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Project Manager Engineer

Bellevue, Washington, 98008, United States
February 09, 2012

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**** ***** *** ** ********, WA *****

(425) ***-****


** ***** ** ******* ********** experience in program and product management, consulting & professional services, engineering, business development, and operations. Possess communication and interpersonal skills that foster strong relationships both with customers and across all levels of an organization. Leadership and management capabilities that stay focused on the overall business plan, think strategically and deliver results. A determined problem solver and juggler, who is upbeat and has a sense of humor with the ability to quickly adjust priorities and respond to pressing and changing business demands while managing people, tasks, budgets, and risks in order to deliver projects on schedule. A personable yet accountable professional who works well with others, responds to challenges, persistent in nature, is excited by technology, thrives in positions of responsibility, and who prefers challenging assignments.


Diverse market knowledge in embedded, mobile, cable, medical, ITE, and consumer electronics

Areas of expertise include the product development life-cycle, team building, go-to-market strategies, testing, quality, account management, contracts, and process development

Proven leadership skills with tactical implementation and accountability


Master of Business Administration, Strategic Management Completion 2009

University of British Columbia, Vancouver, BC

Bachelor of Science Degree in Electrical Engineering, Minor in Philosophy Completion 1991

Iowa State University, Ames, IA

Certifications: Project Management Professional (PMP), Six Sigma Green Belt, Professional Engineer (PE)


Senior Program Manager/Business Development Manager, Bellevue, WA 2008 to Nov, 2011

BSQUARE Corporation (NASDAQ:BSQR), Embedded/Mobile Software Professional Services, Products, and Licensing Company

As a Senior Program Manager:

o Simultaneously managed staff augmentations to multi-million dollar professional services software and hardware system integration projects from inception through closure using Android, iOS, MSAuto, Windows CE/Compact, Adobe Flash, Webkit/HTML5, Java, Linux, SQLite, and others, while also overseeing BT/WiFi testing as required.

o As primary customer contact, held regular updates/reviews while ensuring high levels of customer satisfaction for companies ranging from start-ups to Fortune 50, including Coca-Cola, Microsoft, T-Mobile, and Ford.

o Projects ranged from hardware to BSP/Platform to middleware to UI with global development teams staffed up to 40 people both local and off-shore: Taiwan, India, and UK. Under consistently tight schedule expectations and depending on project type, used either agile management with sprint/scrum or SDLC/waterfall project management methodology. Followed PMO processes, while developing new ones as applicable.

o Project responsibilities ranged from pre-sales meetings to gathering customer requirements, specification creation, quote/contract development, pricing, statement of work delivery/presentation, internal/external stakeholder and staff/vendor management (system architects, developers, quality assurance, and testers), guaranteeing project deliveries, WBS creation, status/reporting, budgets/cost containment, staff task prioritization, change management, stakeholder reviews, and risk mitigation.

As a Business Development Manager:

o Drove and grew third-party partner relationships with Adobe (Flash and Mobile Reader), McAfee Embedded Security, and Datalight. Primary interface for all products, reporting, contracts, marketing materials/activities, and sales training.

o Presented regular executive reviews on partner relationships, products, customers (HTC, LGE, IGT, etc.), partners (Qualcomm), and revenue.

o Acted as Product Manager and subject matter expert for licensing channel partner products to OEM customers. Worked with WW sales team to close deals and develop a pipeline through solution selling and attachment: understanding customer requirements, presenting value propositions, negotiating pricing and terms, engaging with engineering to deliver services, and driving Marketing on messaging, collateral, and demand generating campaigns.

o Created framework and ecosystem to actively expand product portfolio with new strategic licensing partners by researching and identifying technologies and companies, determining ROI, initiating and qualifying vendor discussions, negotiating and signing distribution contracts, setting pricing, and ultimately product launching. Wrote and presented to senior management business plans to support these expansions.

o Maintained quota through the sales channel and oversaw a 27% increase in yearly revenue to ~$4+M while growing margin to nearly 50%, greatly exceeding sales goals.

o Alliance Manager for Future Electronics regarding MS embedded licensing and professional services.

Director of Quality, Test, and Reliability, Bellingham, WA 2004 to 2008

Alpha Technologies, Inc. and GB Enterprises, Power Supply, Modem, and Solar Inverter OEM

Reported to GM/President as part of senior executive team for the $200M/year company.

