Customer Service Human Resources

ERIN MARIE KINDELAN

Summary: Detail oriented professional with background in event coordination, human resources, and office management for start-up and high-growth firms. Effectively delegates tasks and adept in coordinating with different disciplines to facilitate firm’s organizational growth. Communicates efficiently and works well with others in cross-functional and global team.

Employment Experience:

Human Resources Generalist 8/2010-05/2012

Decisive Analytics Corporation | Arlington, VA

• Responsible for employee in-processing and out-processing, including orientation preparation, benefit administration, and record-keeping in all four corporate locations

• Handled all aspects of communications including phones, email, and drafting and proofreading correspondence

• Implemented an innovative Human Resource Information System, which resulted in a substantial change to the in-processing and on boarding procedures of the company

• Assisted in vendor contract re-negotiations and insurance requirements

• Performed accounting duties including expense reports, purchase orders and reconciling billing discrepancies

• Recognized by upper management for executing seamlessly orchestrated events that included contract negotiation, pricing, transportation accommodations and overall visibility of events ranging in size from 20 to 250 attendees

• Acted as liaison with event point of contact for CEO

• Arranged and promoted holiday charity events, coordinated details of gifts, scheduled site visits and reviewed progress reports

Server (summer job during college) 5/2007-6/2009

Capital Restaurant Concepts | Washington, DC

• Recognized as lead Server with the responsibility to overseeing that the other servers were upholding their duties

• Consistently exceeded sales goals through effective customer service by managing sections and multi-tasking

• Assisted other servers during rush periods to foster strong teamwork, while providing great customer service and dining experience

Shift Manager 7/2005-5/2006

Del Sol Tanning | Vienna, VA

• Ensured effective shift execution, which included cash handling, facility maintenance and customer memberships

• Ensured that customer service was exceeded through following up with customers and meeting any customer’s needs/demands

• Facilitated communication between employees for improved guest services, while gaining interfacing experience with upper management

Education:

Arizona State University 5/2010

• B.S. Communications

• Upper Division GPA: 3.25

• Dean’s list, Spring 2010

Certification and Skills:

• HR Generalist Certification, certified by Society for Human Resource Management

• Familiar with PayCom HRIS and Deltek GCS programs

• Proficient with Microsoft Word (85 wpm), Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher and Adobe Photoshop

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