Tony Malik
***** ********** ***** *******, ** ***36
Phone: 703-***-****
E-mail: *******@*****.***
Background Summary
Operations professional with successful experience in eliciting, analyzing and documenting the requirements for business processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities to recommend solutions that enable the organization to achieve its goals.
Professional Experience
Eurofins Medinet – Chantilly, VA 06/2010-4/2012
Business Systems Manager
• Improved financial system at the local business unit by working as a liaison between the end users and IT group. Implemented the invoicing tool used to capture all revenue and output metric reporting. In addition, co-authored the User Guide used by project managers and senior management.
• Updated manual processes by collaborating with multiple vendors to setup electronic files for data automation. Organized requirements for the month end billing cycle. Communicated with key stakeholders to deliver high level business documentation.
• Gathered business requirements by conducting detailed interviews with business users and subject matter experts and helped establish converting these into functional specifications.
• Managed to oversee and deliver the month end financials for WDC business unit. Identified new revenue streams, consolidated expenses and resolved outstanding billing issues. Assisted with doubling revenue allowing profitability for the main business unit. In 2011 Q4, collected $2M in receivables when company was in dire need to pay debts.
• Resolved issues related to domestic and global deferred revenue and accruals for multiple business units. Provided forecast for collections and revenue opportunities for upcoming quarter.
• Maintained excellent relationships and communication with vendors, business development and corporate purchasing groups.
Fannie Mae – Washington, DC 04/2006-06/2010
Deal Structuring Manager
• Conducted business requirement reviews, documented controls and recommended remediation steps to management. This included developing queries, reports and metrics.
• Updated procedures and uploaded processes into Sharepoint to maintain and improve department inefficiencies within secondary mortgage market.
• Developed job aids and training in collaboration with Single Family Business unit to fulfill Sarbanes-Oxley guidelines.
• Collaborated with Mortgage Insurance companies regarding new and existing deals; rescissions, commitment letters and resolved outstanding issues regarding repurchases.
• Documented and tested scripts for acceptance and integration into production environment.
Verizon Business – Ashburn, VA 09/1999 – 02/2006
Business Solutions Analyst
• Created and supported the main financial tool for Revenue Operations Division throughout all phases of the Systems Development Life Cycle.
• Maintained responsibility for billing department by integrating system tools, technologies and processes.
• Facilitated solutions for all computer related issues including software and hardware, workflow analysis, project management, and user training.
• Received “Award for Excellence” for outstanding achievement in the Contract Billing Solutions Division.
Booz Allen Hamilton (Kelly Services) – McLean, VA 02/1999 – 9/1999
Financial Analyst
Skills
• MS Excel - Maintained spreadsheets for data analysis, including vlookup and pivot tables for summary of content.
• MS Access -Performed queries, produced reports to meet internal and client requirements.
• MS Office – Created Word and PowerPoint documents for presentation of business processes and documentation.
• SQL – Managed queries and reporting dealing with business and financial systems.
• SharePoint – Maintained Proposals, Contracts, legal documentation for internal use.
Education
Bachelor of Science (Management Information Systems), George Mason University - 1999