Customer Service Insurance Agent

PHYLLIS JAQUAY

*** **** ****, *******, ***** ****4

Cell 713-***-****

Email: ********@*****.***

Personal Objective/Summary: My objective is to be gainfully employed in a position that I can utilize my experience and continue to learn in order to advance my career. I am highly motivated and work well as a team player or independently. I enjoy challenges. One of my best attributes is that I am a quick learner.

Summary of Qualifications:

• Proficient in Microsoft Applications which include Word, Excel, Visio, Power Point, Access, Outlook; also applications such as Adobe Acrobat, Lotus Notes and SAP.

• Capable of using and maintaining office equipment in addition to some minor repairs.

• Knowledge of SAP, invoicing, expense reporting and remediating over charges / late fees.

• Versatile communication skills include intra-site and off-site (overseas); in addition to communicating and maintaining relations with carriers, vendors, customers while supporting customer service and accounting.

• Manage time well while maintaining building maintenance and supplies. Provide office infrastructure while reducing costs.

Professional Experience:

Plant Services Supervisor (Sage V Foods, Freeport, TX) – 2010 to Present

• 50% of normal workweek is spent on maintaining all needed QA tests, recordkeeping, shipping documents, HACCP, and customer complaints (Corrective Action Reports).

• 40% of normal workweek is spent on Human Resources and Safety (including Workers’ Compensation) functions. Perform all annual training onsite and maintain OSHA required records.

• 10% of normal workweek is spent assisting other team members in Logistics and Production as needed.

Executive Administrative Assistant/Quality Coordinator (INEOS Oxide, Freeport, TX) - 2007 to 2010

• Perform administrative and office support activities for multiple superviors, which include fielding calls, receiving and directing visitors, word processing, filing, and faxing.

• Work directly with carriers to determine corrective actions for carrier-related non-conformances. Contact for plant manufacturing, loading, customer service, accounting, and logistics departments for issue resolution.

• Primary contact for local site accounting; implemented saving programs which saved thousands in fixed asset expenditures.

• Member of Product Council – Input and analyze data for problem resolution for Sales, Site Logistics, Supply Chains, Manufacturing, IT and Technical Services.

• Create and update North American Free Trade Agreement (NAFTA) Certificates of Origin for customers.

• Direct the efforts of building maintenance, which includes cleaning service, landscape personnel, and pest control. Responsible for all building/office supplies including paper goods, office equipment including safety equipment.

Insurance Agent (American Income Life, Houston, TX) - 2005 to 2007

• Licensed Independent Insurance Agent for Life and Health – Managing Agent

• Contacted and provided Union members their life insurance supplements

Special Education Aide (Williams Elementary School, Katy, TX) - 2000 to 2005

• Worked with special needs children and their parents as a helping teacher.

• Worked hand-in-hand with Asperger, Autistic, and behavioral children teaching academics and life skills.

Education:

• University of Connecticut – Stamford, CT (Business Management and Accounting)

• West Hill High School– Stamford, CT (Graduated)

Certifications:

• Educational Aide State Board for Educator Certification

• Notary Public in the State of Texas

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