Sales Customer Service

CARLTON R. COLLIER

**** ****** **., ***. ***** 856-***-****

Lindenwold, NJ 08021 **********@***.***

Experienced Sales Rep with Solid Background in Industrial Supplies and Materials

SUMMARY OF QUALIFICATIONS

• Accomplished sales professional with a superior record in initiating and retaining strong client relationships.

• Excellent organizational and interpersonal skills as well as strong written and verbal communication abilities to work with a broad array of client, agency and vendor contacts.

• Strong customer service and problem-solving skills that underscore ability to minimize problem escalation to senior team members and ability to provide recommendations for resolution.

• Surpassed monthly sales goals by 25% through development and implementation of best practices and savvy negotiating strategies.

• Generated 30% increase of sales by active networking and delegating appropriate new business to outside sales reps.

RELEVANT WORK EXPERIENCE

Educational Services Consultant, AIHE, Swedesboro, NJ 2010 – 2011

• Displayed and presented a myriad of sales products at national history conferences.

• Conducted impeccable webinars daily to promote products and services, and close existing sales contracts.

• Consulted superintendents, administrators, and various decision makers from public and private schools, promoting professional development services, online history products, via personal visits and tactical email and calling approach.

• Elevated sales by providing superior customer service, designing and producing keen marketing materials, consistently acquiring new business, and coordinating site visits from various staff members.

• Exceeded mandatory quantity of fifty outbound calls daily by 30%, resulting in an increase in sales.

• Drove increase in outside sales via direct marketing during on-site visits and promoting the company’s cost-effective products and services.

Career Consultant, Professional Services Group, Lindenwold, NJ 2008 – 2010

• Provided coaching and consulting to local business professionals seeking new business and career opportunities.

• Performed several short-term assignments in various industries: health and fitness, tutoring, home improvement, construction, computer repair and installation.

• Volunteered time at nonprofit organizations.

Inside Sales Representative, Total Plastics, Maple Shade, NJ 2007 – 2008

• Developed business plans for discovering and researching viable prospects, for initiating

direct contact and for maintaining contact through relationship building phase.

• Prepared and tracked sales quotations and proposals.

• Distributed plastic sheet, rod and tubing for client base in assigned territory.

• Performed outbound calling campaign by initiating calls to customers to ensure that issues were resolved and to ensure customer satisfaction.

• Augmented sales by being involved in every step of sales process – initial call, processing orders, securing packaging and maintaining affordable shipment rates.

• Participated in and attended various industrial market trade shows and conferences.

Account Manager, Ultra Hardware, Pennsauken, NJ 2004 - 2006

• Managed territory of customers through sustained loyalty, availability, provision of hardware needs, and retention campaigns.

• Developed a plan of growth for assigned territory and provided accurate sales forecasts to management team to reach monthly quotas.

• Provided input to the engineering team regarding customer requirements for use in establishing product requirements for R&D projects and product improvements.

• Identified, prioritized and pursued new opportunities with current and future customers and fostered relationships with existing customers.

Loan Officer, Freedom Mortgage, Mt. Laurel, NJ 2002 - 2004

• Monitored and analyzed industry sales trends and competitor activities, communicating

results to sales team and recommended an appropriate solution.

• Increased sales by 50% in refinancing by developing and implementing effective sales techniques.

• Developed, executed, and reported results for territory sales objectives, plans, and forecasts.

• Grew company profits by revamping sales goals and formulating a keen sense of market direction.

Communication Specialist, US Army National Guard, Woodbury, NJ 1996 – 2002

• Demonstrated functional and technical expertise required to perform core aspects of the

position including regulations, laws, and industry practices.

• Assigned phones, radios, and communication devices permitting rapid response for routine and emergency circumstances.

• Supervised military personnel creating cohesion to accomplish varied tasks, while effectively operating as platoon leader during Advanced Individual Training.

• Served as a day-to-day resource for soldiers requiring guidance, assistance and training.

EDUCATION

Bachelor of Science, Biology, GPA 3.6, Rowan University, Glassboro, NJ

Signal Specialist Training, United States Army National Guard, Woodbury, NJ

Professional Sales Training, Rutgers University, Camden, NJ

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