Brian D. Etienne

**** **** ******

Roseville, MN 55113

612-***-**** HM

E-mail: o7euce@r.postjobfree.com

Summary: Over 16 years experience in EDI, Finance, Customer Service, HealthCare, product and project management. A team player with over 15 years of responsibilities involving Electronic Commerce and Electric Data Interchange systems, both financial, retail and HealthCare. Provided administrative support for EC teams. Instrumental in document development, communications and interaction with internal and external clients. Implemented production changes, UCC-128 labels and business applications using Edisoft, Windows-based software, Unix, Mercator and AS/400. Seeking a position in HealthCare financial department, where I can be part of a growing team.

PROFESSIONAL EXPERIENCE

CIBER/UNITED HEALTH GROUP

Business Analyst/EDI 2009 – 2010

Responsibilities include

· Worked with product development team to convert 4010 to 5010 HUB.

· Created Business and Functional requirements for processing of EDI Health Care Transactions.

· Created RACI/Matrix and Project plan for daily EDI processes.

· Created documentation to facilitate on-going test plans.

· User acceptance, Regression and UAT testing with all divisions for system upgrades.

· Daily and weekly production reports processed and kept within compliance.

· Created hyperlinks keeping global research current.

· Reformatted special projects using Access and excel to allow global project for accuracy.

· Production Support and problem resolution keeping errors below 10%.

BLUE CROSS BLUE SHIELD 2007 - 2009

EDI Business Analyst

Responsibilities include:

· Production support, Registration and Testing with new Providers

· Gathered requirements for set up validation – Sterling B2B integration.

· Created documentation to facilitate on-going test and production plans

· Worked Daily with third party vendors.

· Experienced Transactions 837, 835, 834, 270, 271 – HIPAA

· HIPAA approved code sets (CPT, HCPCS, ICD-9-CM and CDT); CMS 1450 and 1500 billing forms and guidelines

· Create documentation for production support

· COGNOS reporting tool creating reports.

· Set up development of new trading partners

· Team lead on special products

MINNETONKA MOCCASIN 2002 – 2007

EDI Business Analyst

Responsible for timely EDI activities involving QA and E-commerce. Use of Mercator 6.5 and 6.7. Mapping of file transactions using EDISOFT/SQL and Mercator. Standards including VICS and X-12 on AS/400 platform. Use of SQL server. Knowledge of all Microsoft applications with advanced skills in Access and Excel. Decreased retail chargebacks by 90% first year.

· Troubleshoot failed links and files, both in and out using analytical tools.

· Maintains the Signature of Authority Schedule along with assisting Manager with periodic company updates.

· Month end billing process for EDI and VAN Transactions.

· Gathered requirements to implement new retail customers.

· Experienced transactions: 820, 850, 856, 860, 204, 210, 214, 855, 810, 832, 830.

· Ensure viable EDI partnerships are created and maintained. Provide analysis and solutions across all ANSI X-12 versions 3060 and above.

· Setup and maintain all new and existing trading partners and setup communication protocols.

· Directly responsible for daily EDI and UCC-128 label development.

GN RESOUND 2001 – 2002

Customer Service/Technical Support

Responsibilities include phone support for National Hearing Aid products. Troubleshoot and assist diagnosis of products, services and quality customer service.

· Directly responsible for daily support of Hearing Aid dispensaries on West Coast.

· Top 10% representative.

· Manage all issues and troubleshooting/phone support within given deadlines.

· Customer liaison between vendor and representatives.

WELLS FARGO CORP. 2000 – 2001

EDI Computer Analyst 4

Responsible for troubleshooting and resolution of all production issues. Coordinated and managed the successful implementation of Electronic Data Interchange with company’s vendors and customers. Mapped with Mercator 1.4.1 – 2.1.

· Directly responsible for new mapping, testing and implementation into production.

· Manage EDI projects, internal and external training and developed 850, 810 and 855 maps in ANSI X-12 formats.

· Instrumental in communication setups on IBM Global VAN and documentation development. Trading Partner Setups and maintain documentation.

· Customer liaison between vendor and representatives.

· Manage rollout of EDI Partners and account manager.

