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Customer Service/ Clerical Resume

Elizabeth, NJ, 07208
September 08, 2008

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Jessica Echevarria

*** ***** ***, *********, ** 07208



To obtain a clerical/customer service position where skills and experience will be utilized to benefit the company and provide an opportunity for growth.

Professional Accomplishments

Customer Service

§ Accurately answered questions regarding contracts and loans

§ Collected payment over phone via checks and credit cards

§ Made lodging reservations for accommodations

§ Carefully directed callers to access company’s and related websites

§ Proficiently handled collection calls

§ Courteously resolved customers’ difficult issues

Administrative Assistant

§ Organized and maintained office documents for easy access

§ Faxed, and copied documents

§ Answered phones and took messages for co-workers

§ Prepared employees schedules and followed through with any required changes

§ Utilized MS Excel and MS Access to create databases

§ Created and printed employee ID badges

§ Produced memos using MS Word software and distributed them to appropriate personnel

Data Entry

§ Encoded checks

§ Entered check information into computer system such as legal amount, check number, payee and payer information

§ Re-associated paperwork with check images

Employment History

07/2006 to 02/2008

Club Counselor

Hilton Grand Vacation Company, Orlando, Florida

08/2004 to 05/2005

Administrative Assistant

FEMA Disaster Center, Orlando, Florida

03/2004 to 07/2004

Collections/ Customer Service Representative

Tempus Resorts, Orlando, Florida

07/2003 to 02/2004

Data Entry Clerk

Wachovia Bank, Orlando, Florida



High School Diploma

Warren Harding High School, Bridgeport, Connecticut


References are available on request.

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