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Customer Service Project

Location:
Mumbai, JH, India
Posted:
March 07, 2012

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Resume:

Anjali Shahi

E-mail: o7raop@r.postjobfree.com

o7raop@r.postjobfree.com

Mobile- +91-961*******

Career Objective:

To become a successful Manager want to achieve best in the field of Management

Professional Summary

A dynamic professional with 2 years’ rich experience in Finance, Purchase, Operation, Account Admin H.R. and Customer Relationship Management department. M.S. Office and Tally (ERP-9) Applications.

Currently designated as Admin executive (Admin & Customer Relationship Management),with Neutron Electronics Systems Pvt. Ltd.

A strategist & implementer with expertise in Finance, Operation, Account, Admin and H.R. activities.

Core Competencies

Finance

Inflow and Outflow.

Assisting in dealing with bank for loan and other kind of financial assistance.

Keeping record of finance sent to different branches and expenses

Bifurcating finance expenses on different section.

Bank reconciliation

Account

Billing and co-ordinate with customer for their payment.

Handling account payment and booking expenses.

Bank reconciliation

Operation

MIS Preparation

Tendering

Preparing Operation Report

Seeing timely dispatch of bill to the various parties

Follow-up with parties for their payment and their outstanding.

Purchase

Asking for quotation to the party and on the basis of that taking purchase decision

Preparing Purchase Order and looking for the vendor payment

Budget Vs. Actual Analysis

Admin

Seeing insurance of ships

Handling all Admin Payment

Making quotation and solving parties queries related with this

Making insure that all parties has got there bill on time.

Making Quotation,sending it to the parties and solving their queries related with this.

Customer Service Management

Handling Customers Problems

Handling Annual Maintenance Contract of existing customers.

Human Resource

Find out resume of the candidate and making it match with the post required, then . forward it to Manager for further process.

Issuing offer letters, Appointment letters and Confirmation

Career Highlights

1. Worked with Aaditya Birla Chemicals India Ltd. during summer training as a

Management trainee

2. Worked as a purchase executive in SKS Logistics Ltd.

3. Working with Neutron Electronics Systems Pvt Ltd as an Admin Executive.

May’01.2010 – July’30.2010 with Aaditya Birla Chemicals India Ltd. as Summer Training

Project Involved

Project #1 (Summer Training)

Company : Aaditya Birla Camicals India Ltd.

Title : Market Survey

Topic : Market Survey of Calcium Chloride

Project #2

Title : Research Report

Topic : Corporate Governance issues in changing world economic order

Project #3

Title : Survey Project

Topic : Preference of young about fast-food versus Traditional India Food.

Project #4

Title : Industrial Project

Topic : Investment Trend in aviation industries of India

IT Skills

MS-Office (Word, PowerPoint, Outlook, Excel, Access), Internet

Tally (ERP-9)

Academic Credentials

Two year full time PGDM with finance specialization from School of Management Sciences Varanasi. 2008-2010

Bachelor of Arts (Honors). from Ranchi University.2004-2007

H.S.C from Jharkhand Board. 2002-2004

S.S.C., from Bihar board.2002

Personal Details

Address : Regina Pacis Working Women Hostel, Opp-Byculla Police Station

Byculla (east), Mumbai

Contact Numbers : +91-961*******

Date of Birth : 21st November, 1986

Nationality : Indian

Marital Status : Single

Language Known : English, Hindi(writing & speaking)



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