TARGET CORPORATION 2000 –2000

EDI Development Analyst

Responsible for troubleshooting and resolution of all production issues. EDI map changes. Sterling Commerce Gentran (for MVS), mainframe 6.0 ANSI X-12. Monitored communication of Sterling VAN.

· Analyzed Super T, GVPC (Grocery Product Vendor Catalog), responsible for EDI map changes, testing new transactions and production implementation.

· Instrumental in documentation development for all production procedures. New employee training. Trading Partner setups and maintenance.

· Multitask projects including EDI mapping, system support. Client and vendor problem resolutions and test processes.

· Worked with EDI customer service and managed EDI relationships.

CHARTER SOLUTIONS 1999 - 2000

EDI Analyst (Consultant)

Responsibilities include 24 X 7-production support. New and re-mapping using Sterling Commerce Gentran 5.1.1 server for UNIX. Reprocess and troubleshoot file failures. SAP and Cypress.

· Vector: Connexion DB2 version (formally Sterling Commerce

· EDI mapping of new transets using Gentran Server 5.1.1 on UNIX, MQ Series, SQL and Windows NT.

· Trading Partner setups, IBM Global VANS, Cleo script changes and production support.

· Testing of new transactions and maps prior to production. Internal communication to all staff to ensure correct implementation.

· Monitor completion of production transactions.

· Maintained open channels of communication with all trading partners.

US BANK 1992 – 1999

EDI – Business Analyst/Production Analyst 2/ACH/EDI

Responsibilities include project management by use of APM. Writing of detailed technical requirements and mapping. New business development and testing all applications prior to implementation into production. Knowledge of all financial transactions. Extensive use of PEP+ and Hogan.

· Vector: Connexion DB2 version (formally Sterling Commerce

· Mapping new financial transaction using Sterling Commerce Gentran Mainframe and Mercator.

· Worked across multiple business lines and directly with vendors.

· Develop and manage client applications from ground floor of all EDI/ACH products and services. Trading Partner setups.

· Prepare and analyze applications in test regions prior to production. Coordinates implementation and operational production changes. Monitor daily production EDI/ACH tasks for accuracy and implement changes.

· Maintains the Signature of Authority Schedule along with assisting Manager with periodic company updates.

· Month End Journal Entries, including all A/P reclasses and accruals.

· Analyze all raw EDI data files from clients for inaccuracies and assist in re-submission of transaction.

· Maintained and managed accounts and communications package for daily production and conducted weekly status meetings.

· EDISOM for translation and transaction building.

· Performed monthly billing and department budget.

· Created project and problem log documentation and operational changes and procedures.

FINGERHUT CORPORATION 1991 – 1991

Market Research Analyst

Responsibilities include product development, layouts and forecasts. Writing of detailed technical requirements and specification.

· Created layouts for external catalogs and brochures.

· Developed all marketing forecasts, budgets and strategic planner.

· Department trainer, system manager and all goals were met in the marketing and research department.

CHEMED CORPORATION 1986 – 1991

VP Marketing/Midwest Region

Responsibilities include product development and budgets. Writing of detailed technical requirements and presentations.

· Created three commercial products and increased revenue 200% in first year.

· Wrote all proposals for products development.

· Directed all trade shows and seminars.

· Employee of the year 1987.

EDUCATIONAL BACKGROUND

M.B.A./M.S. – Business Administration, Management

CARDINAL STRITCH COLLEGE, St. Paul, MN (in progress)

B.A. Liberal Arts, Music

HAMLINE UNIVERSITY, St. Paul, MN

ADDITIONAL SKILLS

Excel, Word, ECXpert, Windows, NT, Mainframe including TSOA, TSOC, AS/400, Power Point, RS/6000 and system analysis. Health care to include Audiology with GN Resound. Managed insurance group for US Bank. Six years retail and call center. PEP+ Hogan and MTEC financial. EDI mapping using both Gentran and Mercator. UNIX, NT and Mainframe. Project management with APM. Use of TSOA, TSOB, TSOC Cypress, SAP and Mainframe. PowerPoint, Excel and APM Project. Very self-motivated with strong communication skills.

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