OBJECTIVE: Experienced, responsible Computer Analyst is seeking a challenging position in an organization where technical skills and client satisfaction will provide professional growth for a motivated and dedicated individual.
SUMMARY OF QUALIFICATIONS
Managerial and supervisory background with excellent interpersonal communicational skills.
Excellent analytical and problem solving skills.
Knowledgeable of hardware and software components.
Strong Windows 2000 server, Windows XP/2000 workstation technical support and troubleshooting skills.
√ System administration involving installation and configuration of Windows 2000/XP
in LAN/ WAN environment.
√ Windows NT/2000/XP Operating Systems
√ Installed and configured local, network printers, Nic Cards, Hard Drives, CD-ROMS
√ Backup utility Veritas Backup Exec, 8.X and 10.0. Centralized backup.
Computer Career Center, Garden City, NY -- LAN Specialist -- Certificate Program 3/96-11/96
S.U.N.Y. at Old Westbury, Old Westbury, NY, -- Bachelor of Science -- Finance 1/89-12/93
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Customer Service Rep U-Haul Corp. Alpharetta, GA 5/08 – present
Cleaning rental equipment.
Serving customers in person and on the telephone, and using the computer to prepare rental contracts and invoices
Maintaining the facility and lot in a clean condition
Ability to operate motor vehicles with both types of transmission (automatic or standard)
Desktop/LAN Support Analyst Fidelity Information Services, Alpharetta, GA 1/08-present
Day to day support consists of 70% desktop support and 30% server support
Providing pc configuration and development support for LANs and microcomputer environments.
Maintaining effective and efficient network or PC operating environment by monitoring performance and identifying hardware, software, and configuration solutions.
Instructing users on advanced features/functions of business and multiple applications software.
Performing miscellaneous technical and administrative tasks in support of the LAN or PC environment.
Supporting users on a variety of desktop and laptop computers
Deploying, monitoring and maintaining laptops and desktops
Coordinate domain migrations for user’s and pc’s
Provide support to the network team
Provide support to multiple remote users
Perform LAN Administration duties including resetting user accounts and modifying passwords
LAN Administrator, /Server Storage Analyst Con Edison -, New York, NY 7/04-12/07
Install and move servers and storage equipment.
Install and configure servers, as well as perform maintenance and troubleshooting of servers
Perform routine system administration tasks including backups and file restores, account installation and deletion, Server installation, and operating system upgrades.
Proactively administer and maintain a highly available server farm used in a production environment for multiple business critical applications.
Apply all security patches as needed to maintain a secure environment.
Perform monthly and quarterly audits on servers.
Manage and monitor storage array volumes and direct-attached storage.
Provide first-level and second level server troubleshooting and response.
Install Host Bus Adaptors for storage environments.
Install post-OS required software.
Manage tape libraries, backup agents and associated software.
Assign server permissions and implement print server requirements.
Desktop/Rollout Support Technician, Estee Lauder Companies, Inc. (Contract) 3/04-7/04
Install and configure Windows XP workstations, replacing existing Windows NT & Windows 2000
Configure Outlook XP
Install and configure Network printers for users.
Install and Configure Blackberry & Palm Peripherals for multiple users.
Retrieve and restore document for users, via Altiris PC File Transfer.
Provide desktop support for users at multiple corporate sites.
Install additional software for users.
Desktop/Rollout Support Technician, Carlyle & Conlan Inc. Morrisville NC (Contract) 1/04-3/04
Install and configure Windows XP workstations, replacing existing Windows NT Workstations
Configured Network printers for users.
Provide desktop support for users at multiple corporate sites.
Inventoried and tagged replaced PC’s using Excel spreadsheets for removal from sites.
Systems Analyst III, Dreyfus Service Corp., Uniondale NY 9/98-10/03
Provided executive and third level technical support.
Provided desktop and phone support to more than 2000 users.
Performed LAN Administration duties including creating user account and modifying passwords.
Analyzed and solved network bottlenecks, utilizing software/hardware sniffer utilities and performance monitors.
Performed software installation, upgrades, testing and rollouts.
Served as Lead Engineer on various projects.
Responsible for stress testing, implementation and rollout of new software.
Enabled network printer and modem connectivity.
Technical Support Engineer, Computer Associates, Islandia, NY 1/97-9/98
Installed and configured Windows NT 3.51 workstation and Windows NT 4.0 server.
Installed and configured ARCserve on Windows NT servers and workstations.
Installed and supported Cheyenne’s Raid Option, Open file agent option, Lotus Notes backup agent and Exchange backup agent.
Helped clients troubleshoot ARCserve for Windows NT via telephone support.
PC Support Team Leader, Computer Career Center, Garden City, NY 11/96-9/98
Supervised, directed and developed level I and II technicians in Long Island and New York City.
Provided hands-on daily leadership and direction for IT staff.
Assisted with the cabling and configuration of the LAN.
Responsible for ensuring that policies and procedures of the company are followed.
Trained employees, executed assignments and respond to service requests in timely manner.
Installed, configured and replaced hardware and software in workstations.
Installed and configured Windows 3.11, Windows 95 and Windows NT 4.0.
Upgraded, maintained and purchased equipment.
Diagnosed and resolved problems with hardware, applications, and operating systems.
Available upon request.
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