Customer Service Technician

M I C H E L L E D . Q U I N T E R O M I L L A N

*** **** ****** *.*. • Washington, D.C. 20002 • 801-***-**** • **********@***.**.***

RESTAURANT EXPERIENCE

Romano’s Macaroni Grill, Murray, UT Oct. 1999 – Dec. 2004

• worked as a bilingual expediter and facilitated primary communication between serving staff and kitchen staff

• worked as a server and was part of the server development and training team

The Stuft Noodle, Salt Lake City, UT Aug. 1996 – Aug. 1999

• initially worked as a busser and hostess (due to my age); quickly became part of the server staff

CUSTOMER SERVICE EXPERIENCE

The Home Depot, Denver, CO Aug. 2007 – Apr. 2008

• worked as a bilingual Associate in the Paint Department

The Home Depot, Salt Lake City, UT May 2007 – Aug. 2007

• worked as a bilingual Associate in the Flooring and Blinds Department

Marriott Hotel, Marriott Rewards, Salt Lake City, UT May 2007 – Aug. 2007

• worked at a call center and facilitated the provision of Marriott rewards for frequent/loyal customers

OTHER WORK EXPERIENCE

Legal Language Services, Denver, CO Aug. 2009 – Dec. 2011

• served as a Spanish language interpreter for the U.S. Department of Housing and Urban Development

Enviro Grain Flooring, Denver, CO Sept. 2008 – Dec. 2011

• served as a general administrator of hardwood flooring business and facilitated all communication with customers

Peace Corps Volunteer, Chimaltenango, Guatemala, Central America Jan. 2005 – Apr. 2007

• served as an Appropriate Technologies for Family Health Technician in a rural, indigenous community

LANGUAGES

• Proficient in reading, writing and speaking Spanish & English

• Basic skills in reading, writing and speaking Portuguese

EDUCATION

Sturm College of Law, University of Denver, Denver, CO Aug. 2009 – present

• Juris Doctor Expected May 2012

Josef Korbel School of International Studies, University of Denver, Denver, CO Sept. 2007 – June 2009

• Master of Arts in International Human Rights

University of Utah, Salt Lake City, UT Aug. 2000 – Dec. 2004

• Bachelor of Arts in Spanish; Bachelor of Science in Architecture

Current Availability

• Evenings: Tuesday, Thursday, Friday, Saturday and Sunday

• Days: Saturday and Sunday

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