Manager Customer Service

DAVINA F. HONEGHAN

**** **** **** ****** • Brooklyn, New York 11234

Tel: 917-***-**** • E-mail: **************@***.***

SUMMARY

Marketing oriented administrator, with many years of operations/production management experience in the fashion industry and post production field. Hands-on teaching and administrative experience in an educational environment. An excellent communicator, with diversified skills in both the public and private sectors.

Extensive involvement in school/social services as a support person in an educational and administrative environment.

PROFESSIONAL EXPERIENCE

BERKSHIRE HATHAWAY COMPANY (GARAN DIVISION), New York, NY 2007-Present

Production Coordinator /Administrative Asst

Assist Production Manager in all capacities. Issue POs to factories for fabric (Bangladesh and Central America). Monitor Time and Action Calendar.

• Work closely with factories in Bangladesh, China and El Salvador, maximizing production and monitoring quality control.

• Track shipments of fabric.

• Oversee production samples for fit.

• Designed a system to accurately monitor and control chargebacks.

• Expanded resources in China and established new ones in India, to meet additional production requirements.

• Review quality control by vendor and style.

• Provide administrative support to the Executive Secretary in dealings with all departments within Garan.

TAL, New York, NY 2006-2007

Assistant to VP of Production

Assisted the Production Manager, issuing POs to factories, made travel arrangements, spec garments and maintained Excel spreadsheet records. Assisted Design Team.

• Tracked goods from overseas.

• Liaison between factories, accounting and shipping and receiving.

• Ordered office supplies and completed expense reports.

BACKFLIPS KIDS/JUNIORS, New York, NY 2003-2006

Administrative Sales Assistant

Showroom sales responsibilities for leading labels including JLO by Jennifer Lopez, Mainstream, 100 Degrees and others. Maximized orders through the sale of multiple brands.

• Administrative responsibilities included travel arrangements, expense account review, own correspondence and communication with other departments.

• Designed logo and hangtags for 100 Degrees.

• Serviced customers in the showroom. Created own correspondence.

IMAGE GROUP POST (IGP), New York, NY 2000-2003

Assistant Manager of Operations

Scheduled client use of the editing suites, sound and graphics rooms for a major post production house.

• Personally interacted with clients and provided service to producers of MTV, Nickelodeon, The History Channel and others.

RHINOCEROS EDITORIAL, GRAPHICS AND POST, New York, NY 1998-2000

Assistant Manager of Operations

Coordinated the use of facilities for a post production house.

• Scheduled use of the editing suites, sound rooms and graphics rooms.

• Supervised post production staff.

• Worked with clients including Denny’s, BMW, Garnier Fructis, and others.

MACY’S EAST, Brooklyn, NY 1992-1998

Assistant Manager / Coach Specialist

• Assisted junior and senior executives

• Answer and direct switchboard inquiries

• Responsible for a staff of twenty sales associate, and four departments

• Responsible for working with visual graphics department in formulating creative ideas to present merchandise

• Special concentration in Coach merchandise

• Provide exemplary customer service.

OTHER EXPERIENCE

EPIPHANY LUTHERAN CHURCH AND SCHOOL, Brooklyn, NY 1994-Present

Administrative Assistant/Teacher

Assist the Minister in all administrative duties and serve as liaison between the school administrators, teachers and parents.

• Coordinate all functions, fundraisers and special events for the school and church.

SKILLS

Microsoft Office Suite, MAC, Scheduall, AS400, Adobe Photoshop and Illustrator, Lotus Notes, Keyboard Speed: 70 WPM

EDUCATION

Brooklyn College of CUNY, Brooklyn, NY

REFERENCES

Available Upon Request.

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