Customer Service Data Entry

SARA S. DEE

**** ******* *****, ***-***, MO. ****1

314-***-**** H 314-***-**** C ********@*****.***

********@*****.***

* ***** ****** **********, ** Years Administrative, 5 Years Transcription, 17 Years Retail Merchandising

SUMMARY OF QUALIFICATIONS

Extensive data entry - 1100 kph, 10 key, word processing – 75 wpm, telephone and clerical experience

Inventory tracking, merchandising, spreadsheet, document formation, transcription, and proofreading experience

5 Years experience insurance billing and medical coding

VIRTUAL ADMINISTRATION AND TRANSCRIPTIONIST 2006-Present

Dee Business Solutions

• Virtual office management for medical professionals, authors, elected officials, corporate managers, web developers, and business owners.

• Responsibilities include origination of office forms, business cards, Word documents, newsletters and spreadsheets, appointment and travel arrangements, email correspondence and autoresponse creation, research and writing, web development and maintenance, automated list creation and maintenance.

• Extensive word processing, data entry, and bookkeeping.

• Transcribe Senate hearings, legal hearings, interviews, focus groups, conference calls, seminars, training tapes, instructional videos, general business notes, meetings, and conferences, medical reports, medical and pharmaceutical conferences and notes, news and radio programs.

• Extensive social media marketing via social media sites, Powerpoint sales presentations, and press release creation.

PROFESSIONAL MYSTERY SHOPPER 2002-present

Service Excellence Group, Kern Scheduling, Ritter and Associates, Beyond Hello, DSGAI

• Schedule mystery visits to various local businesses to assess the level of customer service.

• Observe Associates’ names, appearances, appearance of store, customer service, attention to detail, time management, courtesy, professionalism, and merchandise quality.

• Successful written and verbal communication skills used to report mystery shop findings.

ACCOUNT REPRESENTATIVE 1999

Office Mates 5

• Permanent Placement of qualified candidates in Administrative positions

• Responsible for cold-calling local businesses to determine administrative openings and selling hiring authority on benefits of recruiting service.

• Re-established business with clients that had not been contacted in over two years.

• Identified qualified candidates for open positions and prepared candidates for interview process.

• Analyzed and updated candidates’ resumes for review by potential employers.

• Recruited individuals that were not currently candidates that fit open positions’ profiles

OFFICE MANAGER 1995-1999

Dr. Douglas P. Brust, D.C.

• Sole employee for Chiropractor responsible for all office management including records management for current and previous owner, insurance billing, medical coding, extensive data entry, and 10 key.

• Liaison for patients, doctor, and attorney.

• Responsible for written reports and narrative for attorney and insurance company.

• Constant assessment of patients’ records to verify reports, track insurance and attorney payment, and closeout patient accounts.

• Responsible for various types of chiropractic patient care, electrical stimulation, ultrasound, and development of patient x-rays.

• Office duties included constant telephone work, setting and verifying appointments, pricing and purchasing all medical and office supplies, designing letterhead and business cards, and patient and office forms.

• Reduced office costs by soliciting donation of paper, printing in-house, taking over billing department from outsourced employee, changing marketing strategy, and researching less expensive suppliers.

• Recruited new patients and contacted previous patients for follow-up visits.

FIELD REPRESENTATIVE 1989-2006

M&M Market Management

• Responsible for inventory tracking of consumer products in Missouri and Illinois including corporate documentation.

• Extensive experience with planograms, modulars, wallpaper, peg, wobblers, re-set, and re-pricing. Responsible for partial and complete re-sets.

• Mystery shopper for products, including complete buyouts of discontinued product including shelf, end cap, and display dismantling and packaging.

• Office duties included packaging products for distribution to parent company, extensive data entry, 10 key, spreadsheet creation for in-house and corporate analysis, and data analysis.

• Verified and made necessary corrections to field representatives’ inventory forms.

• Gained the opportunity to telecommute after successful completion of several projects.

ADDITIONAL EXPERIENCE

• Temporary Placement Coordinator, Kelly Services, 1994-1995

• Client-Attendant Trainee, Hawthorne Children’s Psychiatric Hospital, 1992-1993

EDUCATION AND TRAINING

• BA/BS, Psychology 1994 Saint Louis University, Saint Louis, Missouri

• Research Assistant – Psychology Department, Saint Louis University

• Historian – Kappa Delta Sorority, ZI Chapter

Software Expertise includes all Microsoft Word/Office Suite applications, Excel, Powerpoint, Photoshop, Constant Contact, AWeber, Benchmark, Website development Wordpress.

Home Office includes all Microsoft 2007 applications, scandisk, fax machine, foot pedal, Express Scribe.

Ability to download or purchase any client-required software.

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