Quality Assurance Project Manager

CORY L DOUGLAS

***** ***** ****** **, ***** Hills, Utah 84062 801-***-**** (H)

(*************@*****.***) 801-***-**** (C)

Available to discuss a position where employment background and approp riate education have resulted in

professional experience in the following areas:

* QA & PROJECT MANAGEMENT / PRODUCT OWNER

* QUALITY ASSURANCE / TESTING

* PROCESS / PROCEDURES IMPROVEMENT

* TECHNICAL TRAINING / SUPPORT

* NETWORK ENGINEER / ADMINISTRATION

Cory L Douglas

*************@*****.***

Employment History

** 20+ years of experience in the IT industry **

** 18+ years of experience in the Quality Assurance field **

ATTENSITY (11 Mo)

(Oct. 2011 – Sept. 2012) Salt Lake City, Utah.

QA Dept Manager Managed, mentored, coached, and was the comp any expert in QA. Developed and implemented

technical quality assurance standards/metrics, strategies, systems, methods and procedures for testing and analyzing

software performance and reliability, while continually monitoring effectiveness and identifyi ng performance

shortfalls/oversights.

Responsible for QA activities with 4 isolated engineering teams with 3 separate Project Managers. This

resulted in managing QA processes for 13 different products in two geographic locations (both Saas, and

conventional software products).

Managed and built two QA teams in two separate locations (Utah and California); while developing,

supporting and promoting team members to align with their longer term career goals.

I was the key liaison between Production Services / Support and Development. Following current

production escalations and engaging development resources immediately after validating reported issues.

Managed and built a Technical Writing department based in Utah; while developing, supporting and

promoting team members to align with their longer term career goals.

Focused on building and maturing the QA and Technical Writing departments by implementing best practice

process and procedures. Focusing on the CMMI standards for a comparative analysis.

Eliminated physical risks within the department (i.e. single points of failure, outdated or inadequate testing

environments, poor and inefficient tools, etc)

Implemented key processes to keep Project Managers and other stake holders informed of progress and

potential risks. (i.e Test Strategy documents, Test Plans, Risk Analysis Reports.)

Began implementing automation for new backend products (JUnit), and front end automation of UI apps

(Selenium)

Collaborated and coordinated QA Team efforts to ensure department a nd project goals, objectives, and

deliverables; and in meeting development commitments.

Experienced and proficient in the Agile workflow methodologies, and used Jira for Story and Task

management, while using TestLink for Test Case management.

Recognized and awarded as a “Patriotic Employer” by the United States Office of the Secretary of Defense,

for outstanding efforts in supporting The Guard and Reserve.

Technical Writing Dept Manager Managed a team of Sr Technical Writers, while creating and meeting d eadlines

for development of both online and printed documentation.

MODUSLINK (4+ Years)

(Apr. 2007 – Aug. 2011) Orem, Utah.

IT Enterprise Project Manager Formal and informal project management responsibilities for key IT projects.

Collaborated and coordinated various project activities in order to reach key milestones. Worked (on a global level)

with both internal employees (Asia, Europe, and Americas), as well as contracted overseas outsourced resources

(India). Kept key stakeholders and department heads appraised of project progress and contingency plans as

needed/requested.

Global IT Systems SharePoint Product Owner / Project Manager / Analyst / Administrator / Trainer Besides

being two man show with SharePoint (Shared with Infrastructure Administrator in Singapore). Became corporate “Go

To” man concerning SharePoint implementation, development, and support. Some of the more prominent roles and

responsibilities included:

SharePoint Owner

Analyst

Global Application Administrator

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Corporate Trainer

Corporate Departmental Consultative Resource,

Process & Procedure Governance Director.

Manager and Director of a specialized SharePoint SWAT Team.

Also provided corporate wide support to SharePoint Site Administrators.

Global IT Systems QA Analysts / HPQC Administrator Acting Global QA analyst, HPQC Administrator / trainer

/ consultative resource, and process / procedure resource. Also corporate wide Project Manager, Analyst, trainer, and

tier 2 support resource.

Global e-Business QA Lead & Services Manager Primarily responsible for defining, and implementing (industry

standard) best practices throughout the software development life cycle, and act as a liaison between IT Auditors,

eBusiness IT, and the Business departments; while managing others in the eBusiness department. Also performing

liaison between the Business and IT organizations. Analyzed IT deficiencies and creatively worked to bring the

eBusiness department into full compliance for SOX, PCI and Safe Harbor requirements. Focused effo rts with Client

Services, SLAs, and other offerings.

