Customer Service/ Clerical Resume
Resume:
Jessica Echevarria
*** ***** ***, *********, ** 07208
**********.*******@*****.***
Objective
To obtain a clerical/customer service position where skills and experience will be utilized to benefit the company and provide an opportunity for growth.
Professional Accomplishments
Customer Service
§ Accurately answered questions regarding contracts and loans
§ Collected payment over phone via checks and credit cards
§ Made lodging reservations for accommodations
§ Carefully directed callers to access company’s and related websites
§ Proficiently handled collection calls
§ Courteously resolved customers’ difficult issues
Administrative Assistant
§ Organized and maintained office documents for easy access
§ Faxed, and copied documents
§ Answered phones and took messages for co-workers
§ Prepared employees schedules and followed through with any required changes
§ Utilized MS Excel and MS Access to create databases
§ Created and printed employee ID badges
§ Produced memos using MS Word software and distributed them to appropriate personnel
Data Entry
§ Encoded checks
§ Entered check information into computer system such as legal amount, check number, payee and payer information
§ Re-associated paperwork with check images
Employment History
07/2006 to 02/2008
Club Counselor
Hilton Grand Vacation Company, Orlando, Florida
08/2004 to 05/2005
Administrative Assistant
FEMA Disaster Center, Orlando, Florida
03/2004 to 07/2004
Collections/ Customer Service Representative
Tempus Resorts, Orlando, Florida
07/2003 to 02/2004
Data Entry Clerk
Wachovia Bank, Orlando, Florida
Education
06/2001
High School Diploma
Warren Harding High School, Bridgeport, Connecticut
References
References are available on request.
Contact this candidate