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IT Administrator

Lawrenceville, Georgia, 30044, United States
June 30, 2010

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Sean Campbell

*** **** *****, *************, ** 30044, Phone (678) ***-****, (770) ***-**** Email:

OBJECTIVE: Experienced, responsible Computer Analyst is seeking a challenging position in an organization where technical skills and client satisfaction will provide professional growth for a motivated and dedicated individual.


 Managerial and supervisory background with excellent interpersonal communicational skills.

 Excellent analytical and problem solving skills.

 Knowledgeable of hardware and software components.

 Strong Windows 2000 server, Windows XP/2000 workstation technical support and troubleshooting skills.

Technical Skills

√ System administration involving installation and configuration of Windows 2000/XP

in LAN/ WAN environment.

√ Windows NT/2000/XP Operating Systems

√ Installed and configured local, network printers, Nic Cards, Hard Drives, CD-ROMS

√ Backup utility Veritas Backup Exec, 8.X and 10.0. Centralized backup.


Computer Career Center, Garden City, NY -- LAN Specialist -- Certificate Program 3/96-11/96

S.U.N.Y. at Old Westbury, Old Westbury, NY, -- Bachelor of Science -- Finance 1/89-12/93


Customer Service Rep U-Haul Corp. Alpharetta, GA 5/08 – present

 Cleaning rental equipment.

 Levels inspection.

 Serving customers in person and on the telephone, and using the computer to prepare rental contracts and invoices

 Maintaining the facility and lot in a clean condition

 Ability to operate motor vehicles with both types of transmission (automatic or standard)

Desktop/LAN Support Analyst Fidelity Information Services, Alpharetta, GA 1/08-present

 Day to day support consists of 70% desktop support and 30% server support

 Providing pc configuration and development support for LANs and microcomputer environments.

 Maintaining effective and efficient network or PC operating environment by monitoring performance and identifying hardware, software, and configuration solutions.

 Instructing users on advanced features/functions of business and multiple applications software.

 Performing miscellaneous technical and administrative tasks in support of the LAN or PC environment.

 Supporting users on a variety of desktop and laptop computers

 Deploying, monitoring and maintaining laptops and desktops

 Coordinate domain migrations for user’s and pc’s

 Provide support to the network team

 Provide support to multiple remote users

 Perform LAN Administration duties including resetting user accounts and modifying passwords

LAN Administrator, /Server Storage Analyst Con Edison -, New York, NY 7/04-12/07

 Install and move servers and storage equipment.

 Install and configure servers, as well as perform maintenance and troubleshooting of servers

 Perform routine system administration tasks including backups and file restores, account installation and deletion, Server installation, and operating system upgrades.

 Proactively administer and maintain a highly available server farm used in a production environment for multiple business critical applications.

 Apply all security patches as needed to maintain a secure environment.

 Perform monthly and quarterly audits on servers.

 Manage and monitor storage array volumes and direct-attached storage.

 Provide first-level and second level server troubleshooting and response.

 Install Host Bus Adaptors for storage environments.

 Install post-OS required software.

 Manage tape libraries, backup agents and associated software.

 Assign server permissions and implement print server requirements.

Desktop/Rollout Support Technician, Estee Lauder Companies, Inc. (Contract) 3/04-7/04

 Install and configure Windows XP workstations, replacing existing Windows NT & Windows 2000

 Configure Outlook XP

 Install and configure Network printers for users.

 Install and Configure Blackberry & Palm Peripherals for multiple users.

 Retrieve and restore document for users, via Altiris PC File Transfer.

 Provide desktop support for users at multiple corporate sites.

 Install additional software for users.

Desktop/Rollout Support Technician, Carlyle & Conlan Inc. Morrisville NC (Contract) 1/04-3/04

 Install and configure Windows XP workstations, replacing existing Windows NT Workstations

 Configured Network printers for users.

 Provide desktop support for users at multiple corporate sites.

 Inventoried and tagged replaced PC’s using Excel spreadsheets for removal from sites.

Systems Analyst III, Dreyfus Service Corp., Uniondale NY 9/98-10/03

 Provided executive and third level technical support.

 Provided desktop and phone support to more than 2000 users.

 Performed LAN Administration duties including creating user account and modifying passwords.

 Analyzed and solved network bottlenecks, utilizing software/hardware sniffer utilities and performance monitors.

 Performed software installation, upgrades, testing and rollouts.

 Served as Lead Engineer on various projects.

 Responsible for stress testing, implementation and rollout of new software.

 Enabled network printer and modem connectivity.

Technical Support Engineer, Computer Associates, Islandia, NY 1/97-9/98

 Installed and configured Windows NT 3.51 workstation and Windows NT 4.0 server.

 Installed and configured ARCserve on Windows NT servers and workstations.

 Installed and supported Cheyenne’s Raid Option, Open file agent option, Lotus Notes backup agent and Exchange backup agent.

 Helped clients troubleshoot ARCserve for Windows NT via telephone support.

PC Support Team Leader, Computer Career Center, Garden City, NY 11/96-9/98

 Supervised, directed and developed level I and II technicians in Long Island and New York City.

 Provided hands-on daily leadership and direction for IT staff.

 Assisted with the cabling and configuration of the LAN.

 Responsible for ensuring that policies and procedures of the company are followed.

 Trained employees, executed assignments and respond to service requests in timely manner.

 Installed, configured and replaced hardware and software in workstations.

 Installed and configured Windows 3.11, Windows 95 and Windows NT 4.0.

 Upgraded, maintained and purchased equipment.

 Diagnosed and resolved problems with hardware, applications, and operating systems.


Available upon request.

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