Customer Service Human Resources

Shachi Batra

* ****** **. **********, ** *****

***********@*******.***

Cell: 609-***-****

Home: 609-***-****

SUMMARY OF EXPERIENCE:

• 7 years of experience professional experience in HR and Recruiting

• Over 2 years of experience in sourcing and recruiting roles utilizing Brass Ring, Taleo, Oracle, Monster, CareerBuilder, Dice, Hot Jobs and Talent hook.

• Strong experience coordinating interviews/travel arrangements, generating new hire offer letters/files and processing background checks and I9.

• Local and available immediately

TECHNICAL SUMMARY:

Software: PeopleSoft, Oracle, MS Office Suite, Outlook, Brass Ring, Taleo, Talent hook, Monster.com, CareerBuilder.com, , Lotus-Notes, PageMaker, Corel Draw, FrontPage

Recruiting Systems: Kenexa Brass Ring, Oracle HRIS, Taleo, iRecruitment, HRSmart, Talent hook

DETAILED EXPERIENCE:

Bank of America Merrill Lynch

New Hire Processing/Recruiting Coordinator

(Temporary Project thru Zero Chaos Staffing)

9/2009 – 7/2010

• Support the ML New Hire team in processing all new hire paperwork for Interns.

• Process background checks

• Maintain Taleo/Oracle for New Hire Information.

• Review and verify incoming documentation for completeness, accuracy, and compliance with established policies and procedures.

• Assist in the resolution of process-related or procedural problems/ inquiries received from department representatives/ employees.

• Create New Hire files. Ensure files are completed based on New Hire checklist.

• Manage I-9 process

• Demonstrated ability to manage highly confidential information with professionalism.

Publicis Selling Solutions

HR Specialist (Temporary Project thru Co-Worx Staffing)

3/2009 – 7/2009

• Responsible for all data entry of personnel information of assigned client groups into appropriate forms for other departments and into PeopleSoft.

• Maintains accurate information online and in hardcopy files.

• Update People soft and Employee files for any Address Changes, Salary Changes, terminations…

• Obtain accurate information for W-4, Direct Deposit Forms, I-9.

• Coordinate transaction information with HR Manager so that procedures which ensure data accuracy are followed.

• Check PSR rosters for accuracy for each assigned contract

• Communicate with Field Employees, Payroll and Client Services on a variety of HR issues that relate to field sales employees.

• Ensure appropriate new hire/ termination kits are prepared. Coordinate with appropriate internal departments to ensure that Gelco, Amex, voice mail and travel accounts are opened/closed.

• Answer questions on new hire packs and process new hire paperwork in an accurate and timely manner.

• Escalate problems to appropriate person to ensure prompt solutions.

• Assist in creation of form letters and mailings.

• Update personnel databases, runs reports

• Filing/ Record Keeping

• Make changes to HR process that maximizes HR performance and customer service.

• Special projects as assigned

Washington Division of URS

Recruiting Assistant/Jr. Recruiter/Recruiter (Downsized)

3/2008 – 01/2009

• Performed Internet Sourcing for Electrical and Mechanical Engineers.

• Extensive use of the Internet for candidate searching. Expert user of a variety of resume databases, including Monster, Dice, IEEE, Hot Jobs and CareerBuilder.

• Proficient with Talent Hook as well

• Coordinated/implemented recruiting processes including interview schedules, travel arrangements, communication/notification of candidates regarding interviewers, location, etc

• Updated status of the candidates in the Applicant Tracking System

• Maintained applicant tracking as it applies to OFCCP, EEOC and other Government regulations

• Worked with Oracle HRIS, and IRECRUITMENT.

