Customer Service Representative/ Researcher

Michael F. Hano

** ****** ****. ********, ** ****3

Phone: 908-***-****

E-mail: o9b4lc@r.postjobfree.com

Objective

To be the most effective researcher and administrator that I can be. To take the opportunity of acquiring and assessing information, and categorically put them in their proper place to understand the situation at hand.

Experience

Pep Boys

Supervisor: Joseph Mudrak 732-***-**** 11/2003- present

Title: Automotive Service Advisor. Primary role is associations with public preparing estimates to be legal contracts as well advise customers in automotive repair decisions along with maintaining administrative paperwork related to customers of retail and fleet accounts. Experience included Asst. Service Manager and parts Representative.

Rutgers University Oral History Archives 5/2011- 7/2011

Supervisor: Shaun Illingworth (732)- 932-8190

Title: Intern Archiving Assistant. Primary role was to edit tracks of audio interviews for the archive. Also the job entailed that I participate in interviews in regard to research made about their past.

New Brunswick Youth Services 10/2009- 5/2010

Supervisor: Ivan Idiorno

Title: After School Assistant. Job entailed working with children from first to fifth grade in extracurricular activities and school studies.

Home Depot

Supervisor: Chris Von Dolan 5/2002- 9/2003

Title: Customer Service Representative. Assisted customers with questions and needs related to Hardware.

Mac Tools

Supervisor: Ken Roberts 8/2001- 4/2002

Title: Tool Sales Representative. Assisted technicians in the motor vehicle field with tool purchases, repairs, and warranty concerns.

Education

Rutgers University 9/2009- 5/2012

Received Bachelor of the Arts in the fields of History (Honors) and English. Graduated with Cum Laude Honors and a 3.66 GPA.

Accomplishments include Rutgers University Dean’s list. I also completed a year long Honors Thesis for the History department titled “The Anatomy of The United States Strategic Bombing Survey”. The analysis received an “A” as well as the designation of Honors within the department. Acceptance into prestigious organizations such as, Delta Epsilon Iota National Honor Society for recognition as an accomplished student. Phi Alpha Theta National Honor Society for recognition in History. Sigma Tau Honor Society for recognition as an accomplished transfer student. Finally, Sigma Tau Delta National Honor Society for recognition in English.

Scholarships include the School of Arts and Sciences Excellence Award and the Mr. and Mrs. Martin Endowment.

Raritan Valley Community College 9/2002- 5/2009

Received an Associate of the Arts in Liberal Arts. Graduated with Cum Laude Honors

Accomplishments include RVCC Deans List and acceptance into Phi Theta Kappa National Honor Society for recognition as an accomplished student.

Qualifications

I specialize in working with the public as well as evaluate information from documents. From working with people on a personal level at my current position to evaluating and administrating information to form a legal contract, I accomplish my tasks with persistence and professionalism. I use my individuality to promote success as an excellent team player above all. I also pride myself as an inquisitive people person always looking into how to improve the situation and task before me. Finally, I have the pride of being a hard working individual who worked full time while taking a full course load. I believe with my dedication, I exhibit a good work ethic that will be a great asset to a firm or corporation.

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