PATRICIA A. HECKEL
Valrico, Florida 33596
*******@********.**.***
OBJECTIVE: Several years experience working with the public in both private and government settings, using a variety of different computers and programs, resolving problems and managing money. Looking to contribute these skills in an environment that will utilize and expand my capabilities and which provides a stable, permanent position where I can grow along with the company.
SKILLS: Experience in Microsoft Word and Word Perfect and basic knowledge of Excel and Powerpoint. Proficient in data entry (9,000+ ksp) and typing (65 wpm). Proficient in operation of various office equipment such as copiers, fax machines, scanners, postage meter, dictation, and phone systems. Above average skills in spelling and grammar. Team player with the ability to work with minimal supervision.
OFFICE ASSISTANT
Mar 2010-April 2011 Tomlin Staffing Services, 8402 Laurel Fair Circle, #101, Tampa, FL 813-***-****
• Worked at Tampa General Hospital in the Lung Transplant files room. Added documents to patient files in the appropriate section, filed records and pulled records for patient appointments. Used computer program to obtain correct geographical information for patient charts. Scanned documents and batched before filing.
ADMINISTRATIVE ASSISTANT
Jan 2007 – Jan 2010 Environmental Compliance Services, 421 Hobbs St., Tampa, FL 33619 813-***-****
• Worked with several project managers, technicians, branch accountant, and management.
• Answered phones for 23+ staff members. Processed incoming and outgoing mail. Sent out UPS/FEDEX shipments. Sent and received faxes, preparing for distribution.
• Prepared reports (assembling, copying, binding, collating, stapling or clipping) for regulatory agencies, clients and attorneys. Ensured the report was prepared according to ECS’ s standards and procedures, checked spelling and addresses.
• Scanned reports, documents, field notes, etc., and uploaded into the main database or emailed as necessary.
• Inventoried office supplies and necessaries and ordered as needed.
• Filed and maintained those files and archived as necessary.
ADMINISTRATIVE/CLERICAL SUPPORT
Oct 2005-Jan 2007 Tomlin Staffing Services, 8402 Laurel Fair Circle, #101, Tampa, FL 813-***-****
• USF Medical Services Support Corporation - Medical Secretary to Dr. Boyev, Otolaryngology. Transcribed dictation from machine or written notes and proofed typed material. Maintained appointment book, arranged meetings, made travel arrangements. Scheduled patient appointments and surgeries. Answered phones and distributed mail. Performed general clerical/administrative duties.
• Masters Collection Agency. Data entry
• Tampa General Hospital. Gastroenterology Division. Administrative/clerical duties.
• Kenan Transport Company. Data entry, phones, assisted customers with BOL/Trip ticket questions.
• Environmental Compliance Services. Administrative/clerical duties. Prepared reports.
VIOLATION CONSULTATION COORDINATOR
Feb 2003-Apr 2006 Neighborhood Standards, 517 Sandy Creek Drive, Brandon, FL 33511
• Proactively surveyed over 3000+ residences for compliance with section Deed Restrictions, County Building Codes, and County Zoning Ordinances.
• Responded and investigated resident complaints of possible violations and informed complainant and tenant of results.
• Prepared and sent out approximately 75 - 100 notification letters per month.
• Re-inspected all residences with deficiencies on a monthly basis until resolved.
• After 2 inspections, I either referred to the Bloomingdale Homeowners Association for mediation or reported unresolved county code or ordinance violations to appropriate county agencies.
ADMINISTRATIVE SECRETARY
Jul 1999-Feb 2000 USF Medical Services Support Corp., 3500 E. Fletcher Ave., Tampa, FL 33613 813-***-****
• Transcribed cardiology dictation for patient files and letters. Transcribed correspondence, letters, memorandums, and meeting minutes.
• Maintained and set up Dr. Sbar’s administrative, teaching, and research files.
• Re-organized the offices and furniture for better efficiency.
• Scheduled meetings. Made travel arrangements. Submitted time cards and leave requests for travel reimbursements.
• Inventoried and purchased office supplies.
MEDICAL SECRETARY
Mar 1997-Jul 1999 USF Medical Services Support Corp., 3500 E. Fletcher Ave., Tampa, FL 33613
• Transcribed dictation from machine or written notes and proofed typed material. Typed manuscripts and abstracts.
• Maintained appointment book, arranged meetings, assisted with travel arrangements.
• Scheduled patient appointments and surgeries, initiated and maintained patient files.
• Answered phones, distributed mail and performed general clerical duties.
• Located references on the internet and made copies from journals and other sources for research projects.
ADMINISTRATIVE/CLERICAL/DATA ENTRY
Dec 1994 - Mar 1997 Tomlin Staffing Services, 8402 Laurel Fair Circle, #101, Tampa, FL 813-***-****
• Moffitt Cancer Center - Data Entry. Entered ICD9 codes in initiate billing.
• Mis en Place Restaurant - Data Entry. Entered inventory into database.
• University Medical Services Association - Data Entry. Entered medical billing charges into IDX system
• Moffitt Cancer Center Foundation - Performed services of Senior Secretary. Typing, phones, filing, mail, etc.
• Symphonics - Receptionist. Filing, typing, preparing software/hardware packages for overseas mail.
• Reeve's Southeastern Wire (Distribution/Shipping Department) - Data Entry, filing, typing, faxing, customer assistance, phones. Assisted with product DBASE conversion to new computer system.
• Johnson Controls - Receptionist, typing, filing, phones, mail.
• University Medical Services Association - Medical Secretary to Dr. Peter McKeown.
EDUCATION AND OTHER ACCOMPLISHMENTS
• Experience in Microsoft Word, Excell and Powerpoint.
• Proficient in data entry (9,000+ ksp), typing (65 wpm).
CHARACTER REFERENCES
• Scott Patterson, 421 Hobbs Street, Tampa, Florida, 33619 813-***-****
• Steve Kinsella, 10927 Peppersong Drive, Riverview, Florida, 33578 813-***-****
• Rick Lepley, 930 39th Avenue NE, St. Petersburg, Florida, 33702 727-***-****
• Sultan Anjum, 421 Hobbs Street, Tampa, Florida, 33619 813-***-****