NUSKIN ENTERPRISES (6.5 Years)

(Sept 2000 – April 2007) Provo, Utah.

Sr. Quality Assurance Engineer, with multiple web based software applications which necessitated working

knowledge of SAP, Atlas, Oracle, Unix, Middleware, E-merge, Weblogic, BroadVision, Intercom, Linux, Bugzilla,

PVC Tracker, Mercury Test Director, and Mercury Quality Center with automation experience.

QA ISR Lead (Internal Service Request). Responsible for managing other QA Engineers as well as developing the

ISR process and assisting the ISR project managers in verifying that software updates had been thoroughly tested and

were ready to be moved into production.

QA Linux box Root Admin Responsible for upkeep and maintenance of internal QA Web page and Defect writing

application.

Held many other job title & duties within the QA organization, including:

o Test Process Improvement Manager (see Process Improvement section below),

o Test Environment Task Force Team Lead (see Process Improvement section below),

o Lead Project Manager for multiple applications,

o Mercury Quality Center Trainer,

o Testing Tools Trainer,

o Testing Methodologies Trainer (see Technical Trainer section below.)

INTEL / CDI CORPORATION - WEST (1.5 Years)

(Apr. 99 – Sept 2000) American Fork, Utah.

Software Quality Assurance Testing Engineer contractor with several LANDesk Management Networking Suites

for all versions of NT, Windows 2000, Windows 9x and 3x, Netware 3x through 5x, Redhat Linux 5x through 6x,

Caldera Linux 1x through 2x, OS/2, and Dos 6.22.

QA Lab Technician. Assisted in relocating, repairing hardware, and setup of Lab testing facilities in a heterogeneous

environment for QA testing. (500+ machine computer lab)

WORDPERFECT CORPORATION / NOVELL INC. / COREL INC. (7 Years)

(Dec. 91 - Sept. 98) Orem, Utah.

Quality Assurance Swat Engineer with testing and networking experience for several WordPerfect Suite versions.

Overtime tester with the Alpha and Beta version of WordPerfect 6.0 for Windows, and bet a tested versions of Corel

WordPerfect Suite 7 & 8.

Customer Support Senior Priority Technician in Dos / Windows 3.x / Windows 9x / Windows NT, WordPerfect Suite

Products, with specialized expertise in Graphics, Tables, Equations, Charting, Slide Shows a nd Sound.

Technical Writer for the Chauncey Certification Test for Presentations 7.

New hire backup Trainer. Technical Resource Technician for Team. Designated WordPerfect campus tour guide for

visiting CEOs and dignitaries.

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Certifications & Education

SKILLPORT PMP (PROJECT MGT) TRAINING – (Online)

Project Management

PILOTHOUSE CONSULTING – Las Vegas NV

Microsoft SharePoint 2007

NEW HORIZONS – Salt Lake City, Utah

Microsoft Commerce Server

INSTITUTE FOR NETWORK PROFESSIONALS - Orem, Utah

MCSE, CNA, MCP, MCP+Internet, CTT (Certified Technical Trainer), and A+ certifications. Also Linux

training. (All with hands on experience.)

UTAH VALLEY UNIVERSITY - Orem, Utah.

Majoring in Information Systems and Business Management.

LARNED HIGH SCHOOL - Larned, Kansas

Qualifications

Quality Assurance & Technical Writing Manager

Experienced QA Manager, with strengths around maturing the department with guiding CMMI standards,

but also in identifying team member strengths and career goals, and then mentoring them to attain their

goals, which results in happier, more efficient and productive employees.

Able to handle times of rapid growth within a company/department, and staff teams appropriately, while

building departments in a way to avoid downsizing in slow economic times; whether through employee

cross training or outsourcing spikes to other contracting companies.

Keen in evaluating areas of risk within a department, and able to eliminate or minimize t hrough various

strategies or processes.

Have been instrumental in taking either non-existent or underperforming QA departments and growing and

maturing them into lean, efficient, and productive organizations, with Test Process Improvements,

motivating goals and career paths, and better ROI tools and environments.

Communication is a key component in managing and keeping key players within a project’s SDLC in sync,

which is a key strength in my management style.

My Core Value system focuses on team member “Accountability”, “Discipline”, and Effort”, along with a

positive attitude and proactive communication.

Quality Assurance Software Engineer

18+ years experience in QA, with expertise in strategic planning, designing / mapping, writing and

execution of comprehensive test plan documents.

Participant in numerous QA Process and QA Strategy-design / implementation teams.

