotus Notes

• Audited paperwork involved with refinancing and new mortgages

• Miscellaneous administrative support responsibilities

• Administrative Assistant to Administrative Director and Director of the O.R.

• Scheduled all on site and off site meetings and conferences

• Prepared presentations

• Phone

BAE Systems (contract – TAC Worldwide) Sterling Hgts., MI. 9/2008 – 1/23/09

Executive Administrative Assistant, Conference Room Coordinator,

• Administrative Assistant to the Director

• Microsoft Word, Excel, Microsoft Powerpoint, Outlook

• Arranged travel and completed expense reports.

• Scheduled all meetings for six conference rooms.

• Responsible for ordering the food and helping prepare presentations.

• Responsible for setting up Web Ex and Video conferences. Completed all expenses and necessary paperwork to get the food charges paid.

• Scheduled larger conferences at other off sites.

• Ordered office supplies and conference room supplies for two locations

Dana Corporation, 1857 Enterprise Dr., Rochester Hills, MI 3/2005 – 9/2008

Executive Administrative Assistant, Shipping and Receiving, Material Clerk, Production Scheduler

• Microsoft Word, Excel, Microsoft Project and Access.

• Scheduled production, meetings, answer phones, manage calendars, and made travel arrangements

• Receive P.O.’s, Payroll (Kronos)

• Lotus Notes

• Miscellaneous administrative support responsibilities

• Work with I-Supply, Mapics, communicated with Chrysler using Covisint for production schedules and shortages in SMART, using 862 and 830, Web EDI, AS400, vendor releases

General Motors (contract – Kelly Services, Entech, G Tech, Spencer Reed) 9/1995 – 1/2004

Executive Administrative Assistant, Clerk 10, Data Entry

• Lotus Notes

• Contacted Tool Shops and gathered general information

• Miscellaneous administrative support responsibilities

• Ordered blocks of steel on the Finkl Web sight

• Data Entry

• Worked with Microsoft Word, Excel, Microsoft Project and Access.

• Scheduled meetings, answered phones, managed calendars, made travel arrangements

• Payroll, Shipping and Receiving

• CSTS, E-Squared (Engineering Work Orders), Build Work Order, PDS (Product Description Specifications System)

• Coordinated vacation schedules, updated phone lists.

• Move Coordinator

• New Employee Administrator

• Responsible for compiling and categorizing historical project data for Lessons Learned Library

Education:

High School Diploma – Fraser High School 1979

All Microsoft Programs and Computer skills training

Computer Knowledge

MS Project MS PowerPoint Shipping and Receiving

MS Word Lotus Notes Outlook

E-squared (BWO) Kronos AS400

MS Excel MS Access Covisint

Gators Internet Explorer Adobe Acrobat

eCare Champs Peoplesoft Web Edi SAP

References: Available upon request.

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