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Customer Service Management

Location:
Hannibal, MO, 63401
Salary:
negotiable
Posted:
August 07, 2012

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Resume:

OBJECTIVE

I am seeking a position that will utilize my accounting degree and my management abilities, organizational skills, vast multi-tasking abilities, outstanding computer knowledge, elevated math skills, excellent communication and customer service skills.

EXPERIENCE

1992–Present Hannibal Regional Hospital Hannibal, MO

Plant Operations – Supervisor

Supervise the daily staffing functions/schedules of the Transportation Services staff, mailroom staff and office staff, their employee relations issues and job evaluations

Responsible for establishing processes that meet the needs of the organization related to accounts payable, accounts receivable and payroll within the Plant Operations Department.

Responsible for the formulation and maintenance of the annual financial plans of twenty-three (23) internal departments.

Responsible for all day-to-day operations, evaluations and disciplinary actions for transportation/courier services, office staff and mail room staff.

Develop and maintain databases and software that will track and manage utility usage/costs.

Responsible for evaluating markets for hedging of natural gas.

Daily use of computer programs such as: Microsoft Excel, Microsoft Word, Corel WordPerfect, Microsoft Access, Adobe Professional and computerized maintenance management systems

Responsible for the creation and management of the Environment of Care Committee's minutes and documentation including the distribution of the Environment of Care Manual.

Chair of the Hazardous Materials and Waste Management Subcommittee and Medical Equipment Management Subcommittee and responsible for the organizations ongoing compliance with OSHA and Joint Commission.

Responsible for intrepeting regulatory standards and ensuring compliance within the organization including NFPA Life Safety Codes, OSHA, MO Department of Health, Joint Commission.

EDUCATION

Presently University of Phoenix Phoenix, AZ

Seeking Bachelors Degree – Accounting (3/2013 est. completion)

2011 University of Phoenix Phoenix, AZ

Associates Degree – Accounting

1998 John Wood Community College Quincy, IL

Obtained certificate for “How to Manage Conflict in the Organization”.

Obtained certificate for “Leadership Skills for Managers”.

1993 Mark Twain Jr./Sr. High School Center, MO

High School Diploma

TIPS

I have the ability to work in many management styles from purely delegative to participative or even selling or telling if that is what is needed - no matter which management style is selected the expectation of task performance will be consistently exceeded. I have a clear understanding of accounting needs and requirements and I am proficient in many computer programs (PeachTree, Quicken, Quickbooks) and have the ability to manage multiple tasks in a responsible and professional manner. I excel in team building and employee relations. I have been in supervisory/management position for nearly 15 years and I am continuously striving to improve my skills for the company and for my team. I strongly believe that you will find that I am a multi-disciplined individual and have an excellent ability to evaluate and understand in-depth processes in many fields.

REFERENCES

Available upon request



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