Created and implemented the Quality Assurance department’s Test Strategy template document, as well as

the Test Plan Matrix template documen t.

Facilitated standardizing the defect writing process in the QA department.

Developed a Test Plan Coverage spreadsheet template as well as a Test Strategy document for the QA

department.

Functioned as team Lead and tester over the ISR process.

Involved in every aspect of the product life cycle with various E -commerce projects, including:

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o Strategic planning,

o Requirement meetings,

o Design meetings,

o Creation of Test Plans and Test Cases,

Misc. document reviews, Risk Analysis reports, Post Mortem meetings…

o

Installed, updated, and managed the Linux QA Web server, along with Bugzilla Defect tracking software.

Assisted in backend testing of various Databases, Applications, and Middleware programs, including:

SAP, Oracle, Forte, Fortedo, Tuxedo, Weblogic, Broa dvision, eClips, Team Messaging, Welcome Screen,

V&G, GWP, RWP, Emerge, and various international versions of those applications.

Participated in nearly every aspect of the product Life-Cycle phase, including:

Initiation,

Requirements,

Design,

QA/Test,

Deployment,

Production Verification

and Post-Mortem reviews.

Selected as the only Testing Engineer to participate in specific product Road -Map design meetings at

Intel, along with Development, Business, and Marketing representatives, to establish Prod uct

Requirements and new concepts to be integrated for upcoming versions of the product.

Lead the team in number of quality defects written in all projects I was assigned to.

Experienced with various testing methodologies, including: Cycle Testing, User Testing, Application

Testing, Acceptance Testing, Stress Testing, Regression Testing, Load Testing, Configuration Testing,

Change Testing, Topdown Testing, and Smoke Testing.

Relocated and set up 500 machine testing Lab. Repaired and added approximately 100 new machines to

testing lab, and set them up in a heterogeneous networked environment. Installed every OS on lab

machines and created clean images with Ghost software. I also used PowerQuest’s Drive Image Pro and

Altirus’s Image Blaster Pro with various projects.

Increased Testing Department productivity, at Corel, by being instrumental in putting various tools into

place within Quality Assurance, including Excite Pal messaging system, and Power Quest Disk Imaging

software.

Assisted in the creation of the Chauncey Certification Test for Presentations 7.0. (Panel question writer)

Consistently met or exceeded assigned deadlines.

Completed several CBT (computer based training), courses on C++ programming language and SQL.

Extensive Testing experience throughout product life cycle for multiple e-commerce and in-house

applications at NuSkin International with various I.E. and Netscape web browsers in Windows 2000 and

Windows XP environments.

Also extensive testing experience with several releases of Intel LANDesk Management Suite software

with all versions of NT, Windows 2000, Windows 9x, as well as OS/2, Win 3.11, Dos 6.22, Netware 3.x

through 5.x, and several versions of RedHat, Caldera, and SUSE Linux Operating System

environments.

Previous testing experience with WordPerfect Suite Products, including exclusive testing of WordPerfect 8

Legal Suite, as well as WordPerfect Suite 8 with Dragon Naturally Speaking and older versions of the

WordPerfect Suites in the Windows 98 and NT environments.

Daily experience with bugbase software, while working closely with Product Managers, Release

Management teams, Software Programmers, Software Engineers, and Third Party Companies. Extensive

experience with Tracker, Folio, InfoBase, Acbrowser, Onyx, SuptReg and Wor dPerfect’s Dataperfect,

Tracking/Bugbase software.

Technical Expert and Demonstrator at PC Expo in New York with WordPerfect Legal Suite 8 and

WordPerfect 8 with Dragon Naturally Speaking Suites.

Selected for overtime testing with Presentations / WordPerfect 6.x, 7, & 8 for Windows 95 / Windows NT

while performing in the capacity of a large account / customer support senior technician.

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Process Improvement (For e-Business Quality Assurance Standardizations)

Solitary authority in managing e-Business IT SDLC Quality Assurance / Control for a world wide (40+

offices) Chain Supply Management company with clients such as Microsoft, Apple, IBM, Cisco, Linksys,

AMD, Creative Labs, Intel, Sony, Seagate, AT&T, Fujitsu, etc…

Help establish SharePoint Alerts and Workflows to support PCI and SOX initiatives.

Worked with internal auditors to implement processes, procedures, and policies that supported and

allowed compliance with SOX, PCI, Safe-Harbor standard.

Part of a small team that integrated Magic with HP Quality Center.

