CLAUDIA C ARCHULETA

**** **** ** *** ***

AMARILLO, TX 79109

806-***-****

oa4cai@r.postjobfree.com

Summary of Qualifications

Work Experience as follows: 15 years in customer service, 15 years interpreting and translating, 10 years

verifying accuracy of information in computer databases, 10 years providing community and social services, and

4 years management skills.

Work History

Aug 24, 2009 Texas Department of Insurance - Amarillo, Texas

Customer Service Assistance for DWC

Assisted injured employees with their questions/concerns regarding their DWC claim as follows: Explained the

issuance of benefits & requirements to apply for advances/lump sums to them, informed them of the 90-day time

frame to dispute MMI statutory date/IR given, explained to them the BRC process (Benefit Review Conference)

which may take place whenever there's a dispute, informed them of the services the Office of the Injured Council

can provide to them if needed & what an Ombudsman is, and explained to them the IRO process which is

necessary whenever the Insurance Carrier has denied pre-authorization from a provider more then once.

Completed requests for scheduling of a Designated Doctor on behalf of the injured employees. Assisted injured

employees with completing various DWC forms. Submitted Internal Violation Referrals in a timely matter to DWCCR.

Submitted Dispute Referrals to OIEC on behalf of the injured employees ; which are necessary whenever the

Insurance Carrier is denying any part of their claim. Submitted IRO requests to dispute pre-authorazation

requests being denied by the Insurance Carrier on behalf of the injured employee. Assisted with the front desk as

needed when translating or in the absence of the front desk clerk. Assisted with team projects to meet goals and

deadlines. Mailed and faxed DWC forms and/or documents to the requestors immediately. Followed rules and

regulations set by the Texas Department of Insurance. Provided professional and courteous assistance to clients

at all times.

Dec 01, 2007 - Aug 20, 2009 Office of The Attorney General - Amarillo, Texas

Child Support Tech II

Entered and processed child support applications within the 20-day time frame, processed applications for DHS,

UIFSA, and Foster Care referrals within the 20-day time frame, scheduled referrals and cases for CSRPnegotiation

of an order between the parties, requested court orders and out of state orders, transferred cases and

referrals as needed, assisted clients with their concerns/inquiries, followed-up on DHS referrals, searched and

tracked down parents or care takers whom couldn't be located utilizing a private software registered to Office of

the Attorney General, worked morning mail on a daily basis, assisted with ensuring the office met the state

performance measures, interpreted for Spanish speaking only clients for the attorneys during the negotiation

process, assisted with the front desk as needed, and maintained confidentiality of case information at all times.

Provided professional and courteous services to all the clients.

Aug 18, 2006 - Sep 07, 2007 Financial Payments/Herring Bank - Amarillo, Texas

Customer Service Representative

Assisted customers with their card issues/concerns such as: providing them with their current balance, detailed

information regarding transactions that have occurred such as debits, credits, payroll deposits, etc. Informed the

customers how merchandisers can place a hold on their account, especially Hotels/Motels and whenever

selecting credit when paying at the pump for fuel. Activating their debit cards, resetting their pin numbers, and

resolving declined transactions. Assisted customers with transferring money to other parts of the country by using

MoneyGram. Updating general information such as addresses and telephone numbers for customers. Assisted

with the Payroll Card presentation for the Spanish speaking only employees at the Panhandle Laundry.

Presented the Financial Literacy classes to the Excel employees. Assisted with the layout of the Training Manual

to be used in the call center. Assisted with the training of the new hires. Translated forms from English into

Spanish. Assisted with various community events involving Herring Bank/Financial Payments.

Dec 01, 2005 - Aug 04, 2006 Panhandle WorkSource - Amarillo, Texas

Workforce Development Specialist I

Assisted job seekers in developing quality WorkInTexas applications for employment by securing and recording

information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors

relevant to proper selection for referral to suitable job openings. Performed counseling and/or case management

of applicants who present unusual placement and/or job adjustment challenges, especially during periods of

unemployment, stressed economic conditions. Interviewed clients and assisted them with the preparation of their

resumes. Fully explored the client's career development opportunities and possible training needed. Provided

them with information regarding assistance programs like: Temporary Assistance to Needy Families (TANF),

Workforce Investments Act (WIA), Project RIO, and Job Corps. Completed WorkInTexas applications ensuring

completeness and quality. Provided technical assistance to job seekers in using WIT to obtain optimum results.

Assisted employers in establishing WIT accounts and interviewed employers to obtain job posting requirements.

Maintained contact with employers to maintain working relationships and to take job orders, amend job posting

information, and update tax information on WIT posting as needed. Assisted with the Panhandle WorkSource job

fairs. Assisted the Palo Duro High School freshmen students with their Resume and Interview course by

conducting individual interviews and grading their resumes. Conducted typing tests for job seekers requested by

employers. Maintained confidential information at all times. Translated presentations given to train job seekers

for job interviews from English into Spanish.

Page 2 ARCHULETA, CLAUDIA C

Work History - Continued

Nov 10, 2005 - Jun 10, 2006 Amarillo College Community Link - Amarillo, Texas

Instructor

Prepared students for their United States Citizenship test by teaching them basic knowledge of the United States

history and government. Assisted them with their English reading, writing, and speaking skills. Assisted them by

conducting group activities, daily quizzes, and role play. Prepared them for the United States Citizenship

Interview by practicing individual introductions, mannerism, and overall appearance. Kept track of the attendance

records and enrollment forms. Prepared an outline of the agenda for the class. Prepared material to be used by

researching on the Internet. Made copies of the material to be used in the classroom. Conducted part of the class

by using a projector and the Internet.

