Business Magnagement Profesional

Ana Maria Harriman

*** ******’s Run Goodlettsville, TN 37072 ***********@*****.*** 615-***-****

Experienced Business Management Professional

Business Operations/Customer Service/ Finance Management / Sales and Marketing

Educated and Experienced Business Management Professional with a track record of driving innovative marketing and business development efforts in a retail and services setting. Ability to identify deficiencies and implement process improvements resulting in higher productivity, increased levels of customer satisfaction. Seeking to integrate business savvy and education into a challenging management position with a progressive organization that values leadership, entrepreneurial spirit, and the ability to drive business goals.

Key Skills Summary

Business Analysis and Process Improvement

Effectively Achieve Goals

Excellent Communication Skills

Fiscal Management/Budget/P&L

Lead by Example

Manage Multiple Projects

Mentor and Motivate Others

Time Management and Scheduling

Bilingual - English and Spanish

Technical/Computer Savvy

Professional History

HR Block, (2010 to 2011) –Tax Associate

Palmira Products LLC, (1999 to 2010) - Manager

Responsible for daily business operations for a retail organization; manage all marketing and advertising campaigns to grow the business and increase consumer awareness.

Deliver excellent customer service and gain referral and repeat business; analyze client’s need and make product recommendations. Expanded new Customer base from 0 to 1300 per year while maintaining 100% Customer retention.

Maintain complete accountability for all financial and budget management, process payments, reconcile bank statements and manage purchasing and inventory.

Manage sales, produced 240% sales growth over 11 years while increasing profitability 30% over same period.

In 2001 the Tennessean recognized me for developing a very successful business.

Servimex Inc, (1997 to 1999) – Account Manager

Manage sales, marketing and customer service initiatives for an International Wire Transfer Company.

Drive profitable business grown in states like GA, AL, TN, FL, KY, VA, WV, NC, and SC for 85 accounts.

Delivery a deep customer relationship whit every Account include International Accounts in Countries like Mexico, Guatemala, Colombia.

Achieved 100 % grew business by successfully identifying and creating effective solutions to satisfy new customer needs.

Education/Computer Skills

Autonoma De Occidente University, Cali, Colombia. S.A - Industrial Engineer Studies

Centro Colombiano De Estudios Profesionales, Cali, Colombia. S.A - -Business Administrations Studies

Word for Windows, Windows XP, Excel, PowerPoint, Outlook, Publisher, Access, Quick Book, Photoshop, Illustrator, Adobe In Design.

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