Customer Service Management

RESUME

VELLASSERI RAMAKRISHNAN

No.***, *th B Main, 6th B Cross, OMBR Layout, Bangalore 560043.

Email:**********************@*****.** Phone: 918*-********/Cell +919*********

Position Applied

Director of Strategic Sourcing • Director of Purchasing • Director of Procurement

Senior purchasing professional with 37 years’ procurement expertise in:

Strategic Sourcing, Contract Negotiation, Financial Analysis, Project Management,

Strategic Planning, Leadership, Contract Law, and Process Improvement.

Consistently delivering cost savings greater than 10% of purchased values.

Certified Fellow Practitioner in Materials Management • Qualified Purchasing Manager

HIGHLIGHT OF ACCOMPLISHMENTS

Leadership: Continuously achieved Cost Reduction (10% of total budget) in

Expenses at critical time of industry downturn.

Strategic Planning: Decreased costs by integrating technical and financial plans

in to strategic sourcing plan,

Contract Negotiations: Significant savings annually through advanced contract negotiations.

Problem Solving: Reduced expenses and increased internal customer service index with

overhaul of corporate travel program.

Organizational/Staff Development: Built cost efficient procurement team from start up.

Recruited and developed (management and staff level) in Purchase and Stores.

Process Improvement: Led Oracle Financials procurement system implementation integrating

cross-functional financial systems. Achieved fast track implementation. Improved

reporting and increased operational efficiency.

Key Achievements

Plant Operations Lean and Word Class, Strategic Materials Management, Strict Compliance of Policies Procedures, Production based Planning and Procurement, Quality Vendors Selection and Management, Leadership Qualities and People Management, Vendor Quality Audits and Green Channel Suppliers, Routing and Scheduling of Raw Materials, Stores Management Zero non-moving and excess stocks, 5S total implementation, World Class and Lean Manufacturing, Business Excellence to Next Level.

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VELLASSERI RAMAKRISHNAN

EMPLOYMENT SUMMARY

Saint Gobain India (Grindwell Norton Limited, Bangalore) – Head of Materials Function in charge of FOUR Business Units. 1st May 1979 to 30th April 2010.

Developed and executed strategic sourcing plans for all Raw Materials, Capital Goods, Engineering items, Packaging, Spares, Canteen related.

Annual purchase value INR 1200 Million ($30M) and 600 employees. Worked with senior management to create and implement cost-savings initiatives and business practices aligned with business objectives. Directed and supervised corporate purchasing group of 10 (purchasing managers and purchasing agents).

• Negotiated major contracts for major materials including Petroleum Products and achieved reduced prices, discounts, volume rebates.

o Saved INR100 Lacs annually on Procurement Spend.

• Reduced inventories by implementing automated online procurement system. Created performance measurement system achieving consistent 100% goal attainment.

Implemented Vendor Quality Systems, Improved Payment to Suppliers, Kanban and Milk Van System in Stores.

Alfred Herbert India Limited, Bangalore

1st April 1973 to 30th April 1979

Worked as Stenographer and Procurement Coordinator.

Government of India (Kerala) Revenue Department

15th January 1971 to 15th January 1972

Worked as Typist and Office Administrator in the Office of Special Tahsildar, Land Acquisition for National Highways.

EDUCATION

St Joseph’s College of Business Administration, Bangalore. First Class Diploma in Materials Management.

Government Technical Education – English Typewriting and Shorthand

Government High School – Higher Secondary School Examination

Distinction/Awards

Certificate in Materials Management from National Institute of Industrial Engineering. in1997

Certificate in ISO Internal Quality Audit from Essae Chandran Instritue in 1998

Certificate in Managing Materials Effectively from Confederation of Indian Industry in 1998

Certificate in ISO-14001 Environmental Management System from Confederation of Indian Industry in 2005

Green Belt, Certifiate in Six Sigma Projects - Supplier Quality Ratings from Saint-Gobain in 2005

Certificate in Strong Commitment to Excel from Saint-Gobain in 2007

Certifiate in Six Sigma Projects - Cost Reduction in 2004

Certificate in ISO14001 & OHSAS 18001 from Namagiri Associates in 2007.

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