Jun 26, 2004 - Sep 08, 2005 Law Office of Thomas W. Kendrick - Amarillo, Texas

Immigrant Assistant

Assisted the law firm with starting their immigration business by providing complimentary consultations held at La

Fuente de Vida Church ministered by pastor Fredy Pavez. Assisted the attorney and paralegal by translating

conversations and office consultations from Spanish to English. Assisted with completing various immigration

forms to submit for clients to obtain permanent residency card or renew them, obtain work permits or renew them,

obtain US Citizenship or petition for other relatives, and to apply for TPS (Temporary Protective Services).

Translated legal documents from English to Spanish and Spanish to English such as birth, marriage, divorce, and

death certificates. Assisted with the advertising buying decisions and with the layout of the radio, television, and

newspaper ads. Providing training to the new hires.

Jun 22, 2001 - Mar 08, 2004 Rodriguez Communications, Inc. - Amarillo, Texas

Sales Executive

Generated radio sales in advertising for the only Spanish broadcasting company in Amarillo, TX that consisted of

five radio stations (four Spanish & 1 English). Prepared proposals & presentations for the advertisers by

researching the individual business and comparing it to their competitors. Demonstrated the need for advertising

on the radio by providing proof of ratings compared to other local radio stations and all other form of advertising

media such as the Amarillo newspaper, Thrifty Nickel, Internet, etc. Assisted with community events to promote

the radio stations reach to the audience/radio listeners and live radio broadcasts to promote local businesses at

no charge for promotional success. Won the scholarship in 2001 from the Radio Advertising Bureau in Dallas,

Texas. Was awarded Top Sales Person in 2002 and 2003. Sold over $108,000.00 in radio advertising in 2002

and over $240,000.00 in 2003. Negotiated with advertisers, agencies, and local business owners. Met individual

monthly sales goal and team goal. Translated radio ads and prepared some of the radio ads for the businesses

whom requested it. Recorded some of the radio spots aired and proof read some of the ads being aired before

being approved.

Mar 04, 2000 - Apr 01, 2001 Castro County Extension Office - Dimmitt, Texas

Castro County Extension Office Clerk

Assisted five full-time county agents with their monthly reports and activities. Assisted with the preparation of the

monthly 4-H Newsletter, newspaper articles, and flyers. Assisted with various community events for the county

by setting up booths for the Castro County Fair and Budget Management classes provided free at no cost.

Assisted with the 4-H meetings by handing out packets and supplies needed to complete projects. Covered the

front desk, greeted incoming clients, provided them with requested material, made copies of documents, faxed

requested material, and kept all Castro County HCE material up to date.

Mar 10, 1996 - Apr 10, 1999 Wolflin Chiropractic - Amarillo, Texas

Office Manager

Managed the overall operation of the chiropractic office by: Ensuring that patients were being attended to

immediately, the therapist had the stations completely setup and sanitized, the patient information forms were

available in English & Spanish, and assisted with filling in whenever needed for the therapist and front desk clerk.

Assisted the doctor with the hiring and interview process of prospective employees. Provided training to the new

hires by explaining the office procedures, goals, and expectations to meet the patient's needs. Completed the

payroll to submit for issuance of payroll checks. Assisted with the preparation of radio, television, and newspaper

ads. Performed medical billing (CPT Coding), contacted providers, insurance adjustors for Workers'

Compensation claims, and patients in attempt to collect on past due accounts, verified insurance coverage,

prepared the initial doctor's reports, and assisted with the scheduling of the patients. Interpreted conversatons

and translated medical forms from English to Spanish.

Sep 29, 1993 - Mar 06, 1996 Hackler Financial Services - Amarillo, Texas

Secretary

Assisted with the general operation of a life insurance company that consisted of five agents, but I mainly

assisted Jon Hackler owner/supervisor of the company. Assisted with the scheduling of current/prospective

clients for Jon Hackler, answered the multi-line telephone system for the office, forwarded incoming calls to the

appropriate agent, filed insurance policies and personal documents for Jon Hackler, made copies of requested

material for clients, prepared general correspondence letters, and accompanied Jon Hackler on Spanishspeaking

only sales appointments. Translated telephone conversations from Spanish to English for the agents

when needed.

Page 3 ARCHULETA, CLAUDIA C

Education

Sep 1993 - May 1996 Amarillo College - Amarillo, Texas

Education Level: 2 years college, technical or vocational school

Major: Medical Secretary

Minor: Office Technology

Total Hours: 54.0

Graduated: No

Dimmitt High School - Dimmitt, Texas

Education Level: High School Diploma/GED

Graduated: Yes

Computer Skills

Typing Speed: 60 Words Per Minute

Data Entry Terminal (PDT, Mainframe Terminal, etc)

EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills: C/SINTRA/TX/MAINFRAME, DHS SAVERR, WorkInTexas/TWIST/TX/MAINFRAME, LawLogix, MediSoft,

Meridian, InstaCard, MoneyGram, OAG Entire, I-Docket Court Center, ACCURINT, BVS Bureau of Vital Statistics,

TWC Texas Workforce Commission, and FileMakerPro.

Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

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