Managed four teams (19 staff) at two US locations and in China (at CM) with responsibilities including: ISO 9000 registration, manufacturing/reliability/engineering testing, corporate quality processes and resulting improvement initiatives, change management, supplier qualification/management, production and incoming inspection, and internal auditing.

Created 20 Corporate Key Performance Indicators (KPI’s) which were used during regular executive reviews to monitor corporate health and to help improve the bottom line.

Participated in product reviews with signing authority for all milestones or any product changes.

Started third-party ISO17025 test laboratory, ASETLabs, with Seismic, EMC, and HALT/HASS capabilities for both internal and external customers using LabVIEW to sequence/record testing. Using ROI expanded lab capabilities with capex spending; developed lab procedure/processes, initiated test plans, and established external customer base through various marketing activities; project managed all external customers testing.

Preceding a major SAP upgrade conducted a major corporate process review by mapping entire business process and performing gap analysis. Worked on an executive team to refine business requirements and develop improved CRM requirements.

Responsible for production and supply chain yields; worked with GM to implement kaizen and lean production initiatives on production floors. By implementing supplier qualification methodologies and developing product reliability testing/feedback loop, improved customer satisfaction by 15+%. Point contact for all customer complaints and via root cause analysis/corrective actions resulted in a 20+% customer complaint reduction.

By using Six Sigma techniques and implementing HALT/HASS stress failure analysis combined with service depot return data, reworked large amount of processes which reduced out-of-box failures by 20+% and increased product reliability while lowering inspection costs by 18%.

Optimized production test sequence to increase throughput and launched total test rework/upgrade to further increase throughput while also improving recovered data.

Product & Project Manager/Senior Test Engineer, Redmond, WA 2000 to 2004

Terabeam Corporation, Telecommunication Equipment OEM and Service Provider

For this well-financed ($600M+) start-up of network backhaul free-space optical and point-to-point transceivers filled numerous roles.

As Product/Project Manager for a universal outdoor power supply platform was responsible for all phases of product life-cycle: concept, design/development, production, and support. Wrote business plans and requirements, created product roadmaps, set price points, oversaw coordination between marketing, engineering, and operations, managed BOM, and maintained development/product life-cycle schedules.

As Senior Test Engineer was responsible for and project managed all aspects of product validation testing (performance, electrical, environmental), including safety, EMC, and telecommunications regulatory approval in over 10 countries. Worked with various standards - UL, FDA, FCC, ISO, EN, TUV, CCC, etc.

Oversaw test technicians and participated in regular product development meetings with sign-off authority.

Oversaw implementation and approval of self-certifying laboratory, greatly improving time-to-market. Implemented tools and processes for audit and ultimate approval by UL.

Had VC interaction resulted from status presentations and proposal offerings.

Member of cross-organizational team which created new corporate/business structures, policies, and processes for ISO 9000 registration where none previously existed; performed internal quality audits.

Manager, Engineering Services, Seattle, WA; Vancouver, BC 1995 to 2000

Project Manager, Santa Clara, CA; Northbrook, IL 1991 to 1995

Underwriters Laboratories (UL), Inc., a Third-Party Testing/Certification Services Corporation

Managed Seattle engineering office/staff (five total) and P&L with objective to service/expand area business, increase customer satisfaction, and act as government liaison. Reported to corporate officer and through various business development and marketing activities, increased revenue by 40% over two years.

From 1997-1999, had expatriate assignment to open new Vancouver office for Toronto based Underwriters Laboratories of Canada after acquisition by UL. Through business development and hiring grew Vancouver office from scratch to over $1M in annual service revenue and to a staff of eight.

While in Vancouver, was also heavily focused on U.S./Canadian corporate integration with strategic projects ranging from business processes to expanding offered services to integrating corporate financial and operation policies. Wrote numerous business plans and proposals in order to support these offerings.

As a Engineering Manager, allocated 25% of time for business development; also provided staff supervision, program management, SOW and certification approval, training, and hiring/firing; developed/implemented both short and long-term office performance and budget goals, surpassing income and margin targets every year.

Certified as an ASQ internal auditor and part of internal and external ISO900 registration quality audit teams.

Project managed testing and third-party certification projects in over 50 industries from consumer to industrial while working in over 10 countries with various standards (ANSI, DOE, BSI, EN, CN, AGA, etc.); traveled extensively domestically/internationally, approximately 20% of time.

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