Customer Service Manager
Resume:
Harry Paul Grady V
*** ********* **. 610-***-****
Downingtown, PA 19335 ********@*******.***
Summary
Meticulous, methodical, task-oriented Records Manager and Auditor with significant expertise in archiving and document management. Highly skilled in the search and retrieval of documents within a complex database system. Known for tenacious, innovative approach to problem solving coupled with strong drive to project completion. Provides superior customer service utilizing advanced interpersonal and communication skills.
Professional Experience
American day treatment center, Exton, PA 1999-Present
Records Auditor/Transportation Coordinator/Driver
Audit client medical records. Provide transportation services to clients, courier service for mail and financial documents.
Audit all client medical records to ensure precise compliance to company standards
Archive records of discharged clients
Reconcile van expenses with service invoices for financial accountability
Developed van washing schedule to ensure a clean environment for patients.
Instituted mail delivery between company sites
Selected to transport clients in distress to psychiatric facilities.
Weekly checking of AED monitor.
Supervised and managed a team of drivers, coordinating transportation routes, assigning clients to routes.
Sanofi-aventis, Malvern, PA 2002 - 2011
Coordinator Off-site Storage
Managed archiving for local site of a large pharmaceutical company overseeing the day-to-day operations and interacting with customers across departmental lines effectively troubleshooting and resolving all archiving problems in a professional, courteous and timely manner, resulting in a smooth, functioning information retrieval and storage system.
Performed proprietary information database searches and assisted in document retrieval.
Assisted with all data entry functions related to the off-site storage program and the contents of the Scientific Records Center.
Assisted shelving, bar-coding, label making, and associated physical tasks within the Scientific Records Center.
Delivered and retrieved containers of documents as necessary from other departments to satisfy customer requests.
Prepared boxes for off-site shipment and audited contents. Negotiated a process for transporting archive boxes between sites and vendors.
Instituted box tracking system resulting in the locating of many lost items.
Served as an ambassador promoting departmental services to the rest of the company. Inspired confidence in customers resulting in an increase in archiving.
Trained other employees on the importance of archiving and the correct methodology.
Participated in vendor audits to determine if standards for storage were adequately maintained.
Analyzed and balanced monthly vendor invoices to identify discrepancies and resolve overcharges.
Composed articles for department newsletter.
Developed, managed and prepared monthly statistical reports demonstrating the value of department's work.
Lobbied and won approval of flavored coffee machine which attracted customers to the library for increased use of services.
Document Coordinator
Tracked and coordinated data queries for NDA submission and processed documents for clinical trials.
Processed drug shipments. Provided general administrative assistance including mass mailings, maintained and traced databases, correspondence, copying and filing.
Center for Professional Education, Paoli, PA 1998 - 2000
Proofreader
Proofread and edited ad copy in catalogues in editorial department paying close attention to detail on various charts and tables.
Education
Master of Arts in Religion, Counseling, Westminster Theological Seminary, Philadelphia, PA
Bachelor of Science, Business Administration-Human Resource Management, Messiah College, Grantham, PA
Professional Development
ARMA – Association of Records Managers and Auditors
Technical Training
CPR and First Aid
MS Office suite
Record storage databases: GAIN, OmniRim, Safekeeper Plus
Community Activities
A published writer, Tour Guide at Historic site, Teaching
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