Part of a small team to create effective Change Management controls and processes within Magic.

Primary contributor in getting HP Quality Center implemented; and as the HPQC Site Admin, managed,

and IT users trained, globally (Primarily the U.S ., Europe, & Singapore).

As the Lead Manager of TPI (Test Process Improvement), I was responsible for facilitating process

improvement brainstorming session meetings, as well as creating all of the standardization documents that

would be used in the Quality Assurance department. Some of these documents include the following: Test

Strategy document, Test Plan, Test Coverage Matrix, Risk Assessment document, ISR template (internal

service request), Defect Writing template, State Flow Diagram template, and th e QA department

handbook.

NuSkin Company wide Platinum Elite Team Nomination in December 2006 for my efforts in designing

and implementing a quality assurance process that would stand up to rigid FDA approval regulations.

Participant in numerous QA Process and QA Strategy-design / implementation teams.

Only one chosen to attend a week long training on “ Managing the Test Process” in Boston, as well as a

week long Star West Conference in California

Instrumental in creating fail safe strategies in preventing data loss as well as lost test time, due to power

outages. This was primarily done via UPS implementation throughout the entire company, with all

departments benefiting.

Test Environment Task Force at Nuskin. I lead efforts to better maintain and monitor our TEST

environment to assure a clean test environment that, as closely as possible, mirrors our PRODUCTION

environment.

Defect writing improvement and standardization facilitator.

Increased Testing Department productivity, at Corel, by being instrumental in putting various tools into

place within Quality Assurance, including Excite Pal messaging system, and Power Quest Disk Imaging

software.

Participated as a QA representative, forming a team, in evaluating several different monitoring tools for

all critical company electronic environments.

Was asked to help establish a process for upgrading all corporate computers with little or not invasive

impact on corporate employee, as well as provide a way that our computer records would comply with

Sarbanes Oxley requirements for licensing and security.

Project Management /Administration

Completed 60+ hr PMP training

In the Enterprise, instrumental in managing projects with…

o SharePoint Upgrades / Migrations from Singapore to the US with both intranet and extranet

portals, including:

WSS 2.0 to WSS 3.0

WSS 3.0 to Enterprise SharePoint 2007

Enterprise SharePoint 2007 to Enterprise SharePoint 2010.

o IFS Migrations from Europe to the US,

o and Infrastructure Firewall upgrades on a global scale.

Sub Project Manager for the HPQC application migration and upgrade from Singapore to the US. Also

was the Application Admin for HPQC.

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Network Engineering /Administration

Various Networking / Administrative certifications acquired with hands on experience.

QA Linux Server box Admin for the IT Quality Assurance Group.

Hands on experience with designing, installing, and configuring Linux & NT Servers & Workstations.

Also hands on experience with Novell 4.11 Administration and installation.

Accomplished with integrating heterogeneous networked environments.

IE:Windows NT 4.0, Linux, Novell NetWare, Windows 9x, Macintosh.

Assisted in 500 machine lab relocation and setup for testing department.

Physically built every aspect of a networking environment.

ie: assembling computer hardware, software, cables, and implementing various peripheral

devices.

Institute For Network Professionals member.

Utah Association of Network Professionals (UANP) member.

Competent in the following capacities: Installation of new workstations an d ancillary software on the

servers and management of licenses; Hardware and software user support for desktop machines;

Hardware and software selection and procurement; Installation and maintenance of local area network

components; Connections to external networks, including Internet, and firewall maintenance.

Knowledge of general system administration responsibilities. i.e. adding users/hosts to the network,

moving machines, and adding peripherals.

Knowledge of general software maintenance of workstations and servers.

i.e. checking logs, securing access (passwords), updating configuration files, and

troubleshooting software failures.

Also able to install and implement network cabling, hubs, routers, bridges etc.

Microsoft Certified Professional status with Windows 95, Proxy Server 2.0, Internet Information Server

4.0, TCP/IP with Windows NT Server 4.0, Windows NT Server in the Enterprise, Windows NT

Administration, & Networking Essentials.

Also familiar with IPX/SPX, NetBEUI, LDAP, Microsoft Server Exchange 5.5, Internet Explorer

Administration Kit, and hardware / cabling configurations.

Technical Trainer / Support & Other Qualifications

Certified Technical Trainer (CTT).

Senior Priority Support Backup Group Trainer / New Hire Trainer, Technical Resource / Technician

with focused expertise in all areas, versions and languages of the WordPerfect Suite, also very

experienced in Microsoft suite software.

Contact this candidate