Sales Customer Service
Resume:
DANA L MINIES
Dallas, Texas 75243
***********@*****.***
Dynamic and result-oriented professional, with an extensive entrepreneurial and successful track record in operations, retail, and sales management. Consistently meets and exceeds corporate goals, while also training and mentoring staff to improve customer satisfaction. Areas of expertise include:
Business Development through persistence
Team Building/Leadership
Revenue Growth
Persuasion, negotiation and conflict resolutions
Building, revitalizing and optimizing organizational infrastructures
Quality Assurance
Professional Management Qualifications
General Management / Operational Management
Customer Service & Satisfaction
Strategic Business Planning & Development
Personnel Training & Development
Revenue / Market Growth & Profit Improvement
Budget, Accounting & Finance
Product, Performance & Market Optimization
Logistics & Supply Chain Management
Strategic Marketing & New Business Development
Value-Added Products & Customer Relations
Professional Experience
Dallas Dodge, Dallas, TX 2008 - present
Internet Sales Director
Successfully create and organize all sales activities for the Internet Sales Department. Maximize sales by recruiting, hiring and developing an outstanding sales force. Cultivate instant rapport, build, and maintain key client relationship to increase sales. Work with General Manager to develop sales strategies and set challenging goals to ensure peak performance for team. Train and mentor sales associates how utilize a client-centric approach to access client needs; demonstrating how product’s features, functions and benefits meet needs. Partner with Financial Services to develop and coordinate best practices for the most efficient and effective sales approach. Remain abreast of cutting –edge and emerging industry trends.
Increased sales from 27% to 54% of overall company revenue, by assisting internet car sales associates in closing sales as needed.
Showcase Chevrolet, Dallas, TX 2004 - 2008
Automotive Sales Manager
Matched clients to the best products to make sure that their vehicular purchases were properly protected.
Coordinated dealer to dealer trades and controlled inventory. Secured loans and non-traditional financing for customers. Successfully sold new and pre-owned cars by providing excellent customer service. Ensured maximum profitability in each transaction by up-selling finance products.
Negotiated lower interest rates with banks and lending institutions
Increased sales by 37% within one year
Maximized profits for the dealership by expertly structuring and restructuring finance deals.
Prestige Ford, Garland, TX 2002 – 2004
Internet Sales Manager
Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing.
Maintained a comprehensive knowledge of pricing and specifications of competitive vehicles to provide client with informative comparisons. Followed up with prospects, utilized various methods of communication. Established and sustained consultative relationship with each client.
Earned role expansion to encompass new car sales after exceeding rigorous automobile sales objectives
Pedison USA, Dallas, TX 2000-2002
General Manager/Owner
Owned and managed business, which merchandised designer women and men apparel and shoes. Handled all aspects of business, including customer service, sales, purchasing, accounting, human resources, marketing and training. Coordinated with seamstresses and tailors for fittings; attended clinics and set up trunk shows for incoming fashion lines. Planned and scheduled private appointments with high-end customers.
Developed highly effective marketing campaign.
Grossed over 369 thousand in sales in first fourteen months.
Trained and developed 3 sales representatives.
Managed inventory worth 500 hundred thousand.
Technical Skills
Microsoft Excel, Access, Word, Powerpoint, Outlook, Quickbooks, (SEM) Search Engine Marketing and (SEO) Search Engine Optimization.
Education
Elkhart Memorial High School, Elkhart, Indiana 1989
Contact this candidate