Customer Service Administrative Assistant
Resume:
BRITTNEY D. COLE
Sandy Springs, GA 30350
********@*****.***
ADMINISTRATIVE ASSISTANT
PROFESSIONAL SUMMARY
Administrative Support professional experienced in fast-paced environments demanding superior organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively.
Track record of excellent written and verbal communication
Exceptional capacity to implement highly complex administrative tasks
Strong attention to detail, and commitment to quality
Ability to comprehend, be diplomatic and tactful, demonstrate appropriate behavior in social situations
EDUCATION
American Public University, Charles Town, WV (present)
Continuing Undergraduate Studies (B.B.A.) in Business Administration
Delaware Valley High School Philadelphia, PA (2003- 2006)
High School Diploma
Achievements: Class Secretary, National Honor Society, Chorus, Honor Roll, Toastmasters International
ADP (Auto Data Processing) Alpharetta, GA 02/11 to Present
Learning Support Specialist/LMS Administrator (Learning and Performance)
Providing support for fifty (50) business line managers and core business services professionals, including the Director of Training, Manager of Tools and Tech, and the Learning and Performance team.
• Data entry support to LMS project: inputs data into Learning Management system; verifies accuracy of data, provides updates to the team regularly regarding status of projects; working knowledge of Cornerstone, Client & Associate; created cases Siebel CRM and in Global Case Management while utilizing Citrix; create online classes using Webex; familiar with ADP’s numerous products and services while entering accurate data; produce curriculums and events for clients and staff; upload spreadsheets to LMS & Edserv drives; Utilize MS office suite; remain current on all technical issues, new features, statutory changes by attending classes (i.e. Siebel); provides support to the region for all ADP applications; assist other regions and corporate in troubleshooting in Pilot and Production; anticipate operational and system deficiencies and repairs while recommending alternative solutions.
Philadelphia College of Osteopathic Medicine 04/08 - 02/11
Administrative Assistant to the Annual Giving Officer/ Clerk Typist
Primary and secondary support for, senior business line managers and core business services professionals, including Alumni dept and working directly with the VP, Director, and Giving officer. Providing diversified administrative and secretarial support functions independently, with limited supervision.
• Managed the Golf Classic Spreadsheet, answered and routed calls to appropriate recipients using a multi-lined telephone system; coordinated meetings and conference calls, performed general clerical duties; prepared and proof read golf correspondence, edited Annual Fund [Fund for PCOM] documents; created and modified documents using Microsoft Office. (Word, Excel, & Power Point) 2003 & 2007; received and distributed UPS/Fed Ex packages; communicated with clients via phone and email. Assisted with planning and coordinating organization events; including company parties, and faculty/staff campaigns; Accompanied staff on major fundraising events; initiated follow-up calls for Golf Classic Event; created and reviewed Banner requisitions for Golf and Annual Fund; organized files and information pertaining to the Alumni; Annual Fund & Golf outing., general errands, i.e., post office, bank, etc.
Supported Alumni Staff by keeping track of social events, i.e.; RSVP. Created and maintained filing system for project files, periodically updating information for new and existing vendors for Golf event, Liaise with facility staff regarding maintenance requests, ordering access cards and other administrative duties. Coordinated necessary materials, and equipment and/or meals for scheduled meetings and presentations, arranged meals and travel for Annual Giving officer. Supported program Coordinator with banner updates, generated and maintained files for student’s parents in each program (MS, ED.S. & Psy.D, & D.O.), responsible for mailings to Alumni, provided Administrative support for all faculty of the Alumni Department.
Abbott Labs, Newtown Square, PA 01/07- 08/07
Inbound/ Outbound Customer Service Representative
Utilized skills and experience to provided exceptional customer service and support to call center team.
• Provided customers with knowledge of products including the set up of equipment, entered correct information into the system, while following FDA guidelines, handled field exchanges with local pharmacies, dealt with heavy call volume daily, acknowledged each customers situation and provided much needed support while maintaining at least a ninety- eight percent rating on all calls, handled heavy call volume daily.
TOOLS/PROGRAMS/APPLICATIONS:
MS Office System 2003 & 2007, Outlook, Oracle, Planview, People Soft, Lotus Notes, eSTARS, Cool Compliance, familiar with Visio, Learning Source, Netmeetings, Sharepoint sites, Cornerstone, GCM, Webex, Talent Management, Siebel CRM, Banner, Virtual Edge, MTM (Metrics that matters)
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