Michele Norcross
Houston, TX 77056
***********@*****.***
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Professional Highlights: 1986 to Present
• 2009 – Present Property Manager (Day Tex Properties – Dayton, TX) Attract tenants by advertising vacancies, obtaining referrals from current tenants; explaining advantages of location and services; showing units. Contracts with tenants by negotiating leases; collecting security deposit. Maintaining property by investigating and resolving tenant complains; enforcing rules of occupancy; inspecting units and completed repairs, contracting with landscaping services. Enforces occupancy policies and procedures by confronting violators. Updates job knowledge by maintaining personal networks; participating in professional organizations.
•1998 – 2009 Account Executive (Cumulus Broadcasting – Lake Charles, LA) Responsible for selling and promoting five different radio stations. Maintaining existing business while developing fresh new ideas to attract new business through research, marketing, targeting, and event promotions to reach clients financial expectations.
•2002 – 2008 Sales Manager/National and Regional Sales/Senior Account Manager (Apex Broadcasting / GAP Broadcasting – Lake Charles, LA) Accomplished business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing sales staff for six different radio stations; accomplishing marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and counseling; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
•1995 – 1998 Account Executive (News Leader, Inc., – Southwest Daily News, Beauregard Daily News, Leesville Daily News, Moss Bluff News, Westlake News, Iowa News, Vinton News, The Guardian, Cameron Pilot, DeQuincy News) Responsible for outside sales in selling and maintaining accounts for ten different community newspapers throughout Southwest Louisiana. I achieved the largest sales increase for the entire organization for three straight years, was the group’s top salesperson for two straight years.
•1993-1995 Retail Sales /Merchandise Buyer (Precision Prints Sports Center – Sulphur, LA) Team sales, screen printing sales, high school and college team sales of uniforms and equipment, inventory, writing and placing orders in store merchandise and special orders.
•1991-1993 Receptionist (H&H Metal Contractors, Inc. – Sulphur, LA) Front desk receptionist, answering phones, filing, sorting and delivery of mail.
•1986-1991 Assistant Buyer/Merchandise manager (Tener’s Western Outfitters – Oklahoma City, OK) Responsibilities consist of in store inventory, writing and placing orders with manufacturers, in store placement of merchandise received daily, shipping and receiving, trunk shows. Planning and execution of all merchandise for four quarter horse shows a year.
Education / Training/ Professional Development
~ John C. Maxwell’s Developing the Leader Within You, March 2001
Maximum Impact
~ Graduated and received Diploma, Radio Marketing Associates June 2000
Chris Lytle, Apex Performance Systems
~ Communication Skills for Women July 1997
Fred Pryor Seminars
~ McNeese State University – Lake Charles, LA 1995-1996
General Studies