• Communicated with Hiring managers, applicants, recruitment agencies, and other contacts to coordinate the recruiting and new hire process

• Posted the vacancies and made templates for Advertising on the Job Boards

• Conducted phone screening with potential candidates

• Served as Site Administrator for the company Applicant Tracking System

• Served as liaison for troubleshooting technical issues on the job boards and Applicant Tracking System

• Prepared Weekly Reports on Recruiter Workload and Vacancy Status for distribution to Management

• Developed and implemented sourcing strategies including referral generation, ad placement, position postings, direct sourcing, and networking to ensure a continuous pipeline of qualified candidates

• Worked closely with Agencies updating them on current openings

• Attended recruiting fairs and events representing the company

• Researched competitors and reviewed Internet posting sites in order to determine best sites for our industry

Novo Nordisk Inc. Princeton, NJ

Talent Management and Staffing Administration

(Temporary Project through Kelly Services)

7/2007 – 3/2008

• Maintained accurate Job Folders for recruiters to ensure OFCCP compliance

• Assisted Staffing Department on special projects needed

• Participated in the transition from HR Smart to Kenexa Brass Recruiting, ensuring that all applicant information was maintained accurately during the transition

Pennington Public Library, Pennington, NJ

Volunteer (while awaiting US work authorization)

01/2005 – 05/2007

• Provided new materials available to the public in a timely manner, including processing new books, Cataloging, Invoicing, etc. Maintain the library materials database, creating lists, and preparing documents on the computer

• Assisted library staff in maintaining community information "give away" materials and posting community information on bulletin boards

• Assisted library staff in giving improved customer service by promptly answering the phone, providing basic information, doing shelf checks for specific titles, and relaying messages

Village Learning Center, Pennington, NJ

Volunteer (while awaiting US work authorization)

1/2007 – 4/2007

• Prepared new Library materials available in a timely manner, including processing new books. Maintain the library materials database, creating lists, and preparing documents on the computer

• Teaching assistant – Help teachers in the Classroom

Canon Canada Inc. Canada

Human Resources Administrator

8/2000 – 12/2001

• Reported directly to the Senior Vice-President of Human Resources and General Affairs, by performing all HR functions

• Coordinated various recruiting functions including processing and routing of resumes, input and administration of applicant database, tracking of candidate status, placement of advertising and generation of new hire offer letters

• Processed all new hire paperwork, employee change forms, maintained and updated personnel records for all flexible employees in a timely manner

• Kept records of all the Temporary employees working in the company

• Recruited temporary staff by working with Recruiting agencies

• Provided orientation to newly hired employees on company's policies

• Maintained employee records and files related to HR in People-soft

• Responsible for employee time keeping including leave records, absenteeism and overtime records

• Managed employee's relations through grievances, disciplinary actions, harassment and code of conduct issues and career development

The Bay (Canada)

Sales Associate/Cashier (Part-Time)

2000 – 2001

• Cash register responsibilities

• Provided high quality customer service

• Coordinated all sales representative product sample, store display and inventory requirements

Svam Software Limited (India)

Front Office Coordinator/Executive(HR&Administration)

5/1996 -4/2000

• Extensive experience in training, corporate and agency recruiting, career counseling and business development within the Information technology

• Individually maintained Payroll of all employees across all branches

• Liaison with hiring managers to determine the recruitment needs

• Handled employee relations’ counseling as needed and coordinated company activities, including serving as key contact person for building activities

• Maintained details of employees’ leave and records

• Reviewed and managed relationships with Recruiting agencies

• Effectively assessed applicant's suitability through preliminary interviews and IQ tests

• Client Interviews – arranged and prepared candidates for meetings with the Vice-President; prepared Internal clients for interviews with detailed information on each client Scheduled and arranged the selected candidates by VP with International Client Company for interviews

• Managed International Marketing on Internet. Search for US and Canadian companies in the software development field and provide them mailers and samples of company products for future business

• Scheduled appointments for the Directors and Vice-President

• Maintained staff personal files and records

C-SET Computer Training Institute

Counselor/ Cashier

1995 - 1996

• Efficiently handled all walk-in inquiries regarding institute courses, providing detailed information

• Managed all the fees payments, cash deposits given by the students

• Maintained students profile on the ledgers and arranged for their Certificates after their completion of the courses

• Arranged placements for the students by contacting all the Software companies. Co-ordinate the interviews fixed by the companies

EDUCATION

• Pursuing PHR Certification, 2010

• Bachelor of Arts(Honors), Philosophy / Political Science/ Economics, Delhi University, India, 1992

• Diploma in Media Communication (Merit Holder) South Delhi Polytechnic, India Journalism / Photography / TV- Video Editing, 1993

• Computer Certificate, C-SET Computer Institute, India, 1995

• Office Administration and Human Resources Management, Dufferin Peel Catholic Board, Canada

2001

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