Customer Service Quality Assurance
Resume:
Jay Akin
Lincoln, NE *****
**********@*****.***
Education University of New Mexico – Albuquerque, NM
Business Management
University of Nebraska-Lincoln – Lincoln, NE
Graduated 2004: B.S. Business Management – Emphasis in Human Relations and Small Business Development
Mountainair High School – Mountainair, NM
Graduated 1998
Honors & Activities
Presidential Scholarship
Dean’s list
Participant Small Business Competition 2003
High School Valedictorian
President National Honor Society
Member of Future Small Business Leaders of America
Work experience Hy-Vee
August 2006 – present
Human Resource Manager
• Manage day to day operations of all aspects of the store
• Recruit, select, develop, train, and retain talent
• OSHA logs, FMLA, unemployment documentation
• Ensure quality assurance and customer satisfaction
• Achieve profitable sales and expense management
• Analyze and drive change utilizing customer traffic, sales, payroll, and other critical components of the business
Target Corporation
June 2000 – August 2006
Teamleader: Presentation, Salesfloor, Logistics, Guest Service
• Supervise the teams responsible for various aspects of store operations
• Interview, train, and develop new team members
• Coaching and corrective action of poor performers
• Performance evaluations for self and team
• Schedule, plan, and execute department resets
• Create a pleasant environment for team members and guests
Toys R Us
June 1998 – November 2000
Customer Service Manager
• Sell, merchandise, demo, and test products
• Train new associates
• Write employee schedules
• Organize and conduct associate meetings
• Provide service area guest assistance
• Organize and implement guest appreciation activities
Volunteer experience March of Dimes Volunteer
Red Cross donation meeting organizer
JDRF – Walk to cure diabetes
Contact this candidate