Assistant Management

LAUREN J. MCGREGOR

**** ********* ** • Hollywood, FL 33020 • 786-***-**** • ********@*****.***

OVERVIEW

Dynamic, results-oriented Holistic Care Coordinator and Counseling Professional, with diverse experience encompassing operations, research and administration functions. Organized; detailed; able to handle highly motivated situations.

LEADERSHIP PROFILE

Expertise in:

Program/Service Development Start-Up/Restructure Operations Change Management

Executing Provider Contracts Computer/Databases/MS Suite Policy & Procedures

Individual & Group Therapy Intake/Assessments/Files Research/Data Analysis

Treatment/Therapeutic Plans Client Care Delivery Audit/compliance/OSHA/JCHAO

Strong background in researching, preparing and relaying information to create positive program initiatives, short and long-term treatment plans, and a strong team of professionals.

Comprehensive knowledge of diagnosis and treatment of psychosocial and behavioral issues, initial evaluations/assessments, family systems, development/implementation of treatment plans, crisis intervention and short/long-term treatment strategies. Manage tough caseloads with diverse populations.

Expertise in opening new facilities: developing/establishing program development/systems and operational procedures. Experienced in environments of rapid expansion, reorganization and turnaround challenges

Excellent written, communication and presentation skills resulting in effective and productive relationships with clients, co-workers, community resource personnel/professionals, and affiliates. Technology includes; MS Office, Quick Books, Power Point, Excel, Quicken, and Mac.

Outstanding planning, organizational; and time management abilities; Self-directed. Generates reports/documentation. Manages multiple projects, high productivity and meets strict deadlines.

Seasoned staff manager and developer. Successfully hires, directs and motivates individuals and teams to produce optimum results in pursuit of organizational goals. Collaborative management style,

A true client/patient advocate; Coordinates services in pursuit of organizational goals; Achieves highest standards for accountability and best practices. Commitment to Excellence!

PROFESSIONAL EXPERIENCE

G & G Holistic Addiction Treatment, Incorporated – North Miami Beach 2009 to Present

Admissions Assistant Counselor /Coordinator Recruited by this 64-bed alternative holistic residential drug treatment center geared toward dually diagnosed individuals. Direct and administer daily operations for the Transportation Department. Accountable for picking up new admissions clientele, transporting clients to outside appointments, and providing an introduction to the program. Instrumental in enabling clientele to adapt to the idea of a new life style. Outstanding ability to assist with the determine patient/client status in terms of psychosocial and behavioral criteria.

Develop trusting relationships to facilitate therapeutic process. Work closely with team to ensure clients acclimate to initial program criteria. Create and implement all facility operating and policy and procedures Innovative problem solver. Astute in identifying area in need of improvement, with the vision to implement and execute plans and synthesize new and diverse ideas into actionable plans. Key member of team in ensuring the successful reintegration of patients/clients into the community by assessing needs and aiding with the development of life management skills. Direct performance improvement initiatives in a proactive effort to ensure quality and continuity of care. A visionary, continuously build strong, productive working relationships.

Résumé of Lauren J. McGregor Page Two

PROFESSIONAL EXPERIENCE

The Ocean Recovery Center – Ecuador 2008 to 2009

Case Manage/ Assistant to CEO

As part of the start-up team, helped launch this overseas 22 bed drug rehabilitation residential facility to provide a myriad of services. As an integral team member assisted in conducting intakes/assessments, developing/implementing effective treatment strategies/plans and maximizing client participation throughout the process to facilitate progress and achieve short & long-range goals. Accountable for case management, counseling, assisting with group therapy, marketing/public relations, confidential files, database programs, client/patient acclamation to all facets of their program, and comprehensive client/patient care. Oversaw 2 staff members. Cultivated positive relationships to empower family relationships/interactions and provide the information/skills necessary to identify and focus on family-oriented issues and conflict resolution Served as a liaison with medical and psychiatric community to increase awareness of program. Prepared required documentation in compliance with all state, federal and facility regulations.

Exceptional ability to assist in intake/evaluations, crisis intervention, psychosocial assessment, individual and group counseling and referral services. Continuously utilized the internet to research and collect information to develop treatment plans, for resource utilization, to sustain client base, and gather information to meet criteria for opening and sustaining the facility. As an integral part and member of multi-agency team, served as a crisis intervention personnel as needed. Assisted in the development and implementation of all facility operating and policy and procedures. Maintained confidential files; ensured compliance, reviewed case records/reports, collected/analyzed data and compiled/prepared weekly and monthly reports, noting progress and recommendations. Consistently evaluated key performance indicators, providing the necessary leadership to develop plans and set goals that excelled operational performance.

All Care Health and Wellness – Florida 2007 to 2008 Chiropractic Assistant

Worked with this two-physician chiropractic office to provide comprehensive services to clientele/patients. Responsible for one–on-one guidance regarding program initiatives including each exercise station. Other duties entailed intakes, assessing new clients and their progress, setting up physician meetings, documentation, X-Rays, taking vitals, scheduling, phones, filing, and coordinating treatment plans based to meet each client’s/patient’s needs. Assisted both physicians in setting up patients/clients with individualized treatment plans, setting short and long-term goals. Front office responsibilities included referrals, insurance, scheduling appointments, telephone communication and pulling/filing charts. Coordinated client/patient treatment plans and responsible for taking/developing X-rays. Key member of team to check and maintain all equipment in the medical facility. Taught clients/patients the specific performance initiatives to attain at each exercise station, continuously checking that they were properly on task. Handled new patient coordination, providing total quality client service, attaining a high level of care and continuity.

EDUCATION AND CERTIFICATIONS

Bachelor of Science Degree,

Psychology/Criminal Justice

Argosy University - Completion 2012

Bachelor of Art Degree,

Counseling

Corllins University - Completion 2010

Degree in Massage Therapy & Nutrition National Holistic Institute – California

2002

Letters of Reference, Recommendations and Certifications Furnished Upon Request

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