HR Professional
Resume:
Michelle Glennon
Plymouth, MA 02360
***********@****.***
SUMMARY OF QUALIFICATIONS
• Strong initiative in decision-making and assumption of responsibilities
• Self-motivated; able to set effective priorities to achieve immediate and long-term goals, ensure smooth work-flow and meet operational deadlines
• Strong interpersonal and communications skills, having dealt with a diversity of professionals, clients and staff members.
• HRIS experience: SAP, Brass Ring, PeopleSoft, Labor Scheduling System, and Genesis
• Certificates: AIRS, Certified Internet Recruiter, AIRS, Certified Diversity Recruiter, HR Management
EDUCATION
University of Phoenix, Online
Graduate Certificate: Human Resources Management, 02/2010
Suffolk University, Boston, MA
B.S. Sociology, 05/1997
PROFESSIONAL EXPERIENCE
Lowe’s Home Improvement, Pembroke, MA
Human Resource Manager, 10/09-03/2010
• Responsible for cultivating a positive work culture in the organization, motivate employees, streamline the recruitment process and provide employee training. More specifically duties include administration/record keeping, communications, recruitment/hiring, employee relations, training and development, and succession planning
• Responsible for resource hunting and recruitment. Duties consist of job posting, hiring, conducting recruitment exams and interviewing. Other functions are to create and maintain professional relations with the educational institutions and recruitment sources and agencies.
• Partner with business leaders to plan and execute leadership development strategies
• Responsible for assuring all employee and company records are completed accurately and timely and maintained according to company, federal, and state regulations
• Facilitate/Attend daily meeting with store staff/manager as well as weekly store meeting with store management to review status of HR related issues
• Create and edit schedule to support forecasted payroll plan and post for staff 10 days prior to start of schedule
• Lead store participation in community programs such as United Way and Lowe’s Hero’s
• Distribute company announcements/information to employees through daily staff meeting or store communication board.
• Handle all aspects of employee relations from employee grievances to employee reviews including but not limited to the following; investigate complaints and disputes in a fair and timely manner. Act as store expert resource to store management when dealing with difficult or sensitive employee issues. Counsel/guide leaders through complex employee relations issues. Partner with managers to establish consistent practices, training, and other steps that increase morale and decreases employee grievances. Administer disciplinary action or termination as necessary. Following a corrective action ensure appropriate documentation is completed accurately and stored in employee files. Ensure employee performance is reviewed both timely and accurately to ensure a trained and motivated staff. Create innovative ways to recognize outstanding performance of staff
• Track employees on Workers Compensation or Unemployment to assure paperwork is being completed accurately and timely to assure the program is running effectively. Retain and maintain all payroll records according to company, state, and federal regulations
• Computer software/systems: PeopleSoft (HRIS System), Genesis (security profile), and Labor Scheduling System (staff schedule)
Comcast, Taunton, MA
Regional Recruiter, 08/07-02/09
• Confer with senior leadership to identify personnel needs, workforce planning strategies, and search assignments
• Develop and maintain strong working relationships with Comcast leaders, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility
• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements. Prescreen applicants.
• Manages the scheduling and logistics of all interviews between candidates and hiring managers.
• Extends offers of employment to selected candidates under the direction of the hiring managers and within the guidelines of Comcast compensation policy
• Manages the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting
• Maintain accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required
• Leverage online recruiting resources to identify and recruit the very best candidates
• Create and foster relationships with colleges and diverse professional organizations to attract and recruit alumni and diversity candidates
All Seasons Services, Canton, MA
Corporate Recruiter, 10/06-05/07
• Confer with senior leadership to identify personnel needs, workforce planning strategies, and search assignments
• Write complete and detailed search assignments, ensuring an understanding of job duties responsibilities and business requirements
• Develop and maintain strong working relationships with All Season Services leaders, community organizations, and other team members to create a partnership that yields success, predictable results and credibility
• Leverage online recruiting resources to identify and recruit the very best candidates
• Create and foster relationships with colleges and diverse professional organizations to attract and recruit alumni and diversity candidates
• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
• Create and present prescreening questions to hiring managers for collaboration and approval
• Prescreen candidates. Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
• Performs detailed reference checking and/or reference analysis on selected candidates and reviews results with hiring managers
• Extends offers of employment to selected candidates under the direction of the hiring managers and within the guidelines of All Seasons Services compensation policy
• Manages the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting
• Maintain accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required
• Participates in the development of ongoing creative and cost-effective sourcing strategies
• Develops an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate
Pro Staff onsite @ Boston Scientific, Quincy, MA
Client Operations Manager/HR Generalist, 02/06-10/06
Worked onsite for Pro Staff with in the HR department of Boston Scientific performing the following HR functions:
• Conducted analyses to determine staffing numbers, skills and needs to meet the organization’s objectives
• Analyzed the skills and qualities required for each particular job and develop job descriptions and duty statements
• Advertised staff vacancies, assessed applications, interviewed applicants, gave selection tests, prepared reports and made recommendations to management about staff appointments
• Maintained the personal records of employees on matters such as wages, leaves and training, and prepared associated management reports
• Used a number of management information systems to record, maintain, plan and manage the organization’s human resources
• Provided advice and information to management and employees on personnel policies and procedures
• Advised employees on work matters, career development, personal problems and industrial matters, and organize employee services such as social activities
CoWorx Staffing Staffing/Pomerantz Staffing Services, Providence, RI-04/98-02/06
Operations Manager, 04/02-02/06
• Integral member of the management team involved in goal planning, forecasting, staff evaluation, and problem solving
• Assisted with procedure writing, work flow analysis and special projects
• HR transactions relating to new hires, promotions, terminations, and performance reviews
• Lead and provided guidance to staff members; Assured offices are providing top-notch service by providing qualified employees for placement
• Traveled throughout U.S. to assist in the operations start up of new on-site clients; duties including but not limited to: site evaluation, equipment set up including time and attendance set up, development of site-specific policy and procedures and new staff development
Field Trainer, 04/00 -04/02
• Developed training curriculum, aids, and materials to instruct staff in division operations, corporate policy and procedure, and to maintain on-going personnel development.
• Traveled throughout the U.S. to train internal new hires. Training entailed: recruitment, interviewing, company policy and procedures, and knowledge of our internal database system
Recruiter, 04/98-04/00
• Worked directly with clients relating to all staffing needs, including identifying and hiring applicable talent. This entailed recruitment, interviewing, performing skill evaluations, and background checks
• Account maintenance: maintained employee/client relations, client visits to assure quality, payroll, and general customer service
• Development of recruitment sources and practices
• Unemployment cost control
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