Customer Service Rep
Resume:
Sara Shatzer
Everett, PA *****
Mobile: 814-***-****
Email: *********@***.***
Country of citizenship:
United States of America
Veterans' Preference:
No
Contact Current Employer:
Yes
AVAILABILITY Job Type: Permanent
Temporary
Work Schedule: Full Time
WORK EXPERIENCE Office of Personnel Management 1/2005 - Present
Cumberland, Maryland US
Hours per week: 40
Retirement Information Office Specialist
I am a customer service specialist. I give federal retirement information as well as explaining process/procedures to federal retiree's. Some of the things retirees often ask about are health benefits, life insurance, payment information, and service requirements to retire. I process changes to a person's retirement information per their request. Changes include address, direct deposit, federal/state taxes, health insurance, etc. I have been given a background check by the Office of Personnel Management. I work in a strict but fair work environment and I am looking to relocate. I take pride in learning as much as I can about my position to perform to the best of my abilities.
I have also worked for the Thrift Savings Plan within the same company as a customer service representative. Some of the duties for that position include: Giving federal employees and separated federal employees information regarding their TSP account. Giving federal employees information including share prices, rates of return, calculating loans, and giving information about their TSP loan. I also give information in regards to maintaining their TSP and withdrawal options. (Contact Supervisor: Yes, Supervisor's Name: Diane Pryor, Supervisor's Phone: 301-***-****)
InfoSpherix 1/2005 - Present
Frostburg, md US Salary: 29,000 USD Per Year
Hours per week: 40+
customer service specialist for OPM
This is not a federal position, it is a contracted position with the federal government. I handle customer service for Office of Personnel Management. I answer questions regarding federal retirement, life insurance, health insurance, etc. I use a system called Orion to look up a federal claim number or social security number to access the retiree's information. (Contact Supervisor: Yes, Supervisor's Name: Diane Pryor, Supervisor's Phone: 301-***-****)
InfoSpherix 1/2005- Present
Frostburg, Maryland US
Hours per week: 35+
National Park Reservation Service Specialist
The duties of this position included: Taking reservations for campsites in almost all of the US National Parks, processing credit cards, relaying information about campsites and park rules to customers. I have also worked for PA, GA, NM, DE, and MD state park reservations. (Contact Supervisor: Yes, Supervisor's Name: Debbie King, Supervisor's Phone: 301-***-****)
Bob Evans Restaurant 3/2002 - 1/2005
Breezewood, Pa US
Hours per week: 40+
Salesperson, Cashier, and Retail Manager
As a retail manager I was in charge of maintaining a clean and stocked retail area. I was also in charge of maintaining the retail stockroom. As a cashier I was in charge of maintaining a correct register drawer and in charge of counting the drawer at the end of the shift. As a salesperson my duties included taking orders, being accommodating to customer's needs, and helping seat people, and presenting myself in a professional manner in all positions. (Contact Supervisor: Yes, Supervisor's Name: Delores Myers, Supervisor's Phone: 814-***-****)
EDUCATION Allegany College of Maryland
Cumberland, Maryland US
Some College Coursework Completed
Major: Dental Hygiene
Relevant Coursework, Licensures and Certifications:
CPR certified
LANGUAGES English
Spoken: Intermediate
Written: Intermediate
Read: Intermediate
REFERENCES Tonya Groves Office of Personnel Management Customer Service Representative
Phone Number: 336-***-****
Reference Type: Professional
Dawn Benson Office of Personnel Management Project Manager
Phone Number: 301-***-****
Reference Type: Professional
Darryl Smith B.C. Stone
Phone Number: 814-***-****
Reference Type: Personal
ADDITIONAL INFORMATION I am able to type 65+ WPM.
Objectives:
I would like to establish a stable career with good pay, benefits, and opportunity for advancement within the company. I am searching for a career that will utilize my character strengths to reach my goals; and those of my employer in a friendly and pleasant working atmosphere.
Contact this candidate