Service Training

**** **** ******

Suitland, Maryland ***** 301-***-****

Wanda M. Francis

Objective; Seeking employment with agency/company in need of persons with special investigative skills and/or administrative functions

HIGHLIGHTS: Extensive investigative experience; supervisory and managerial skills; excellent public relations and customer-service skills; committed; dependable; well-organized; a team player; ability to work independently. Secret Clearance (Expired)

EDUCATION: 09/1969 - 06/1972 St. Patrick’s Academy, Washington, D.C.

05/1975 – 09/1975 Metropolitan Police Academy

09/1975 – 06/1999 Intra-departmental Training (Investigative writing; motor vehicle accident investigation; first-line supervisory; FBI management training; customer-service satisfaction; youth activity training; experience officer course; drug enforcement)

PROFESSIONAL EXPERIENCE:

2003 – Present Shift Commander, Howard University Campus Police, Hospital Division

2002 – 2003 Background Investigator , Omnisec International Investigations

1975 – 1999 Lieutenant, D.C. Metropolitan Police Department

Positions Include: Station Operations Commander

Support Commander

Shift Commander, Sectors I & II

Administrative Lieutenant, Youth and Family Services Division

Commander School Program Section, Youth/Family Services

EMPLOYMENT HISTORY (Detailed)

Shift Commander

• Responsible for overall security of hospital

• Scheduling personnel to ensure adequate manpower

• Conducted criminal/administrative investigations relevant to incidents involving security personnel

• Was in constant contact with the public

Background Investigator

• Conducted background Investigations for Governmental Agencies relative to candidates seeking employment requiring access to sensitive or classified information. (Clearance Expired)

Lieutenant

Station Operations Commander – (Primary responsibility for ensuring efficient 24-hour station operations. With full knowledge of General and Special Orders pertaining to station operations and Departmental policies and procedural protocols) Specifics include but are not limited to:

• Made determinations and findings relative to the validity of citizens’ complaints

• Timely processing and maintenance of prisoners

• Investigative reports pertaining to violations of station operations with recommendations of appropriate disciplinary action

• Handled all duties as assigned by Commanding Officer

• Administrative oversight for thirty-eight subordinates

• Reported directly to the Commanding Officer

• Worked independently under moderate supervision

Support Commander:

• Supervision of Detectives/Investigators

• Reviewed and approved all search and arrest warrants

• Ensured all part-one offenses, i.e. robberies, were diligently investigated

• Reviewed all investigative reports and ensured follow-up reports were prepared in a timely fashion

• Handled all disciplinary investigations relative to immediate staff

• Scheduling of personnel to ensure adequate coverage

• Worked independently with moderate supervision

Shift Commander, Sectors I & II

• Maintained managerial oversight for a broad range of activities ranging in complexity from investigative reports to conducting community meetings

• Responsible for ensuring compliance with established policy and procedures

• Prepared investigative reports relative to grievances, administrative and criminal misconduct

• Scheduling of personnel to ensure adequate coverage

• Periodically served as Watch Commander with responsibility for the overall operations of the district for that particular tour of duty

Administrative Lieutenant, Youth and Family Services Division

• Managed overall operations for the Division

• Handled incoming and outgoing verbal and written inquires

• Reviewed all investigative reports and correspondence prior to submission to the Deputy Chief

• Served on Use of Service Weapon Review Board determining if use was within Departmental Guidelines

• Conducted administrative and criminal investigations involving civilians and subordinates under my command

Commander School Program Section, Youth and Family Services Division

• Coordinator for DARE, GREAT and Officer Friendly Program

• Arranged a variety of Community Events to promote public awareness

• Developed School Program Manual

• Assisted with the conceptualization of the Juvenile Curfew Law

• Implementation and Operations of the Center for Suspended Students

• Prepared investigative reports with recommendations for disciplinary action

AWARDS/ACKNOWLEGEMENTS/CERTIFICATES/ACHIEVEMENS

Achievements: Prepared/conducted training course for youth services officers

Developed school program manual

Conducted community events, i.e., Project Harvest

Developed strategic plan for effective and timely service of court notifications, reducing

no-shows by 30%

Acknowledgements: Consistently ranked in the top 10% rating relative to job performance

Certifications: Noteworthy performance of duty

Outstanding Performance of Duty

Numerous letters of Appreciation

Numerous letters of Accommodations

Commendable Performance of Duty

REFERENCES: Upon Request

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