Customer Service Sales

EDUCATION

University of Southern California (U.S.C.)

Bachelor of Arts |Political Science | cum laude Graduate | May 2003 | G.P.A. 3.8

Golden Key International Honour Society (Recognizes Students Graduating Within The Top 10% Of Their Class), Leadership Student of Dr. Steven Sample (President of U.S.C.) & Dr. Warren Bennis (Renowned Leadership Expert), Ambassador to U.S.C. President’s Office, Pi Sigma Alpha (Pre-Law Honor Society), Blackstonians (Political Science Honor Society), National Society of Collegiate Scholars (Academic Honor Society), Phi Eta Sigma - Alpha Lambda Delta (Academic Honor Society), Founder of U.S.C. Homeless Education Leadership Project (U.S.C. H.E.L.Ps)

California State University, Long Beach (C.S.U.L.B)

CA Teaching Credential Program | Single-Subject | History | January 2009 | G.P.A. 4.0

COLLEGIATE INTERNSHIPS

Unites States District Court

Judicial Extern | Judge Percy Anderson | Summer 2003 | Los Angeles, CA

Duties: Researched cases, wrote legal documents, assisted with judicial hearings and trials, drafted opinions, assisted with administrative duties.

United States Congressional Intern – U.S. House Of Representatives

Chief Intern | Honorable Hilda L. Solis (Current Secretary of Labor) Summer 2001| Washington, D.C.

Duties: Researched legislative issues, drafted speeches, drafted statements for the U.S. Congressional Record; attended committee hearings on behalf of the congresswoman, assisted with public relations, wrote constituent correspondence, guided tours of the U.S. Capitol, and conducted research for press releases.

PROFESSIONAL EXPERIENCE

iVi Scents Nontoxic Bath & Body

Founder | Aug 09 – Present | Torrance, CA

Duties: Social media marketing (Twitter, Facebook, Yelp, and Youtube), public relations, search engine optimization, website design, contract manufacturing, customer service, accounting.

Long Beach Unified School District

Middle School History Teacher | Dec 07 – June 09 | Long Beach Unified School District, CA

Duties: Taught and Planned lessons, differentiated instruction to meet varying needs, maintained records and reports, served as a liaison between parents, students, and school administrators.

General Motors (GMAC Insurance)

Auto Claims Adjuster | Oct 05 – April 07 | Atlanta, G.A.

Duties: Managed all assigned property and casualty claims from commencement to settlement - including sales negotiation, claims research, liability determination, and claimant communication.

Award: 2006 National Customer Service & Advocacy Award Winner

GM Point of Difference Team | Coached claims managers on branding & customer service

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