Customer Service Manager

Alexandra Parra

*** ******** **, ***** ****, CA 92627 • 801-***-**** • ************@*****.***

OBJECTIVE A management position in retail/restaurant industry where my expertise in working with people, and business management would be needed.

EXPERIENCE

The Roll Up Cafe, Orem, Utah August 2010 – December 2011

–Manager

•Taught all employees policies and food presentation in order to create consistency and better customer service.

•Increased sales 10% by planning and promoting in-house events such as: concerts, weekly open mic, and catering.

•Improved customer ratings in customer service through team building.

Vivint Home Automation, Provo, Utah February 2010 – August 2010

– Sales Person

•Achieved top first year sales rep with over 200 accounts sold. (average first year 50-80 accounts)

•Motivated team by participating in trainings and sharing success stories

•Able to successfully build relationships with customers and receive excellent customer feedback.

Chuck-A-Rama Buffet, Orem, Utah May 2008 – February 2010

– Waitress/Hostess/Cashier

•Became well acquainted with the restaurant system and mastered server etiquette.

•Consistently received more gratuity than co-workers through working hard, and great customer service.

•Developed a passion for hospitality industry and seeing people enjoy themselves.

Valley Class Event Planning, Orem, Utah June 2008 – Current

–Event Creator/Planner

•Gathered thousands of people for marketing promotional type events for local companies

•Held variety of events such as: Non-Profits, Business Promotion, Dance Parties, Masquerade, Weddings, etc

•Showed excelled performance in self-motivation and creativity through design and entertainment.

Pre-High School Graduation, Orem, Utah July 2005 – May 2008

–Customer service representative, Waitress, Cashier

•Began work experience at age 14

•Developed Strong work habits, Discipline, Reliability and Customer Service Skills.

•Showed strong ability in working with others, taking leadership and delegation.

EDUCATION

Utah Valley University, Orem, Utah 2009 – 2011

•Business Management

•Minor in communications

Mountain View High School, Orem, Utah Graduated 2008

•Honors

REFERENCES

Manager Roll Up Cafe: Curtis Mills 503-***-****

Manager Vivint: Mark Woods 801-***-****

Manager Chuck a Rama: Alex Mendoza 801-***-****

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